Magic Jack VOIP Internet Phone Service

Thanks Dan, glad you said Hi and nice to know you found me on Technorati!

I don’t think the Magic Jack service is yet at the point where a person could ditch their regular phone service. Magic Jack is great for saving on long distance calls, but that is the best point of it at this time, as long as it works!

@Ricardo,

The bill on your phone or internet will not go up when using Magic Jack.

HTH

@Richard,

Have you tried a different phone with Magic Jack to see if another phone will work better? Also check to make sure that “Do Not Disturb” has not been checked…you’ll find that by clicking the Menu button on the Softphone screen.

Hope this helps!

The only thing I can say is to keep trying the live chat as there isn’t any other way to contact the company, as far as their web site shows.

Best of luck!

can anybody give a link/forum with magicjack error message – warning: you must plug magicjack into USB.

I had performed the magicfix compatibility test but still not working. I also tried all the options prescribed in your knowledge base data but nothing is working. helllllllllllllllllllp

BE FOREWARNED!!!

I would just like to share my personal experience that I had with MagicJack and their ‘customer support’. While we watch the cute video of Dan and his child on MagicJack’s homepage and hoping that this will help cut our phone bill costs, they sit back and collect the dollars without supporting their product.

MagicJack will not support or replace the USB extender cable that they send WITH the MagicJack. After being ru-around on their not-so tech support ‘chat’ and being ‘transferred’ to someone (‘Therese’) who claimed to be a floor manager, I was told that they will not replace this part even though it was shipped to me that way. This creates a problem for those of us that cannot have the other USB plug blocked or headphone jecks. It also creates difficulty if your computer tower only has USB ports in the back of the tower. The USB extender cable becomes a necessity in these cases.
I was never offered an exchange and was refused one when I directly asked and told that they don’t support it.

@Dorothy,

Try the live chat at this web address at the official Magic Jack website:

http://www.magicjack.com/4/customercare.asp

Hope this helps!

@Garry,

It is just mind-blowing that magic jack does not have a phone number, even for customer service when selling their product. That has to change or I’m afraid they’ll end up biting the dust!

Magic Jack is perfect for my situation. We do not make or receive a lot of calls or stay on those calls for long periods. The only reason I have kept my landline phone is for those situations where you are trying to get some business matter cleared up and you are put on hold etc. for long periods of time. Don’t want to use my cell phone minutes that way.
Only problem I have to keep resetting it. It will work for a day or so and then I have to reset it again. The problem is that when I attempt to call out, the call goes through, but I cannot hear it ringing and cannot hear the person answer at the other end although they can hear me.

I am a NY attorney and purchasd the MagicJack. I’m severely disappointed! Doesn’t work, can’t get to any cusmtoner service reps, and when I try to get to a “live person”, the site re-routes me to an endless circle of non-communicative crap. I am going to sue them. Anybody else interested? We call it “Class Actions” and, even if the only result is to get theme to provide what they promised, I’ll do it. But right now I’m in my 15 day return period and there is no way for me to cancel, despite their representations that cancelling would be a snap. I hate these kinds of lies.

I GOT MY MAJICJACK WORK FANTASTIC,Iwould like to know with the AC power USB hub can multiple Majic jacks be used on a hub.

I am so sorry the problems that I hear of this majic jack. I was just about to order it and gave them the wrong credit card information. So I received an e-mail that my credit card was declined. So I began doing some research and this is how I got to you all. Thank all of you for your help in allowing me not to go through these problems.

I heve found that the only # is 877-901-5225 and it is full most of the time. My phone worked the first setup and only the first week. Now I gat a dial tone but when I dial another number the phone goes dead. A class action suit sounds great. Just email everyone to get started. I noticed in the other comments there was no central email address to send our complaint to.

I have been thinking about buying MJ but It seems there are still some bugs to work out {with all of internet PHONE COMPANIES that Screw with the public} so that a system like this will work perfectly everywhere for anyone with DSL access.

my phone is not ringing. magic jack is connected well i can dial and receive calls..but my phone is not ringing…when an incoming call comes it is just alerting me on my computer screen..

what is the problem..help me out people

Mine worked well then quit suddenly. After messaging with support for 2 hours, they agree’d to send a replacement. When I used the new jumper cable, the original unit worked fine, so check that jumper if you seem to have connection problems. Have never had trouble with ringing a any phone and have tested half a dozen including several wireless headsets. Sometimes calls won’t go thru for awhile and when they do, the other party’s audio cuts in and out. One day I made a call and ended up chatting with some other party with an MJ. I suspect the things were so popular, they are having capacity problems. I agree with the party who said the investment/risk is too low to worry about, but I wouldn’t rely to heavily on it or try to run a business with it. YGWYPF Skype has far superior audio and is very reliable but costs a bunch to have a call in number which is included in MJ’s $20/yr fee.

How to get your magic jack to work again. You need to go to my computer and right click vista mj and then click start on the window that will pop up. then click OK. This will wipe out your contact list,but you will be able to use your magic jack. I don’t put in a name contact list for if the message pops up again it will just wipe it out when i have to it all over again it up the next time. Good luck

hi…..i set up my mj and it does not make calls…when i dial a number it redials it and goes straight to ring tone

MJ worked great for 4 months. Now it says an upgrade is happening within the next 60 days. And gives an error code 3. Tried on live chat. Spent 45 minutes with customer care. Says I now after all this time have to open a bunch of ports. Not sure if this is advisable. The upgrade will not download at all.

Dave,

I use my magic jack on a laptop also. Usually any problems like this have been solved by rebooting my computer. Also, it may work better for you with an external ac power usb hub. I had problems with mine working until I bought one of those usb hubs.

Hope this helps.

I know several people that have gotten them and been happy. When I first plugged it in, it stopped trying to connect to the Internet to update faster than i could OK the firewall. So I had to manually download the update from Magicfix. I noticed it installed a small driver and service so as a matter of procedure, I rebooted.

At first, I found the sound broke up a lot. I found that the USB extension cord I had was not good enough but if I used the supplied one, it was much better.

If you leave your computer on all the time, you may find it useful to restart once in awhile. Windows has a way of building up memory issues, etc that can clear with a reboot. Just unplugging and replugging MJ can help too.

Sometimes, new programs or security updates can break other things if they don’t ‘play nice’. That MJ loads from itself helps but if it was working and now doesn’t, what’s changed? Careful with those firewall messages – you may just approve blocking it.

People also should keep in mind that it is a demanding device. You’re feeding 2 ways audio and data. If your computer is heavily loaded with auto-loading programs, has a lot of background things going on, or has issues, such a device can highlight them. It won’t work for everyone. And that’s no fault of the MJ folks. PCs are almost as unique as people.

Please tell me what is wrong when I call out on my regular phone. Everyone that I call can not hear one word that I am trying to say. They say it is like someone is trying to slap me in the mouth. Please help. Thanks, Kathy

Kathy,

Have you tried using a different phone to see if it makes a difference?

All,

I bought two MJ for communications with my spouse. This thing worked fine up until a month ago. I utilzed the customer service for a total of 10hrs and I still get the “Warning you must plug…” message. I bought a AC powered USB hub today and this thing is still inop. I’ve done everything from installing, updating, rebooting to now a AC powered USB Hub.

I use Windows Vista….any suggestions?
My spouse has the same computer and Vista system and hasn’t had any issues…

I found this site tonight and the computer savy people are having trouble too…

http://forums.technet.microsoft.com/en-US/Forefrontedgegeneral/thread/f629ee1c-6e15-4550-be14-a024877f73d1/

I was in the process of ordering this (without research) and at the last page where it says verify before submitting, I saw where my card would be charged today. So I backed out. Guess what? My card has a $46.90 hold on it. So after an hour on their “live chat”, they are telling me that the billing dept will contact me in 2-3 days.

Warning! Any company that does not have a phone number for contact is running a scam.

I’ve been using the MagicJack for a few weeks, now. It’s a good concept and we all are trying to taked advantage of a “good” deal. It’s apparent the MJ does what the developer says it does. Literally thousands sell each day. It is not too new, but because of uncertainties (and some big companies’ potential loses), many wouldn’t put it out there. We are a part of history in the making. If you like to sit back and wait for everyone else to do things, then stop jumping on new technology. Otherwise, let’s be the ones to find solutions. Now that that is said. Your phone or your computer is most likely the problem. Do you know if your phone is european made, american made, chinese, or what? So is it 6o VAC, 50 VAC, 40 VAC, 70 VAC? Well you need to know how much voltage it takes to ring your particular phone. Aha ! Hadn’t thought of that. how much power does your usb put out ? how much does MJ put out or require? Just a thought. Many differnt installations of software will cause different reactions. Problem. My sound just stopped working one day. I checked my sound and audio properties and found a surprise. It seems some king of magic jack audio device had become my default audio device. I simply opened the dropdown box and re-selected my Realtek HD Audio drivers. Simple. I have no idea what prompted the change, since I’d been using MJ for 3 weeks, at the time. But it did. Computers do that. I had 3 phoes strung up to my MJ. You coyuld use any of them to talk. However, none would ring. I disconnected them and connected 1 directly. Worked but didn’t ring. Tried a different one 40 VAC rating. Rings of the hook. Since it uses Bandwith, problems will come. So be sure to run directly to the proper phone and not to the wall, or any other creative configuration. High traffic hours mean, fluctuations. I had the same problem with Vonage, which costed 4 times as much for the device and exactly 36 times as much per year. No 2 computers are exactly alike, even if they are from the same assembly line. Parts fail and software gets configured differently, causing different reactions. To JoeAnn, I Strongly suspect Vista. Try swapping both MJ devices on the computers and see what happens. Either both will work on only 1 computer, or only will work on both computers. So if they both work on your spouses computer, then some configuration or software that isn’t running on your spouses computer, is running on yours and may be the problem. Vista is about as stable as Iran. Also I do suggest disabling the firewall and/or antivirus and even antispyware and antiadware, just to see if it changes your results. All computers are configured differently, so TCIP settings can be the problem, as well as router brands, router settings, port forwarding, and yes even your ISP. They may not tell you, but they could be imposing bandwith or other restricions that are causing the problems. If you are behind a router, you’ll probably have some configuring to do. Consider this. Once registered and assigned a number, these devices are toally mobile. So, try using it on several computers, of different types in different places ( a friend’s house, work, etc.)or with different types of services. To the lawyer, there’s no need to waste time. True It MIGHT be better to have humans answering phones, but consider this. I’ m considered to be very good with fixing computers. If the developers were to pay a team of people of my qualifications and higher, we probably wouldn’t be in this forum. 1. The device and service would have to cost much more, in order to support the support. 2. If it costed much more, it wouldn’t be unique (VOIP isn’t new), so you CAN pay for Vonage support if you want, and a few others. New technology has glitches, just like old ones. So, we in the IT world, try to be patient, understanding, and resourceful, in helping these developers, and the consumers, to get it right. Magic Jack has done what it promised to do and only costs 40 bucks to find out if it’s for you. Vista costs 200 bucks for you to find out that you should’ve never have left XP. Microsoft is the best candidate, in the ENTIRE world, for a class action suite. It’s the greatest deception, next to the non-existance of satan. But bottom line. Seriously, anyone from MagicJack, to GM, to Boeing could sell defected products and, yes, there must be a viable way of addressing those issues. And if you look real closely, you;ll find an email address for the actual man himself, which he does respond to. But, most likely, magic jack, itself, is not the problem. Some vehicles run on unleaded, some run on deisel, some run on electrical current, some run on H2O, some run on vegetable oil. But they aren’t interchangeable, you have to feul them according to their individual requirements. MJ doesn’t know individual configurations, but it does work on computers with Broadband internet capability.

