Setting Up & Calling 911
The Magic Jack phone service offers a 911 option. If you are planning on using this, it is very important to keep your physical address up to date. You can do this by going to the softphone screen and clicking on the area where your address is showing. If you haven’t entered an address, you will see Select Your Current 911 Location. You should give your correct address during registration. An email will be sent to you to let you know your address has been registered. If you do not get this confirmation email, check your softphone screen to ensure the correct address is showing.
Softphone screen
If your physical address has been verified, the button by the 911 will show green. If it is yellow, that means that your address couldn’t be immediately verified and the verification may take a few days. if the address shown is not in the United States the button will be black. A red button shows that your address cannot be verified and you should click on the red button to fix this problem.
Many people use this service for calling home inexpensively while they are traveling. If you are often in different locations, it may be a hassle to always remember to update your 911 address. Better to have a cell phone or land line phone available to use. The 911 service is only used for the United States and Canada.
An even better option is to have an extra phone you can use that does not require electricity to function. You may have an emergency when the electrical power is out. If this happens, you won’t be able to use the 911 feature on the magic jack. Your internet service being interrupted can also cause you not to be able to dial 911 on this voip phone service. If you have a power outage or an internet service interruption, make sure your device is working properly when it comes back on, but do not call 911 just to test it. Also tell others that may use your service if you have an alternate phone to use.
June 23rd, 2009 at
I’m having prank calls
June 23rd, 2009 at
@John,
I’m assuming you are having prank calls on your Magic Jack number? Have you given it out to very many people?
July 22nd, 2009 at
hello did you remove “Do Not Disturb” on magicjack? Coz im using it .
July 22nd, 2009 at
@jhay,
It seems that magic jack did remove the “Do Not Disturb” feature on a recent upgrade of the service.
Thanks for visiting!
July 27th, 2009 at
is there a way to make the phone go busy because I work at a radio station. lets say we give a prize away to the 10th caller we would make the phone line go busy so we wouldn’t have to hear the phone ringing. Our phones can go up to 1,000 people calling.
September 22nd, 2009 at
I would like to use my Magic Jack as a fax line with my HP OfficeJet J4680c. Is this possible? If so how do I get instructions for this application?
HELP!
October 5th, 2010 at
Hi
Am very sorry if i may disturb you, please i just need your help in getting this Product Below:
Magic Jack USB Device (for Calling)…50 QTYS
Kindly let me know the Total Costs of it including the Shipping Costs to GARDENA,CA With Zip code 90249, via 2ND DAY AIR SAVER 11:30 am DELIVERY
So that i can forward to the CEO for payment Details to be forward to you, and just to let you know payment terms is via Credit Card.
And all is well regarding the Card Authorization and the Shipping Address.
Hope you got me right? please Don’t hesitate to get back to me at your convenience time, and i will be so glad if you can do our Company this previous Favor.
Hope to Hear From You Asap.
Best Regard
Cheers
November 10th, 2010 at
hello every body I have a problem my 911 service is turn yellow for along time and my family try to call me and they cant call because they said that line is busy, pls I need you info if you guys can help me, thank you……
January 23rd, 2011 at
I am in Renton, Washington. In the registration process there were no numbers in the state of Washington so I selected one in Warner Robins, Georgia (478-293-xxxx). When MJ launches at the middle bottom it says “No 911 Service . . . .”
Is there a way to register our physical address in Renton on the 911 service when using the above number?
Links to do so please.
February 10th, 2011 at
I also have the problem where magic jack has my correct address, which displays on the soft screen, but my 911 button has been yellow for literally a year or more. It says the location has been submitted to the 911 service, but would they really take this long to log my address?