How To Install Your Magic Jack Voip Phone
When you receive your Magic Jack you’ll be able to install it and start making free long distance phone calls. The Magic Jack setup takes just a matter of minutes. Here’s a walk-through on how to install this voip phone so that you will know what to expect. After ordering your Magic Jack voip phone, you should receive it in the mail within a few days. I ordered mine on a Sunday, it was shipped the next day (Monday) and I received it on Thursday. That was pretty fast, considering I live on the other side of the country from where it was shipped from. Here is what you will receive in the mail and it’s packaging looks like. It contains the Magic Jack USB device and a USB extension cord in case it will be too tight a fit to plug the device directly into your USB port. The device measures approximately 2-1/2 inches long (not including the USB plug), 1-3/8 inches wide, and 3/8 of an inch thick. The cord is about 4-1/4 inches long, not including the plugs at each end. 
All you need to do is plug the USB device into the USB port in your computer. This is probably the hardest part of the whole installation, and it isn’t difficult at all. Just make sure the device is plugged directly (with or without the USB extension cord) into a USB port on your computer. Don’t use a multi-port USB hub unless it is AC powered, as your Magic Jack will not work. 
That’s about it…just need to plug your phone cord into the device and wait for Magic Jack to do it’s magic. It will take a minute or two to load and download the software to make it work with your computer. You’ll first see a picture of the device, several little messages will display across it to keep you from getting bored. Then you’ll see a square screen that tells you it’s loading, then the “softphone” screen which will reside on your desktop. You can minimize the softphone screen when you’re not using your internet phone for calling. 
Here is a photo of the Softphone Screen. You can either use it to dial a number, or use any phone that you have connected to your Magic Jack. The softphone will keep a record of the phone numbers that you dial and also the numbers that you receive calls from. You can delete these if you wish. I keep the numbers in my softphone that I most frequently dial, even though I use my “hard” telephone, it keeps the numbers handy for me. You can also pick up the receiver to your phone, click on a number stored in your softphone to dial, click Send and it dials it for you. Click End and it hangs up. It also has a Redial button, Voice Mail, and 411. Clicking the 411 button just takes you to a web site where you can look up phone numbers free. 
The Softphone screen has several features to it besides saving telephone numbers. The rectangle on the left will change with different messages, including how to set up your Voice Mail. I’ve heard rumors that this screen will also contain paid advertising in the future, but ok with me, as long as I’m not forced to look at it and it keeps the price of my long distance calls at 20 bucks a year. The softphone screen also has links to Google, Yahoo, AOL and the weather.com web sites. If you have any questions about the Magic Jack voip phone installation or the softphone screen that I haven’t answered in this article, please ask it in the comments below…many people visit this site and may be able to answer your question for you.
February 9th, 2009 at
I did just as you said and it did nothing. What now?
February 19th, 2009 at
i got a new pc and now my magic jack won’t work. what can i do? thanks!
February 20th, 2009 at
Gary,
Is your magic jack plugged in directly to a usb port on your computer? If not, try using an a/c powered usb hub.
HTH
June 11th, 2009 at
I installed magic jack used it and realy liked it but I now have a problem my computer crashed and now magic jack wo’nt reinstall its self and yes its plugged into a usb 2.o port…. plz help or I’ll be contacting my attorney on this matter
June 13th, 2009 at
Try contacting the customer service as the official MagicJack website:
http://www.magicjack.com/2/customercare.asp
Sometimes they aren’t very helpful, other times they are.
And..would you really contact an attorney over $40 spent? Cost you more for the attorney to answer the phone!
July 15th, 2009 at
my magic jack was originally installed under
someone else’s name and addressinthe U S. I live in another country, and Im having problems getting the jack to work properly. I did the recommended installation, but no luck. Can u help me?
July 15th, 2009 at
@simon,
What kinds of problems are you having with the magic jack?
August 15th, 2009 at
i am thing of buying the magic jack the question i have is can i hook up more than one phone and can i hook up the direct tv to get the updates and purchase movies
August 16th, 2009 at
Is internet connection needed for magic jack? I don’t have Internet access but I have a magic jack….
November 16th, 2009 at
My mom just purchased magic jack but she wants it to work on all the phones in the house. Please send info on how to do this if possible. Thanks
December 29th, 2009 at
Very nice blog, your article is interesting, i have bookmarked it for future referrence
January 1st, 2010 at
Does the majic jack have to remain plugged into a USB port with the PC powered on for calls to be made?