I guess this proves that you’re gonna get what you pay for. WHAT A JOKE OF A COMPANY!!!!!!!!!

The idea behind the product is great, but the details need to be worked out BEFORE mass marketing. UNBELIEVABLE!!!!!!

buy from QVC and it is cheaper–try it–if not–return it–and they(QVC)will not give you any problems

I will have to agree with DEA. Every computer was assembled differently and with different componenets. Each one has different configurations. Check your sound card devices first and then your video card configs. I have 5 computers in my house 3 of which are XP and one of which is Vista. You must make sure all required updates are up to date and properly loaded. If you have not done so, then this is one of many issues to arise. Example from this was my neice, she never updated anything in her computer. She wasn’t able to to get her computer to run correclty and some things would stop working, ie her sound and video cards and her printer. Once her updates were properly installed and updated it worked fine. A computer is like a car they need routine maintenance and proper care or they will stop working.

Hi my magic jack dont work wotrh a damn no dial tone on the phone , i cant call out when i get a call its all broken up not understandable no good for nothing, i live in Ks and have a california area code that wont work!!! nothing about it works and heres the best part you can’t get a hold of anyone to complain or anythig easy money. magic alright

I live in Michigan. I have installed my MJ on three different computers. It works great on all of them. I am presently in Guangzhou, China using the MJ on my laptop. I have made many calls back to the USA. Each call was dialed and received without any problem.

I ordered MagicJack because Skype keeps promising a SkypeIn (incoming number–Canadain area codes) but never delivers. The MJ worked perfectly on my MAC but I could not find a Canadian area code. However, their adverts on television, say it works anywhere in North America (I suppose all three countries). I assumed that Canada (which invented the telephone) would be first on the list.

The first lie was the “free trial”. The second was the area codes (lie of ommision), and the third is the lack of a phone number for returns–which should be law. I can’t believe they get away with this. I called the CRTC and they said it would take 5 years for them to issue a permit for Canadian area codes and that there is no application yet from MagicJack. What gives? Anyone thinkinf of class action, please take my name. I will fund up to 1,000.00 to get me piece of mind.

Tim

Okay so I bought a Magic Jack because I thought it was a great deal. I plugged it into my parents computer and it installed the soft phone and I would get a dial tone right away no problems. I bring it to my computer and plug it in and it does nothing. My computer recognizes that it is connected and in the device manager it shows up as usb internet phone by tiger jet under other devices. I don’t even know what that is considering I bought a MagicJack. I have spent several countless hours with the live technical service reps. that are each morons in their own rights. They have given me a bull shit run around and have helped me solve nothing. I don’t know what else I can do I’m very frustrated. Also, I ran the upgrade and its say my MagicJack isn’t plugged in when it is. I don’t know what else to do. Sounds like a good deal n’ all but, so far its about as worthless as can be thanks for any suggestions or help would be much appreciated…

Andrew

Ed Martz, I’d love to join your lawsuit, although I am in NV.

My recent experiences with MagicJack have led me to write a letter to their company, the Federal Trade Commission and the NV State Attorney General regarding their terms of service.

My situation is listed here: http://voip2u.org/magic-jack-phone-service#comment-489

To recap, after being told that I had breached their terms of service, section 6 due to “excessive use” (Doesn’t unlimited use mean what I think it does these days?), I now have a castrated useless service and am out of money for the renewal.

BE WARNED, if you use this service frequently (e.g., as your only phone service as I did) then you will receive a “Dear John” msg from them.

I am frustrated with MJ.

I have disconnected long distance from home phone.
I have kept my home phone due to emergency 911 calls.

I do not have a dial tone when i pick up to call
I have to hang up few times to get a dial tone
I sometimes get frustrated and leave the phone

I made long distance calls yesterday from my cell phone.

Times are bad financially who is going to pay for the time and frustration i wonder…I am tempted to say “can i get refund and you can have your Jack back”

Yes, don’t tell me to switch phones i have already done so.

Actually I am making less long distance phone calls since I switched to MJ…wonder why??

comment to above

I was chatting live to someone who totally dismissed the fact that i do not get a dial tone when i pick up to call.

Furthermore, she asked me to upgrade when i complained about not able to hear the other party

No warnings for upgrades???

if i was informed i need to have a newer computer before installing MJ, than i would have not bothered. i did purchase a new phone and have high speed and is showing powerful signal on my wireless laptop as we speak.

Happy that it works for you but does not for a lot of us.

Majic Jack constantly FAILS to load. To speak to tech service isn’t possible (No Telephone numbers and if you leave an E-mail, I think they get trashed on the other end). I purchased several jacks from this company and to date I wasted my money. Things just don’t work properly.

had a problem w/ my magic jack (“must be plugged in to usb port”)after several weeks of use. had a great experience w/ live support tech “Iggy” he was helpful & had it working in short order.

I received MJ just last Friday. Installed it and everything worked great for 2 days. Found that I couldn’t call out and accept calls so I located the download files and deleted them. Plugged MJ back in and found phone to work properly.
My biggest problem is after MJ is plugged in, my computer slows right up, and finally freezes up. Has even told me that it can’t find the server. ????????
My computer is only 8 months old and has a huge hard drive and tons of memory.
I do have lite speed internet service from the cable company, which should be enough.
It is not a phone I can rely on, so I’m not giving up my land line just yet, but thought it would be great for saving me long distance charges, if I could get it to work!!!
Any suggestions would be greatly appreciated.
Thanks

Well..yes i am a new member of magic and what i ordered is the one able to make international calls.. i am from Haiti when i tried to call there my calls don’t go through.what i want to know IS why i can’t call there if they said it’s international and i pay 59.99 for it..? ANY THOUGHT PLEAZE???
I really want to know..
GOD BLESS!!!!!

I used magic Jack for about 2 or 3 months during
that time the foiiowing problems ocurred.
!. The computer must be on to use the telephone,
it is impossible for me to leave my computer on all of the time. I was cut off while talking, the
conection would be noisey, hollow, unable to hear
etc. To fix these problems I removed magic jack from my computer an went back to the old telephone. If you want your plug back send me an
address & a box to send back. Billy

Tee,
You may have shot yourself in the foot by not trying the Magic Jack. It works pretty well for the tens of thousands of users out there. It does not work well for some. The company in essence has no support if you have a problem so those with problems end up on forums like this. There are a couple of very extensive forums with solutions for most of the problems encountered by MJ users. So if you have $39.95 to spare and want to save a potentially large amount of money, purchase an MJ at your local Best Buy, Radio Shack or even QVC. That will allow you to return it locally with out the hassle of dealing with the MJ company. Also read these various forums carefully beforeyou buy anything from the MJ company such as extensions of your term of service. Good Luck

When all fails, through the damn thing against the wall! It is a wanna be product!

A week or two ago, I got a Magic Jack as a present from a very kind uncle Unlike most of the posts here, installing it was a cinch, and it has worked great ever since, with the exception of one time when I was doing a heavy upload. I live outside the U.S. and have many relatives in America, so it’s great to be able to place and receive free calls. I hope that I don’t end up with a non-working product in a few months, but in the meantime, I am really happy with it. BTW, I assume that it helps that I reboot my computer every day, since it’s an office computer and I don’t need it on when I finish work for the day…

how to make free call india

My magic jack worked fine for a while, but now it cuts out during phone calls. I’ll be talking to someone, and then all of a sudden I get a dial tone. Some times it evens shuts itself down and restarts too. I have tried unplugging it, changing usb ports, and even restarting my computer and it still cuts out!! Any suggestions??

my magic jack no 2104855514 plase enter your e-mail adderss and password to verify your existing accounts please give my old e-mail id reply

I love Magic Jack! I ordered through their website on Christmas Eve and it was in my mailbox on the 29th! For those complaining about being charged immediately, you have to use a credit card, not a debit card. It is a card rule, not magic jack, but they send you an email explanation and give you the opportunity to modify your order. Even if you are charged immediately, you still get the 30 day trial and can send it back if you are unhappy with it. I haven’t had any issues with my MagicJack and I love it so far! I have had one pc issue and would appreciate any suggestions to fix it. I found a blog somewhere that suggested installing it on a different user to avoid the pop-ups. That worked great and the phone works fine when you log off and then log onto another user. I play a lot of video and video games and occasionally, the pc audio stops working. The phone still works fine when this happens. The only way I have found to correct this is to reboot. It is a little annoying but I am not even close to considering sending the Magic Jack back. I can reboot occasionally to save hundreds in phone bills! I am running XP on an HP Pavillion laptop and am not using a a/c powered usb. Audio driver is Conexant HD Audio. Any ideas? Thanks!

Here is an article by someone who swears his broadband ISPs where purposely trying to interfere with his magicJack VoIP to push their own VoIP:

http://www.ripoffreport.com/reports/0/390/RipOff0390056.htm

MagicJack works perfectly on my Mac, but I haven’t been able to make it work with my Sony laptop running XP. When the magicJack window appears, there is a message “please connect to the internet.” I have a good internet connection and I can access the internet with Explorer with no problem. I have tried both wired and wireless access and I have tried turning off the firewall and virus protection. Any other ideas?

I ran MagicFix but nothing has changed. I’m out of ideas. At least it works on my Mac.

@Linda,

Good you can at least use your Magic Jack with your Mac. I did have a thought that perhaps you have a program on your PC that could be interfering with the MJ? That would take a lot of trial and error to figure out though.

I’ve tried 3 different phones, but still have the same problems. HOwever, if I use my headset, it doesn’t make the strange noises.

I think it’s a standard length phone cord. Not a long one or anything like that.

I think I did try it with the other phones. However, one phone’s cord is attached to it, and won’t come off. I guess it’s made that way. For some reason, if no one is working on my computer, or has anything open, it hardly makes those noises at all.

@JamesC,

magicfix seems to give some upgrades that may help your device work better. I had some problems with magic jack after I had it about a month but using it with an external a/c powered usb hub fixed those problems.

HTH

well i went out today and bought me a usb a/c adapter for my pc. and i could not believe it. my magic jack is working. no more freezing up on me. i was talking to my brother about 300 miles away and he said voice was clear.

only thing i don’t get is the softphone when my pc load . but i have icon on desktop i just click on it. then take about a minute there it is. so it still worth it. i cost me only $20 for the ac usb adapter . you can find them on ebay for about $10 Johnny

Johnny,

Here are the answers to your questions:

Looking at my magicjack account, it seems they accept credit cards for account renewal. I believe they will also accept debit cards, but ask a customer care person to be sure.

Magic Jack will send you an email before your annual renewal is due. You will be able to purchase an additional year’s service on the magicjack website.

Here is the faq pages:

http://www.magicjack.com/9/faq/

HTH

The skip in phone calls may also be due to a decrease in your internet speed for a few seconds.

Diego,

Here is a link that may give you some ideas on solving your problem:

http://forums.cnet.com/5208-6121_102-0.html?forumID=45&threadID=316634&messageID=2908716

HTH

Your problem is obvious – good quality to get you past the 30-day return period then they don’t care. Many people have experienced the same. Not worth the money no matter how cheap it is.

That is a great thing Leo! I’m moving soon and am not planning on replacing my landline. I’ll use my magic jack for calls that would cost me on my cell phone.

I cannot get my magic jack to work. I plugged it into my computer and the blue light is off, I don’t have dial tone? What am I doing wrong? I can dial out using the UI but neither side can hear anything.

I bought magic jack about a month ago. I was able to call Senegal until two days ago, the phone rings about ten times and then I get the dial tone again. I went out and bought a powered usb hub hoping that would fix the problem but it did’nt. Does anyone have a solution to why my international calls are not connecting? My other long distance calls connect with no problem.

Sometimes people are never satisfied. Considering everything to be perfect. magic jack is an amazing thing to have happen in this time when these phone companies are so greedy and monopolizing. I would imagine that half if not more are phone company employees afraid that if their companies are losing money then they may get the ax . So lets get on here and put down the product that may close their companies down. The product works as said, more can vouch for that than can say it doesn’t.As was said in some of the above comments ,at times that old messed up computer is the problem not to mention some are not to tech savvy and once an imagined problem occurs it’s a major nightmare for them. Many people that I know haven’t had a problem yet.Most of the time if you give something a chance and have patience things will work out.When things seem to work too well and we havn’t thought of it lets try and destroy it with the old class action suit to feed those other greedy ones the lawyers.

I have several magic jacks in use. They do well when connected to USB 2.0 on a PC that does not lag. If the PC lags the phone service is jumpy. The current output of the M J to the telephone ringer sux. I wanted to use it to feed all the house phones. If you have a ringer with a heavy load or several ringers turned on it will not ring. You need a phone with the lowest current ringer. Usually the cheap phones use a small audio beeper type ringer that works well. It will never ring a phone with a real bell. Kicking USB 5 volts up to 50 + volts is a problem since you lose current. Magic Jack should be designed with an external power supply to plug in for ringers if needed. (Magic Jack 2 PLEASE??!!)

I just bought a new computer, a mac, and bought the magic jack hoping to have a reliable home phone family and friends could call me on. But ever since I hooked it up(which was easy to do) my calls cut in and out every call I made-over and over again. Every call. Not just here and there. Anyways, I was reading other people’s complaints and it seems that a lot of other people are experiencing this as well. I have Verizon DSL at the midgrade speed-something like 3.0 mps. Fast enough for MagicJack. What I was doing was running the supplied router that came with the Verizon package which included a built-in wireless router to run my computer with without the cables(of course). So I did a lot of research, didn’t even call customer support, and someone out there gave me the solution I needed without calling. That person suggested that I not use the wireless and hardwire it instead using an ethernet cable. Granted, this does have its drawbacks, but ever since I did that every call has been perfect. So, some of you may be able to get away with cheap home phone service with reliability just by using the ethernet cable instead of the wireless router. Heck, if its close enough, keep a spare ethernet cable close by, unplugged from your computer(still using the wireless) and when a call does come, quickly hook in the ethernet cable for a near perfect call with no cutting in and out problems. This is a solution that worked for me and maybe for some of you out there too. Good luck.

hi to everyone! i bought my magic jack device from a canadian who is residing here in the philippines on march 17, 2009.
i had trouble fixing to make the device work, and with quick thinking i realized that i was using windows vista as my operating system.
i am not a very technical person but i had the hunch that vista was the culprit in hindering magic jack’s proper operation.
so what i did to eliminate the problem is simply rolling back from vista to win xp.
at first i was receiving message like “plug magic jack to usb port” flashing in red letters. but the funny thing about that is the fact the usb device is already connected…that i found out when i was still on with vista. during that process i was still able to sign up for the registration and have come to the point wherein i got my magic jack assigned phone number and able to finish the whole process of registering.
i thought to myself that what magic jack needed at that time is a computer re-start thing to make it work. RE-BOOTED….voila! nothing works! the flashing red warning notice appeared on my screen again! at an instant i’ve decided to de-install vista and rolled back to win xp…
that did the quick fix for my device to finally get it working!
i plugged the magic jack back to the usb port and it loaded smoothly and got recognized by the computer as an external device and after that i initially started my first call to new york where my sister lives and ever since that day until now i enjoyed the service like free calls and i’ve talked my way through friends and relatives in the u.s. and to some in canada.

we do not know how to instale magickjack

TO SHARE SOMETHING
there’s this instance after you have successfully registered your MJ device online and still you experience a bit of a small problem like “you must be connected to the internet….” message on your MJ softphone.
unplug your MJ device from your computer, and if there is another computer or laptop with active internet connection in your home or office, plug that MJ device on that separate pc (active online)IT WILL CONFIGURE YOUR MJ AUTOMATICALLY…just wait until it is done and you will see a message on your MJ SOFTPHONE like “READY TO CALL” and your MJ will operate normally on every pc or laptop you will use and you can make calls right away and on every pc or laptop…i hope this resolves your particular problem area with MJ. Give me a ring @ 347-230-7433

hi everyone first of all i dont know what to do after i insert that square thing instead of whats to be normal my usb port reads it a new hardware so i install it but nothing happens…

Hello, For some reason after i start up my magic jack and make a phone call my entire computer will freeze. It only happens during a phone call. ive shut down EVERYTHING and still freezes. i have more than enough memory. Any ideas?

when i try to check my voice mail it ask for a password but i did not set it so can you help me or can i callsome one i cant find a phone num

I already have a magic jack account,but my magic jack broke,so I got another one. Iwant to know if I can keep the old number.

can I keep my current phone number with magic jack?????

i can not get it to come back up. i don,t know what to do.

My MagicJack worked for a few hours.
Then it started slowing down (almost completely freezing up) the computer.
Tech support worked for about an hour with all sorts of changes and deletions in the Registry database and folders (i.e. one named mjusbsp), but the problem persisted. So I will return it for a refund. I’m sure some people have had no problems, but from the list above, way too many people have had way too many problems. That does not bode well for this product, and it wouldn’t surprise me to see class action lawsuits if they refuse to make refunds. I bought mine at Best Buy, who will make a refund. For those that want to give it a try, it might be a good idea to get a MagicJack at a retailer they can deal with in a timely manner.

I’ve had MJ for a while now and it works great. Just wish i could take my landline number with it.For Magic Jack to be successful you need to:

1.Have powered USB port ebay for about $10 shipped Walmart for about $20.

2 Have a good anti-virus / spyware software and up to date on your computer. Make sure you user it also.

3 Make sure Windows(your operating system) is up to date.

4 Defragment your computer occasionally about every 3-4 months depending on usage.( to do this go to START , Programs , Accessories , Sytem Tools , Disk Defragment) and let it run

5 Restart your computer once a week.

If you do these steps you should not have a problem

Will Magic Jack work on an older PC with USB 2.0 on a PCI card? OS is Win XP Pro.

They just say plug it into a USB port, but their are older PC’s that will run Win XP that have USB 1.1.

Does it have to be a high speed USB 2.0 chipset on the motherboard to work VoIP ie Magic Jack?

I too have problems with mj. In the beginning, it would freeze the computer, make it so slow, etc. There is a conflict with mj and any dvd, or cd burning software. Mj creates a virtual cd rom on your drive, and will lock the computer up. (I went through 3 mj’s, returning to store, until I figured it out) , of course 6 hours with tech, (joke). New problem. I can dial out just fine, however if anyone calls me they get a ‘telephone number is temporarily out of service’ message. (they must think I didn’t pay the bill.??)

Anyone have the same problem? And if so, how did you solve it?

By the way, I bought another used computer just for the mj. So I did not have to get rid of my dvd copying programs etc.

Same problem here as well. Tech support is a joke.
I’m not going to buy another computer or give up my CD burning S/W for a magic jack.

You would think they would be a little more upfront about it.

>>Mj creates a virtual cd rom on your drive, and will lock the computer up

I was having problems connecting to California. When I dial other states, I have no problems. What could be the problem behind this? Thanks!

[quote]
If you leave your computer on all the time, you may find it useful to restart once in awhile. Windows has a way of building up memory issues, etc that can clear with a reboot. Just unplugging and replugging MJ can help too.

Sometimes, new programs or security updates can break other things if they don’t ‘play nice’. That MJ loads from itself helps but if it was working and now doesn’t, what’s changed? Careful with those firewall messages – you may just approve blocking it.

People also should keep in mind that it is a demanding device. You’re feeding 2 ways audio and data. If your computer is heavily loaded with auto-loading programs, has a lot of background things going on, or has issues, such a device can highlight them. It won’t work for everyone. And that’s no fault of the MJ folks. PCs are almost as unique as people.
[/quote]

This alone is a great argument for making the darn thing work under Linux.

Add me to the class-action lawsuit. This product is useless and the inability to contact ANYONE via phone/email stipulates FRAUD!

I was charged twice the monsey for the magic jack.you charged me a130.00
I was told it cost mush less.

@Aileen – the speed of your computer and the speed of your internet service can affect your call quality greatly.

@Charles – contact customer service at the official Magic Jack website to solve your billing problem. Here is the address:
http://www.magicjack.com/1/customercare.asp

@Barboza – the sound quality may also be affected by the phone you are using. Have you tried using different phones?

@Carl,

Have you tried contacting their customer service through the live chat?

http://www.magicjack.com/1/customercare.asp

Also, if you paid with your credit card for the five years you can dispute the charge.

My problem was deleted, so I will try again. I am having beeping while I am on a call, it sounds like the phone is being dialed. It shows up on the softphone as a number being dialed. I have conacted Chat numberous times, they can’t resolve it. Any suggestions???

I was hoping to use MJ at my office, but it will not get past the firewall – no internet connection, though I get a dialtone — everything goes to fast busy!
Rats!
No work around?
R

HI,

a lot of times when we makes calls, either on our end or the other persons end, the calls continually
break up like your on a cell phone,
sometimes if you hang up and call back its fine, but there’s other times it just doesn’t …

is there any way to fix this??

many thanks in advance!

Karen & Doug Thurman

@Robin S – You might need to disable your firewall while installing magic jack, then you can enable it again after installation.

@Sree – Your user id is probably the email address you used during registration. You can go to http://my.magicjack.com and click on the “remind me by email” button to retrieve the password.

@Karen & Doug Thurman – That skipping could be caused by your internet connection. Also try using different phones with your MJ to see if that helps alleviate the problem.

@Jaime – I’m running MagicJack with Norton without any problems. You may want to contact their customer service to see if they have any advice for McAfee. I can understand having to disable it during installation, but not for when you want to use it…that’s not good! Here is the link to their customer service page:

http://www.magicjack.com/1/customercare.asp

McAfee
1. Open McAfee Personal Firewall Plus by clicking Start > All Programs > McAfee > McAfee
Personal Firewall (Plus)
2. Click Internet Applications in the left column.
3. Scroll down and select the magicJack entry.
4. In the Permissions column it needs to say Allow Full Access.
5. If it does not say that, press the button on the bottom right that says Allow Full Access, verify
it’s changed using last step.

I HOPE THIS WORKS OUT THE PROBLEM FOR PEOPLE USING MCAFEE.

MJ# 3472307433 (Hector)

Allowing permissions through Firewall is one key,
here is another that fixed my symptoms that match the origin of this article:

Allow ping request through the firewall:

You can allow detection of your computer on the network by other computer users.

1) On the McAfee SecurityCenter pane, click Internet & Network, then click Configure.

2) On the Internet & Network Configuration pane, under Firewall protection is enabled, click Advanced.

3) On the Security Level pane, under Security Settings, do the following:
Select Allow ICMP ping requests to allow detection of your computer on the network using ping requests.

4) Click OK.

i guess that is one peculiar behaviour of MJ, i used to work as a call center agent here in the philippines and the center that i used to work for had mj units installed in every desktop computer it happens most of the time whenver we make calls to the us and canada…we are always experiencing some bad connections and our prospect clients would always say “your words are breaking up” and yet their voice is crystal clear. i don’t know what seems to be the problem with that but, i am using a single mj unit and never have i experienced any troubles like bad audio quality.

I have had zero problems with my Magic Jack. I did NOT buy it to replace a landline. I bought for when I travel for work…specifically for international travel.

I used it in Switzerland calling back to the states. Sound quality was damn near perfect and surprisingly, there was no delay. The lack of delay is what shocked me.

708-9704182

how do i change my number

MJ worked perfectly for the first 6 months. Now it won’t launch when I boot up in the AM, people on he other end hear constant beeping (I can’t hear it) and it’s annoying. Sometimes I dial a number and then get a dial tone again before the call connects. I have spent HOURS chatting with tech people…downloaded about 6 upgrades…nothing is working. I am ready to toss this device out the window. Has anyone had any resolution to any similar issues?

Help as my class projects depend on the internet and phone service!

LINDA ON JULY 1ST — I HAVE THE SAME PROBLEM!!! I have spent (WASTED) hours on with tech support. The incessant beeping is frustrating to the callers. They have not been able to help? Anyone know how to fix?

This is the third time that I have contacted you about my service with magicjack. Since the beginning of July I have been without phone service and this is the only phone that I have. My phone number is xxx-xxx-xxxx and my email is (removed for privacy). I have sent you the new VISA Debit card number (removed for privacy) and the expiration date (xx/xx) and the number from the back of the card is xxxx. Please take the $19.95 from the new VISA Debit card I have given you and put my phone back on.

Thank you very much and please do ASAP as I need my phone desperatly as I am on disability through the VA.

Thank you very much.

Thomas H Smith

on the contrary I have many problems with the magic, I have one month that he/she buys it and I have two weeks with connection problems with the servant of it throws error 3 and error 6 continually and these errors are solved alone without making anything and when but I need it it fails me.

@Ed,

An a/c powered usb hub really seems to solve a lot of problems with the magic jack. On the packaging (at least the one I have) it does say you may need one for the extra power but it probably should be recommended to only use it with one.

@sid,

Thank you visiting and for sharing your positive experience with us!

MJ worked great first few months after getting it. connected to my onboard USB port and never had any issues with it at all. Then out of nowhere the ’softphone’ would not load and, like so many others, I would get the Red letter message saying that it is not connected to a USB port. Yeah, right…I love that message, that message would never appear in the first place if the MJ was not connected to a port. An AC powered Hub did not fix my problem either. After many nights of trial and error I found the culprit that was preventing MJ from loading corretly. A background program called “AnyDVD” was (and still is) detecting the MJ as a CD. Turning off AnyDVD allowes my MJ to load and work…untill I manualy launch AnyDVD and everything freezes. Looks like the makers of AnyDVD and MJ need to work together and find a solution to the conflict. I suspect DVD43 would have the same issue with MJ, but I don’t have that software.

i want the magic jack phone

I don’t know whats this proble,.. on MJ itself has clearly mentioned that, put it in usb port, but i put it in correct way it’s showing “YOU MUST PUT IN USB ” what does it mean.. i put it in usb only..

I’ve had magic jack for over a year no troubles at all love you mj you save me 500.00 dollars a year

WITH MC I HERE ONLY BITS PIECES OF THE CONVERSON.MY ENTERNET SERVICE IS HUGHES NET.SOME ONE SOLVE MY PROBLEM PLEASE.

After MONTHS of Magic Jack problems, I wrote the inventor and CEO. Here is his address:

BORISLOW, DANIEL
P. O. BOX 6785
WEST PALM BEACH FL 33405

Just installed Magicjack. no problem making or receiving local calls. However am unable to login to my account inspite of using my correct email and password as confirmed by emails from Magicjack. Would like to try and chance my password, but cannot do so without logging in
Can find no help on the website nor was the live person “Janice” able to solve the problem before I lost her. Since then have been unable to find another live person. Anyone else have this problem and if yeas how did you solve it??
Thanks, John

could someone help me with the downlloading of the soft ware .

I purchased a Magicjack to use as a second phone line to run my credit card reader at my business. I figured I would not have to tie up my main business line when the credit card machine dialed out. After a couple of hours I had to disconnect it. About 3 out of 4 times the credit card reader would fail to connect. The soft phone program constantly popping up on my point of sale PC is also really irritating. I may still try and use it for my FAX machine, but I am not at all confident that the call quality will be where it needs to be to even FAX. Pretty dissapointed.

I’ll use my MJ untill the end of my first year and them go back to Skype. I never had any issues with skype. Yes it cost just a bit more than the MJ for the same service but man there are zero headaches with it. Anyone that cannot get the MJ working I’d recomend checking into Skype. I remember I paid about $50.00US a year for my phone number and $3.00 per month for unlimited calling to landline and cell phones nationwide. That is still very cheap and I had great service.

I got “upgraded” 5 days ago. Before the upgrade my MJ worked fine. Since upgrade, I get locked up with a “out of memory” error. My PC has 4GB installed and only using about 40% of that. I chatted with suppport and they have no solution…they couldn’t even undo the upgrade and make it work. They have engineering working on the problem and they will get back to me???
I think the problem is with the memory IN the MJ.

For those who cannot get calls in own area code…have callers use all 10 digits even if in same area code. MJ is based on a national system that may not recognize what is local to you.

Anyone with ideas on the memory problem please email me eerichardson@comcast.net

Here’s the real kicker which is probably why some people are or will be charged for calling to MJ phone numbers…
“There is another interesting point on how Magic Jack makes their money. The folks at Magic Jack get their numbers for free while others have to buy them. When a customer from another phone company calls a Magic Jack client, Magic Jack gets to bill the other company.”
Don’t think these “other” companies won’t want to pass the buck off to their customers originating the calls.

My number 954 840 9076 no works, and pay for three years more

I haven’t seen my problem mentioned here yet. I just got the MJ 2 weeks ago and it works ok until I try opening other programs. The other programs won’t open and when I try to reboot, Vista won’t open until I remove the MJ from the computer. Same problem on my laptop. Both are Dells less than 1 year old, and yes, I installed the Vista update.

I had Magicjack since June08 and a couple of months I tried it on my laptop n IT didnt work I chat with cutsomer service and they were no help what so ever. It still did not work after they told me to do so much stuff. A few days ago I tried magicJack and it worked but my new problem now is that I cant receive or place calls or get into my voicemail. I called customer support and they were no help again. I tried upgrading and everything else, but it still doesnt work. Do you think if I buy a external a/c hub it will work

WOW!!! Thanks for the heads up guys, I was just about to buy it for my mom and give up vonage. Nevermind that drama. Go to VONAGE, I had it for over a year now. The customer service is Always Available. THe longest I have ever waited to speak to them was 3 mins. I’m sorry guys, I hope you get your money back.

I have had MagicJack for just over a year. I renewed it for just one more year, because when it works, it saves me lots of money. HOWEVER….I used to have to “upgrade” it just about weekly by hitting the FIX button that USED to be on the faceplate image. They apparently had so much traffic at that site that now they have totally removed the FIX button. INTERESTING, n’est pas? Some that I have called ( I kept my phone line, and receive calls on my regular phone) have complained about noise on the line. I don’t hear it, so I have no idea how bad it is. I have left messages on my home answering machine and cell phone and the sound was clear. But MagicJack is always questionable. Today it was repeatedly suddenly disappearing then rebooting on my computer. So I unplugged it, left it off for an hour, and replugged it. So far, so good…..
The product is completely unreliable. Works great when it works. Zero customer service. I am trying something new, Google Voice, which seems to work well so far. More hassle to dial, but it also works when the computer is not on, so in that regard, a better product. And no noise on the line. Probably will not renew MagicJack again.

i had installed on my laptop and now that my laptop has a problem, i have been trying to use the device on my desktop, but it is not loading, Help!

I like my Magic Jack. I bought four of them in fact. I have no problems with it, and I can send faxes just fine. (I have not tried to receive them.)

I found their customer service ok, but they were absolutely unwilling to give me a mailing address. After some research this is what I found and thought others might benefit from it.

Try this address:

Magic Jack
5700 Georgia Ave
West Palm Beach, FL. 33405

Like everyone else I had problems with majic jack. Yes, support sux. Don’t bother with them. I have a big problem and I email Dan the creator and problem was fixed within 12 hours although his support people said it was not possible. FIOS by verizon works very well with Mjack. Sound is so clear you would never know it wasn’t a land line. Fios also allows the fax to work without a flaw. Now if they would wire the device right to the router so the computer didn’t have to stay on and if they would let you shut off or change number of wrings on the voice mail the I would give them a 10. Theres another device out there that works off the router but Majic Jack is superior and better catch up before they get to be better. I disabled and I can’t tell you how much I’ve saved calling friends and Doctors on this wonderful device. One other thing, don’t use and old piece of junk computer and make sure your firewalls and all the other crap you have running doesn’t interfear with majic jack. So many problems are created by the user.

the same thing happen with my magic will not let the computer recognize e-mail address or pass word. how do i fix this

Magicjack locking up computer? This is what they said to do to fix the problem.

Please wait for a site operator to respond.

You are now chatting with ‘Steph’

Your Issue ID for this chat is LTK4190797X

Steph: Hello, how may I help you?

jim: question, I have XP and when I plug in my magicjack my computer locks up

jim: When I unplug it everything is fine

Steph: Let me assist you

Steph: Do you have Nero or Roxio installed in your computer?

jim: any thoughts on what the problem is

Steph: Do you have Nero or Roxio installed in your computer?

jim: maybe I have to check when I get home.

Steph: Okay.

jim: if it is

jim: on my computer then what>

jim: ?

Steph: Please uninstall it as you are using Magicjack

Steph: Since it is a conflict software with magicjack

jim: okay and if it is not on my computer what else should i check

Steph: May I know if you have an CD back up of that?

jim: of nero or roxio?

Steph: Go to control panel in Windows and click on “Add/Remove Programs”;

Steph: Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox

Steph: Then you also check this:

jim: i think i have music match

Steph: Open task manager (control+alt+delete) and click the tab named “Processes.” Locate and end the following processes: UTSCSI, NEWNET_SETUP, MAGICJACK, and MAGICJACKLOADER

jim: uninstall this program?

Steph: yes to avoid computer lock up.

Steph: Please make sure that you have a CD back up file so that you can use that program as you will not use magicjack

jim: one more question, when i end the processes do i have to do this everytime i re-boot the computer?

Steph: No, unplug magicjack before you turn off your computer.

jim: Thank you

Well said.
I have a separate cpu only running my mj.
Older cpu bare bones xp feed to my router.
Works well. MJs price how and why should anyone bitch.

Hi. I have a problem regarding my magic jack. I reformat my desktop computer and accidentally reformatted also the magic jack and after my magic jack malfunctioned. What is the possible thing to do for it. Thanks in advance

Joseph

Ok thank you very much. I’ll try it as soon as i get home. I’ll be in touch to you after.

Well I too am one that is going to complain but I haven’t read any other people complaining about sound quality. My problem is that quite often while I am talking it starts to sound like an echo or re-verb to the point making the call incomprehensible and the people on the other end don’t know it’s happening so they think you’re being rude then sometimes they hang up. I’ve run MagicFix, checked speakers and mics but to no avail. Any solutions out there? Thanks.

my problem with magic jack
I bought the magic jack and it was working good for 5 weeks then the problem started….. when somebody call from cell phone ther is a message called “please check the number and dial again” its impossible to call my magic jack phone ….. i dont know why…. i chat with the customer servic and no use………..

Bought a MJ about a week ago. I started having a lot of problems, including:

* Person I was calling could not hear me.
* I could not hear person I called.
* Sometimes neither of us could hear one another!
* It worked about 50% of the time.
* It started to echo.

I was able to chat easily with a technician through the MJ website. You have to first type in your problem/question and then a picture link pops up that you can click to connect via chat session with a live person. They had me make a few changes and try calling.

None of the changes helped. So the woman I spoke with (Delia) referred me on to their higher-up tech support.

The higher-up tech asked me to do a speed test (http://speedtest.net/) for both my download and upload speed for my ISP. I gave her the reported numbers, which satisfied her. She asked me if I was using the USB Extension Cord provided with my MJ. I told her I was. She told me to unplug my MJ from the extension cord and plug it directly into the USB port on my computer. POOF! All problems solved with the next call and even call quality and volume were much much better!! She said my MJ just needed more power from the USB port which it wasn’t getting using the USB extension cord.

Lesson: If possible given your configuration, ditch the USB Extension Cord – it’s junk.

It is too bad MJ includes a piece of hardware with their product that does not work well. The MJ works fine without the cord. I wish they would include a USB extension cord that wouldn’t reflect poorly on the quality of their main product, the Magic Jack itself.

Anyhow, I was very pleased with customer support. They were pretty quick and I felt they were knowledgeable and didn’t keep me working with a first-level tech when I needed a higher-up tech to tell me not to use the Extension Cord (which should be something they try FIRST rather than changing computer settings). All in all, I’m pleased and excited to use my now-well-working MJ.

A commenter had said that he was in trouble because his MJ wasn’t working and now he has to return it. He had put the MJ number on his business cards. OOPS! I have been using Google Voice (you can buy an invite on Ebay for a few bucks) and the number I chose through Google Voice to give out to people. I have control of that number and how it is used. Therefore, even if my MJ did die and I had to replace it, I could still get and receive calls because I’d just add the new MJ number as a phone to work with my Google Voice number. An easy, inexpensive solution to number porting and transfer.

Cheers!

Magicjack working fine a couple of weeks. Today, a small green screen appeared. It said, “WAIT.. don’t go on”(or words to that effect). I waited while it put 4 dots, one then 2…; then dots went away and did it again. I waited until it came back normal. Then tried to place several 800, 866, 877 numer call. Dead. Can’t do any 800 numbers. Can regular area call numbers. Tried calling my cell phone several times. Worked OK several times. Why can’t I get 800 #s??? Shut down computer several times and start again. NO go… Pulled MJ properly with “safely remove” XP feature and then tried other USB port on HP laptop to no avail. Can’t call Magicjack on their 800 # to fix. Anyone got a suggestion??? E-mail Jerry Berry

Tried twice to leave my E-mail address (above two entries)…try leaving a VOIP message on my MAGIC-JACK number 947-517-8951. I’m finally able to down
load them. Still trying to learn enough about MJ to use it effectively.

I am having the same problems with my computer freezing and the softphone disappearing and reappearing as well as the red letter warning to plug it into a USB. However, I am also having another problem. I purchased mine at a Radio Shack and paid for the Service Plan. Less than 3 months later, one of the “prongs” that lead from inside the USB connector to the inside of the Magic Jack has broken. Radio Shack says it is a manufacturing defect and they will not replace it. Magic Jack said that since we did not purchase it from them, they will not repair or replace it either. My husband and I use this as our only phone!!! What to do? Any suggestions? e-mail me at ali-pic5870@hotmail.com with “Magic Jack help” in the subject column. Thanks.

—————————————————

by shep_uk – 8/13/07 12:08 PM In reply to: Windows Vista, Limewire, and CD/DVD drive problem??? by katzmusik

Same problem, same hardware… here’s how I solved it:

The fault is (apparently) caused by 3rd party CD-burning software installing invalid/faulty “filters” on top of your basic CD drivers. When these go wrong, windows has problems starting the driver successfully.

Fortunately, you can get rid of these filters with a quick registry edit:

1. Run regedit

2. Navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. Delete the “UpperFilters” entry

4. Delete the “LowerFilters” entry

5. Close regedit

6. Reboot your machine

Voila! – your drive should be back

I tried this and finally Magic Jack is working fine.

I plug my magic jack on my usb port but still cannot recognized by my laptop. I use windows vista starter. Give me an immediate advice on what to do.

I received my magic jack and from the begining start having problems; warning ,usb plug problems. Call their costumer support group , spent 4+ hours back and forth for nothing.
Magic jack costumer support is a joke. Do not purchase this product. Should be report it to Comsumer Affairs.

Please wait for a site operator to respond.

You are now chatting with ‘Cristine’

Your Issue ID for this chat is LTK419083630948X

Cristine: Hello, how may I help you?

greg stewart: over two month plus i have been here to upgrade my magicjack

greg stewart: and i was told that is under reveiw for over two moth plus

greg stewart: why?

Cristine: May I have your magicJack phone number please?

greg stewart: this is bullshit

greg stewart: (315) 507-6500

Cristine: Okay.

Cristine: Please wait while I check that for you

Cristine: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with ‘Josh’

Your Issue ID for this chat is LTK419083630948X

Josh: Hello, Greg. My name is Josh. To better assist you, let me put you on hold while I read your previous chat. Thank you.

Josh: Let me check your account.

Josh: May I know if you receive any from us?

greg stewart: receive what?

Josh: Email notification from our engineers.

greg stewart: i have never receiver anything over two month plus i have been complaining

Josh: Hold on while I generate a follow up report about your account.

greg stewart: forget your forking report

greg stewart: everything i chated you always laying report over two month but nothing happen

Josh: Someone will get back to you as soon as possible.

greg stewart: forget

greg stewart: after today i will dump your crap

greg stewart: is of not use to me any more

Josh: Okay

greg stewart: f–k

Hi guys I just bought a magicjack about two weeks ago and was installed perfectly but I am having the problem of sound quality. I can heard the other person very well but they can’t hear me at all. I was reading lots of things here and I would like to know if somebody tell me what to do ?

thanks
Vicktor

i would like to know why magic jack charged 46.90 to my credit card phone#865-230-7457 zip code 37890

I don’t believe it’s the product itself that’s the problem (other than bad customer service). I purchased my MJ 6mos ago. So did my brother and sister. My sister and I both use Clearwire (or should I say ClearLiar) … my brother is on DSL. He doesn’t have any problems. My sis and I do. Voice quality is terrible. MJ to Cell phone is terrible, but MJ to MJ is perfect. I did all of the MJ troubleshooting then turned to my ISP (ClearLiar) – it was then I realized that the 1.5mbps was dropping to approx 0.50mbps download (which is important since this is a voice over internet service). I researched further and realized that most ISP’s are offering VOIP services and are intentionally blocking VOIP services other than their own (which are much more than $20/year). Greedy bastages!

On the computer end, I can offer some tips that work well:
- Plug the MJ directly into a working USB and directly to the computer (not into a docking station – I was using the HP laptop dock and wasn’t getting the necessary power.
- Purchase a phone extension chord (approx 1 to 2 feet) and place between the MJ and Phone. Keep the phone (most likely portable) a good 1 to 2 foot distance from the MJ itself to reduce interference).
- Get a line filter and attach directly to the phone. Should be Computer – MJ – Extension – Filter – Phone (with the phone base being a good distance from the computer/mj).
- Reboot your system at least once a week (nice hard boot) and remove the MJ from USB for at least 1 minute (static builds drastically).

It seems like a lot of additional steps, but for $20/year it’s a worthy investment of $10 in parts and 10 minutes in labor.

Our problem is simply with the ISP – Yes, that’s CLEARWIRE (CLEARLIAR). Even though we are stuck in the service for another year, we are getting DSL. I have and will continue to use their online customer support as many times a day until Clear get’s so sick of us that they just remove the VOIP block and give us the speed they promised when we signed up for their crappy service.

Good luck all~

I own four magic jacks and they all have expired. I cannot figure out how to renew the service. I cannot understand the site that comes up when I try to renew. My email address is xyzmining@gmail.com. My four numbers are 801-738-2458, 801-738-2608, 801-930-7168 and 801-930-7167.

Please email me and tell me how I can pay you to renew the four magic jack numbers for the next year. I understand that the cost is $19.95 for each one. If you will tell me how to do it, I will put the total amount for the four magic jack renewals on my credit card.

Thanks for your help–SPENST HANSEN

Look people magic jack is very cheap.I use it as a backup phone because i have a cellphone.Ive had no problems with magic jack.The problem is alot of people dont realize how to use it.If your internet service dont have a good upload speed,you will have alot of these problems.I had a wireless card through cricket once,i had problems talking on the phone people could not here from the other side,phone would go straight to voice mail.So i got timewarner highspeed internet,All of my problems were sloved.Look people its only about 19.95 a year.Get better internet service and a better computer and read the instructions,I promise you want have this problem anymore!!!!!!

I had problems with MJ disconnecitng phone calls. MJ customer support only told me to recycle the power and MJ unit in different ways. They were useless and started to block my requests for help. The problem ended up being my broadband provider. I had to use the term “network congestion” for them to put me on a new port in their CO. If MJ would have steered me in that direction, a lot of frustration would have been avoided.

Now, MJ says my registration has ended after 12 months of my 60 month purchase. MJ does not recognize my email as an active account. This is breach of contract!!

Did you know VoIP services require a minimun of 300kb in upload to work? MJ does not tell us this.

most of the problems i hav when using MJ are due to my crappy qwest dsl, so i wont complain til i hav better dsl.
my BIG problem is that i do not hav any sound from my external USB Notebook Speakers when MJ is installed.. since the builtin laptop speakers are crappy, i need an external sound source.
i contacted an expert, and this is what he determined: “Nothing wrong with your USB ports. MagicJack has changed your audio and driver settings so it can use the sound system for phone calls. The changes exist whether the Jack device in plugged in or not.
You can confirm the problem by uninstalling MagicJack and reinstalling your sound drivers. Should fix the problem.
You’ll probably need to contact the maker of the MagicJack device for a workaround.”
theres the problem: contacting MJ for anything!!
so now i havta uninstall MJ evrytime i wanna listen to music or conference on my laptop, and reinstall evrytime i need to use the phone
could it be any more inconvenient?
if someone has a solution, PLEASE post it! Thanx, and GoodLuck to evryone here!

Frequently when people call us, they claim that they are getting a crackling sound. In other words, our transmission (voice) goes in and out. I have tried putting it into the different ports on the front of my computer. I have two.

I even went to Radio Shack and purchased a new phone thinking that the problem was with my old phone. However, the pro blem comtinues. I would appreciate a live call to talk about this.

Hi Guys,

I didn’t read all of the VERY lengthy chat log posts and other complaints here about MagicJack, but thought I would pass along this info I received a few months back.

We’ve had a MagicJack as our primary phone now for about a year, and the call quality is very good. We also have 21mbps Comcast Internet service to power it. Our MagicJack is connected to my old desktop computer, which is only used to run business-oriented applications. When we first got it, there were a few problems, but they were all solved with a few simple and understandable remedies. Here’s the scoop, and what they don’t tell you in the ads:

1) Don’t run your MagicJack on a gaming or entertainment-based computer that is going to be running memory hogging applications. Also, don’t run 15 Internet Explorer windows, listen to a CD, and Mail Merge your Access database when your trying to use MagicJack. When your RAM gets very low and/or your CPU is maxed out, MagicJack will start dropping your calls, the sound quality will degrade, and generally the device will not work properly. Obviously you should expect this with any VOIP product.

2) Make sure your power saving settings are not turning off the USB device that is running your MagicJack. This happened to us, and applies to those of you using MagicJack with external USB hubs.

3) Some phone numbers will not work with MagicJack, so keep a back up phone handy. This means that when you call certain numbers, you’ll get a disconnected recording or a fast busy signal. The reason for this is that some telephone and Internet companies are deliberately blocking MagicJack from accessing their networks. I discovered this when I tried to call a Sears store, and all of their numbers were busy. When I call the same numbers with my cell phone, they go right through. MagicJack is aware of this problem, and is trying to develop workarounds, but they’ve got a lot of big companies working against them. There is currently legislation in Congress that would fix this situation, but I don’t know the status. Just don’t jump all over MagicJack for this, because it isn’t their fault.

That’s basically it. It works great almost all of the time if you’re on a normal computer that is not overly taxed by CPU or RAM heavy applications. There are a few kinks here and there, but overall I’ll give it a 9 out of 10 for a relatively new product that is almost free, and saves you thousands of dollars a year if you make very many long distance calls.

No, I have absolutely no connection to the company or their personnel whatsoever.

Magic Jack keeps cutting out after being on the call for a short time (1 minute some times). Each time when I contact MJ on-line help, they offer suggestions like plug the unit into a different USB port, reboot your computer, none of which fixes this issue.It keeps happening.

This all started about 6 months ago.

Ideas?

I have heard MJ has grown to big and can no longer handle the volume of calls now.

I spent hours today online with the help desk. No go. They implemented something new that makes the sound of the call “jumpy” and people can’t understand me or viceversa.
Cheap price=cheap quality. They should be able to reverse the “upgrades” made.
Silly of me to use MajicJack for work. Losing customers…

what other problems have you been having?

-taylor

i have new majic jac but it just give ring to the called one but we dont hear each other,where is the problem please

If you get the message about usb drive: Unplug magicJack. Uninstall the software. Plug magicJack back in. In “Computer” folder where the drives are listed, there should be 2 drives added for magicJack. One should say PHONE and one should say magicJack. If not, right click on each of the 2 new drives to find one of them says “format” in the dropdown list. Click format. Go to the magicJack website to reinstall the software (it will say upgrade) and everything should work. You can also get instructions from the level 2 tech in the live chat section. This is the same fix if you find you can’t run a dvd without magicJack closing. The phone drive probably says cd/magicJack for one of the drives. By following the above instructions, the drive is changed from a cd drive to the phone drive.

ATTENTION ATTENTION

MAJICJACK WORKS WITH INTERNET EXPLORER. IF YOU HAVE INTERNET EXPLORER DOES NOT WORK THE MAJICJACK

i have a new computer and telephone and can, et magicjack o work: all i ge is answering machine. no ringing

After plugging in the magicjack USB into my laptop, the software does not launch. It used to work perfectly fine couple of weeks back but since then its giving the same problem of the software not loading even when I click on it multiple times. Please help. Thanks

I think Magic Jack is a great item but they definately have some growing pains. They need to have a “contact” link where their users can not only complain but offer some good suggestions that might make them better. My MJ went off on Friday, live chat was great and got it back working but was not able to tell me why the problem. Then an hour later it was off again and spent well ove an hour with chat while they ask me to go through specific computeer settings and for someone that is not computeer savy, this is not easy and do not remember having to do this when I first got it. After a long communication time it was working again but I specically ask the agen to tell me what all this computer information was for, why I needed to do that and why the MJ failed; they did not answer and those answers could have been a great aid to me for the future. Not knowing took the “value” away from MJ, they present it to end users as…..buy it, try it, plug it in, down load and your done. Have it fail and not knowing what caused the failure lis far from the value they present. I later heard that ones computer that could have had a site issue might affect MJ. If this is so, then that is what their tech people should have told me so I can do what I need to do to make sure stuff like that does not happen. That being said I ask them to send me return instructions just in case this occurs again…….value then goes out the window and there is no sense in keeping it. They did provide the information and wojld have liked to communicate my thoughts with MJ direct. Companies need to learn that even though customers can “complain”, they also can offer good information that will allow them to be better at what they do.

I have a MJ with a US area code having been promised that I could change the number once at no charge and that Canadian area codes would become available “soon”. The website now shows several Canadian area codes but I am now told I can’t make the change. Cdn codes are apparently available only to new customers – let the old ones hang out to dry. I am also told that even if I bought a new MJ, a Cdn area code would command an additional annual fee of $10.
then when I contacted a rep yesterday, I was told that engineers “are currently working” on making the switch to Cdn area codes possible on the website.
What is the true state of affairs with respect to switching to a Toronto (416 or 647) area code?

This device is absolutely useless. I have done everything the techs have suggested and the device refuses to operate properly. I’m an attorney and my next move will be a class action lawsuit on behalf of those who have had similar experiences. The exemptions mentioned in the company’s “we are irresponsible and there’s nothing you can do about it” do NOT apply in my state. Class action lawsuits always cost a FORTUNE to defend against and “MJ” has no clue how persistent my firm is.

I’ve been using MJ for about 6 months now and am reasonably satisfied. Some glitches, but nothing too outrageous.

I have just replaced my original phone with a better model and now the phone won’t ring. The soft phone box pops up so it’s not too bad if I’m sitting at the computer, but this definitely will not do long term. Broke down and contacted MJ support and they said I need an AC powered USB hub, then the phone will ring. Before I spend the $$ for the AC powered hub, just wanted to see if anyone has experienced this and whether it will really solve the problem. Many thanks for any help you can provide!

yes im trying to get my phone service turn back on but when i do it freezes up,. my number is 720-949-6234

my pb with MJ, it’s when i plug it in my computer, i gives me the pic “downaldin dont unplug” after a few minutes, it says that “unable to connect to undernt” even i am connected… i tried many times but same pb

drbrey
I found from your directions that the total power used from usb hubs is 500. Of 5 hubs, only one uses the 500. The others are self powered. What I would like to knowis, is 500 too much and what does self powered mean to me and my Jack. I am now having real problems with incoming calls. Spent 5 hours online with their tech people. They tried everything they could think of and ended up telling me to get a shorter cord. Mine is probably 15 feet long. I tried an 8 foot one but they said 6 feet or less. Well, I can call out and calling in persons can leave a message on VM. Yes I expected this could happen for the price. But I am disapointed because it worked fine for about 3 months.

have had several request for email vercication but link dos not open

14432998&emailaddr=erichgroup@hotmail.com

hi. i’m from the philippines and my grandma gave us this magic jack. we installed it here and nothing happens. when we turn on the phone it gets noisy. i think there is something wrong in the installation. can you please give me a hand? i’m really having problem in installing the device.. thank you..

I see here I’m not the only one who has developed a “undying love” for magic jack. The tech support they offer would probably be greatly improved if they used brain damaged, drunken monkeys, who are the result of a faild brain surgery experment.

While I haven’t read each one here, I havent seen any mention of the 6:28 second shutdown on MANY calls. Also no mention how they fix that… by trashing your stored phone numbers reformatting your/their drive.

It wipes out EVERYTHING and you’re not warned first nor given time to save any numbers either. They just drop it on you and let you find out what they did after it’s done.

Now I’ve got to see if I can FIND out why the USB won’t accept the magic jack in my BRAND NEW COMPUTER.

When I purchase magic jack, I thought I could use it even I left my computer unattended. When I reenter my site, magic jack reboot. What happen if I need ‘911.’? This system is not what I thought it would be!!!

Forgive me if this question shows up twice but when I posted before it died in the middle of the submit.

Have any of you had your contact list disappear? My MJ still works but my contact list disappeared yesterday and now I can’t even rebuild it because the add button is grayed out along with the edit, delete, and some other option.

Yesterday my compute had some sort of glitch. My MJ was plugged in but I was not on a call at the time. But I did have to turn off my computer and then start it up again. After that, my contacts wouldn’t load.

I found a file called “AddressBook.xml” on a drive called “magicJack (M:)”. There is another drive called “CD Drive (L:) magicJack” but it doesn’t have a file like that. I opened the xml file and my contacts are all there so I don’t know what’s going in — mainly because I don’t know how those two drives or the files on them are used by the gizmo.

And by the way, does anyone know where those two drives are located? Are they on the MJ gizmo itself of are they somehow located on my hard drive?

Would really appreciate help if any of you have lost your contact list and recovered it to where it all works properly. Thanks.

I have audio cutout problems with Magic Jack..
Chatted with 7 of their technicans for 5 hours of multiple fixes. Not one of their fixes does anything to clear up my cutting out audio problem. WE have tried 16 different fixes with them but still have problems. So I bought a new computer, installed 3gig high speed internet, bought a new magic jack, SAME PROBLEM… I only hear about half of any conversation and visa-versa for the listener. Half the time the phone will not hang up so callers get a busy signal. It is just the worst computing problem I have ever encountered. After they fix my magic jack, if they can, i am taking them to small claims court to re-coup the last 3 days of my life trying desperately to get a working Magic Jack. Anyone else experiencing this cutout problem with conversations on Magic Jack?

If you want GOOD phone service, INEXPENSIVE, and including LONG DISTANCE, try Vonage. I have had Vonage for over 5 years and it is flawless! I tried MJ but like so many others, it was simply not reliable enough to allow me to cancel Vonage. I did the upgrades, tried the “chat” and looked in vain for a REAL customer service, but nothing helped. Fortunately I gave it a good testing before even considering any other changes. Now my unused MJ is around here somewhere, not connected. The Vonage device sits there and runs, day after day, month after month, without a glitch. GOOD RIDDANCE to MagicJunk!

SO THE BIG QUESTION IS DOES THE NAGICK JACK DO WHAT THEY SAY IT DOES? OR IS MAGIC JACK JUST MAGIC JUNK? SHOULD I GO WITH IT OR SHOULD I GO WITH VONAGE?
I AM TIRED OF BUYING THINGS THAT SAY THEY DO THIS AND THAT BUT WHEN YOU GET THEM HOME THEY GO INTO MY JUNK DRAW. I AM SURE YOU ALL HAVE JUNK DRAWS. IS YOUR NAGIC JACK IN YOUR DRAW?

would like my money back. Infomertial said i had a 30 day trial with no charge well i got charged want my money back u lying sack of S- – - !!!! 559-772-7796

i unplugged my magicjack while it was updating now it won’t load. I cannot make any calls and contacts are not loading

I have a nephew who is in another country. Do I need to install and program a number on my computer and then send him the jack or can i send him the package and he program it oversees? I bought a magic jack and have not been able to install it. Nothing has worked so far. Any advice?

Ok so heres my problem. I make one call after booting the app up, and it works fine. Then, when I try to make a call after that, or if someone calls me, an error shows up on the magicjack. Stating ; The instruction at “0X000020ed” could not be read. Click ok to terminate the program. Click cancel to debug. – Tried clicking debug, but same issue arose.
Halp?

Hello

One of my friend have USB Magic Phone Jack.

The authority in my friend country have STOP
DSL VOIP and my friend unable to use the
USB Magic Phone Jack.

Kindly clarify if any possibility to Break
the VOIP and use the Magic Phone Jack lake
before.
Thank you
Regards
Elia
E-mail: elialion2003@yahoo.com

My email address is bemak@cox.net

i once had a problem with my magic jack. it said something about an error. So i couldn’t use it. I googled the error and found a solution. All i had to do was reformat the magic jack and to also change it from FAT to NTFS. and so now it works

Our magicJack worked fine the first 2 weeks but quite suddenly today it would not work. Just showed “No link to base. Move closer to base, try again.” I tried to locate a Customer Service rep. There is no such thing. I finally changed the phones to an old GE and now the magicJack works. Will try an AC Power USB hub (whatever that is). The other phones have all our speed dial numbers so I’d like to continue using them. Am most disappointed with their Customer Service which, apparently, does not exist. They have a good product but the personnel are not backing it up which makes it not such a good product. I’m still willing to try it because it does save money. Thanks to all of you for the hints I got from the complaints and possible solutions listed herein.

About Magicjack..Okey apparently no customer service grr..how can I talk to someone to help me if I can’t get connected..Disadvantage you have to turn your computer on , advantage you save money internation/nationwide call..I hope its true because I haven’t tried yet..:))…
I need for feedback about this equiptment its too late )…

May I suggest instead of Magic Jack that you use SKYPE. Skype to skype calls are free, the software is free as well. And if you want to call unlimited to the USA and Canada, then get their subscription for around $2.90 per month, that is approx 133.00 pesos per month.

And if you don’t have a credit card, then no problem. Skype has a deal with Western Union, you can just send them the money via Western Union and your service begins immediately.

The service is great and the voice (VOIP) is really clear. Skype is used by many corporations for their employees and even Opra uses it on her show. But, let me caution you, in order for Skype to work efficiently, you must have a very good internet provider. VOIP is only as good as the internet service you use. But fortunately for Skype, they use only a small bandwidth in order for their services to work.

And if you want a virtual USA telephone number to have people call you on, then that is about 15.00 usd for three months. Its really a great deal. Check it out!

Good luck to you…..

Albert

I have had MJ for over a year, connected to an 11 yr old HP desktop. Yes, it has a few glitches, just like your cell phone, cable connections, Internet Explorer, web pages not downloading, slow connections, losing satellite service, etc…….so did you throw out your cell phone, TV, computer, cable company, land line phone, etc???? No, you resolved it. My MJ is successful 95% of the time……that’s better performance than either my computer or cell phones. If someone calls and I don’t get a response, I go in to the soft phone on my screen and call them back…..works great every time that has happened, which is seldom. If it loses a connection, like cell phones do, I call them back , just like I do when the cell drops a call. I make sure all of my auto-scans and downloads are mid-morning….3 am, for example. I do believe that is most of MJ’s issues…..internet interference….just like cell phone drops. Most all issues can be solved by using the customer service MJ web link. If you are having issues, simply reboot MJ by unplugging and replugging the jack. So, in a nutshell, for $20 / year, with unlimited long distance, cheap international calling, call-waiting, forwarding, messaging, ID, I am ecstatic…..vs $47 for cell, $50 for land line PER MONTH!!

still trying to find anyone that understands this majic jack….because their chat people know about as much as i don’t….i’ve had for going into second year, as i stopped using for some time…re-purchased my new year, tried again with different location, verizon high speed, and still i get this:….i dial out, i start to hear skipping, they pick up, and the chopping, skipping in their voices are unbelievable for today’s technology….i ask if they can hear me clearly and they can…..i bought a multi usb gadget, plugged the jack into that, not much better, and if it is, it’s just a fluke..i tried jiggling the usb the wires, etc, same thing, and off on clarity to their voices!..i’ve tried running nothing else, (even though they advertise that you can run your emails , shopping etc, in the background, not true either!….and still chops up….my friend said my laptop is not capable of handling it?>…..gave it to someone else, on the same internet system, he plugged it into his old laptop and it worked fine….plugged back into mine,(which at the time was a new one, although the old method, not the dual whatever it’s called…..sorry!….. and the same chopped up voices….mj chat said turn the volume down on the soft phone, that didn’t work, tried everything….had vista at the onset,i think, now have windows 7 for a few months on the same laptop, i updated thru mj and still works like a tin cup method…..i am tech challenged so if you know how to fix this anyone out there, please try to talk in really dumb people’s terms….i only know the basics on computer talk!…..thanks to anyone and everyone that can understand what i even wrote….lol

Figured out the problem definitively.

XP though Vista had a problem writing to DVD media because of upperfilter and lowerfilter entries under the following registry key: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]

MagicJack treats one of the drives it creates as a CD-ROM drive and used CDROM.SYS. The upperlimit and lowerlimit vlaues halt the disk manager service from resolving (identifying) the magicjack drive.

Simply delete upperfilters and lowefilters from under the key in the registry, and reboot. MagicJack will work then.

Try it. It works.

Joe

magicjack is been upgrading for two days, cannot make or receive call..

I don’t use the phone very often i don’t know how long it’s been out i cant get it to work now I’m waiting for my daughter to come and see if she can fix it i was going to buy one for my mom and dad that are in there 70s but with this i don’t know about it now

I bought the Magicjack (open package) on ebay. When I tried to use it, it had alresdy been registered. It has to have the email address and a passwrd to work. I can not get any assisitance to change the registration. Anyone who knows how to do this please post a response.
Thanks

When I pull up magic jack all my contacts are gone and I do not have my magic jack phone number ? I enter my pass word and e-mail. Still hothing !

When your magic jack shows a red WARNING on your screen indicating that your MJ is not plugged into your computer’s USB jack (yet it is infact plugged in properly),the fix may be to de-install MJ from your computer’s C:\memory then re-install it anew. You also need to update the software. If you do not know how to do all of this, the MJ on-line help will take you by the hand. They are good when you can get hold of them.

In my humble experience MJ works normally perfect, but hickups do happen with any electronic device. More than often it is a software problem requiring a software solution. But since the majority of us are not software experts (myself included), we get easily frustrated to the point of cursing the product and its manufacturer. I agree that MJ is absolutely missing great business opportunities by not having a live breathing trouble shooter/customer service person at the other end of the line. If they had one, MJ would pose enormous and costly competition to all common carriers. It would sell billions of this magic device world wide. Please HEAR ME Mr. MJ Owner & CEO.

During the installation for obtaining the MagicJack assigned phone number, although the city of my residence has the highest population in the area code, my city was not listed for me to obtain a local prefix number (the three digits of the phone number right after the area code number). Therefore, I chose another city. Now, if my next door neighbor phones me on my MagicJack number, he has to incur a long distance phone charge!!!
MagicJack’s answer is that there are not available local numbers–although my city has at least 10 local prefix numbers.

my phone has no dial tone.It says connecting… for a while and suddenly it says can’t connect… Magic jack is connected well on the computer. i can dial and can see incoming calls on the computer.but my phone is not ringing…when an incoming call comes it is just alerting me on my computer screen. when i switch to headset it works. only there is no connection on the phone. i have been using MJ for one year. it was working well. now i am facing these kind of problem.
Anybody has any idea???
and don’t tell me tried different phone, reboot, update magic jack. i tried everything, it has not worked. Need help….

I’ve had many problems with my magicjack. I get one problem fixed then another pops up. The newest problem is that when I make a long distance call we get cut off. The person I am calling cant hear me and I end the call by hanging up in utter frustration. I’ve talked with the support people and have done all the things they tell me to do. I think the problem is fixed until I call again! Very frustrating and I’m tired of dealing with it!

Are you suppose to unplug the magic jack after use everyday or leave it plugged?

I left my magic jack plugged into my hardrive and shut down my computer as normal. This morning after I tunred on the computer my phone did not have a dail tone. I clicked the magic jack short cut icon on my desktop and it sent me a warning message to plug in the magic jack. But again, I never unplugged the magic jack once I installed it.

How do you use the magic jack from day to day?

I wish I would’ve read these comments last year. The Magic Jack is the biggest money-sucking joke!
After successfully working for a few months, it suddenly quit. I spent approx. 3 hours with customer service. Likewise, my mom spent 3 hours with customer service. They had us going in to my hard drive making all sorts of customizations. I should’ve ran at that point. In the end, they sent us a new one.
I was told to unplug it once a month but what I’ve found out is it just randomly quits working. I unplug it once a month and it works during that time or doesn’t. It has a mind of its own! I reboot my computer and either it works or it doesn’t. There is no rhyme or reason to the working nature of this product.
It’s paid for the next 8 years I believe (a fault of mine) but as of today, I’m switching back to Vonage. Not that the company cares…they’ve already got my money for the next 8 years!!

Wow ive had my Jack for a bout a month and it likes to call 911 at weird hours in the morning When i got through to their so called live agents they avised to to make up a fake address so the police cant find me. What kind of company would tell you to do this. Anyways it called 911 at like 5 am and im awoken to the police banging on my door. Then was givin a citation and taken to jail for 911 abuse. When i got out i was pissed off and tried and tried to call them so i had get back online and actually got a tech thats said it could be a virus or a bad config. I never had a problem like this before with and broad band phone service. I think they fixed the problem and doing numerous patch links and upgrades and formats on the device. No its stuck on my screen and i cant get it off. They need a lawsuit slapped against them. Dont ever bye one.

Just purchased MJ on line from MJ website. When I tried to connect and activate, I found that the “new” device is already registered to someone else!! So I have his email address and all contacts. Plus I would like to have my own number and device registered to me. Online chat customer service was not able to help. Kept transferring me to “one of our top 10% agents”?!

I,m trying to hook my magic jack to mty “Laptop computor” and I am not getting the automatic download and I have not been able to register properly. Please give me some assistance with my New Magicjack.

Thank you in Advance !!!
Robert Caldwell

Gee, I was about to go purchase a MJ…think this all just changed my mind….thanks guys

My MJ giving me too much headachs. Now everytime I plug in USB to make a call it shuts/restart the computer, then doing this again and again. So I can not make any calls anymore. Any suggestions??? I had 3 months now and I had all kinds problems with it.
Windows Vista
Thanks!

ihave one week my mj never give ready to call. so i want it

DEA, great post in 2008…. You fixed my problem. My phone wouldn’t ring until I opened up my Volume Mixer-Device on my PC in Vista and checked Handset instead of Speakers. Now everything works just fine.

i love magic jack

I can echo most of the complaints here – dropped calls,very often after a few minutes,voice break-up, echo,one sided audio drop,where only one side can hear the other,but not both ways.When dialing ,no ringtone is heard by caller, yet the receiving end hears the ring.When this happens ,there’s no audio on the caller’s side ,as mentioned above.
Used MJ for a total of 2 years,but after the first year the trouble started -since Jul’09- so for the last year I’ve had nothing but trouble.
Spent hours on chat to resolve the problem, but it’s like the “needle is stuck” at support.They have you repeat the same tests over and over ,never mind that I tell them that this doesn’t resolve it.
Obviously their “script” doesn’t go beyond a few obvious
problems.
My suspicion is that their servers are overloaded ,so hence the dropped calls ,but they won’t admit it.
Since I paid in advance ,I’m stuck with a marginally working piece of crap.
Just in case you wonder -I don’t have any trouble with other VOIP services or IM voice chat, so it’s not my computer or the cable (10 Mb line)

wow, guess I am not he only one who has had problems and very frusterated!! Mine worked fine for a while then nothing but problems. When I first got it it even faxed fine for a few months, then that quit. was told faxes won’t work, but they did.Had many problems and never got them fixed w/ tech support! Now I dial the number sometimes wgoest through, sometimes get 1 like a busy sound and it goes dead, never even dials. anyone else have that prob and how did you fix it? bet I have spent 30-40 hours w/ tech support, that makes this a very pricey phone. would the ac powered usb hub help?
thanks for the help and for letting me know its not just me!!