January 2nd, 2010 at
the magic jack is already installed yet i’m having difficulty.. can you please give or show us a step by step procedure on installing the magic jack.. i think pictures are hard to follow. maybe a video will do. thanks
January 13th, 2010 at
Newer computer, no more dial tone!!!
January 14th, 2010 at
I installed my magicjack and i can make outgoing calls, but the problem is that it won’t receive any calls could you please help on this one.
Thank you.
January 21st, 2010 at
I too would like to buy one but want to hook up my Dish Network so I can get the updates. How do I accomplish this? Thanks in advance for any help.
February 4th, 2010 at
I have a land line now that magic jack is replacing, will I get a new number, or will I have the same one as now. I would like to get a new number. Do you know about that?
February 17th, 2010 at
i’VE ALREADY INSTALLED THE HARDWARE AND SOFTWARE BUT STILL THERE IS NO DIAL TONE OR NOTHING HAPPENED.
February 27th, 2010 at
On Magic Jack’s web site (updated last year) they say SOON we will be able to use our present home phone number when setting up Majic Jack. When do you think SOON will be?
March 8th, 2010 at
i hook every up by the book they did not give me a phone no for me and it does not work
March 11th, 2010 at
do we have to enter or email and password to make magik jack work
March 17th, 2010 at
I recieved my MJ and it works well. The only problem I’m having is I can’t figure out how to get the caller ID, clear the calls list, and set up the contacts list. Can anyone help with this?
THANKS
April 15th, 2010 at
how i can by magic card and what call raet from ksa to bangladesh
April 15th, 2010 at
i use pc to phon
May 1st, 2010 at
Dear Mam,
I am now having a unique problem with the magic jack as my computer recognizes it as floppy disk or CD drive and shows another extra drive.
If I connect the magic jack while booting the whole computer freezes.
I would be really grateful if you could solve my problem.
Sincerely Yours
Dinesh Prasad Panth
May 13th, 2010 at
i cant use my magic jack. the problem says magic jack cannot access the internet? pls help.
June 8th, 2010 at
I HAVE MAGIC JACK IT’S WORKING FINE BEFORE BUT NOW NOT HOW CAN I FIX THE PROBLUM.
June 21st, 2010 at
My MJ works fine at home. If I leave the country and I need to call to the USA does the MJ will work if I call to the USA?
August 7th, 2010 at
my majic jack phone number is 0016463506208 is not working if i connect to the computer message coming “waning you must plug majic jack in to USB” please help thz prablem
what can i want do?
August 30th, 2010 at
i istaled magig jack phone and i registered but myphone is not working what is the problme
August 30th, 2010 at
i don’t know why, i just followed your procedures but nothing happened, it totally didn’t work :/
September 2nd, 2010 at
The magic jack is in the blue; I get a dail tone; I make a call & it make a soft like the call is going through; but it doesn’t ring or go through; pluse I do not have a phone number; yes I need help on this end; four live persons tried to help me yesterday; and still no results. Please help me.
September 2nd, 2010 at
Yes it makes a sound not(soft)like it is going through; but doesn’t ring or go through.
September 6th, 2010 at
I just plugged everything in and the software was installing, but then a screen popped up, telling me to renew my subscription…I typed in my e-mail address and password, click next, and nothing happens..
September 10th, 2010 at
I can’t get my magicjack to connect
September 12th, 2010 at
magic jack installer
September 12th, 2010 at
can work magicjack only with pc ..because My magic jack write ..Magicjack cannot acess the ineternet ..where is the problem ??
Plz Admin tell me
September 17th, 2010 at
I NEED TO UP DATE MY MAGIC JACK BECAUSE AFTER CONNECTED AND STARTED TO MAKE DOUNLOAD IT GIVES A NOTIFICATION “CAN NOT BE INSTALLED”
September 20th, 2010 at
where do i find my number
October 14th, 2010 at
hey what will i do? after i try to install my magic jack theres a message that appears “magicjack upgrade component set up:the installer detected another running instance of itself and is waiting for it to complete. please take a look at it, it may require your attention.” what will i do.. thankyou
October 15th, 2010 at
plugged in magicjack and blue light is on and have dial tone but calls wont go through.how do i register?
October 22nd, 2010 at
It does not work
November 1st, 2010 at
I am in Thailand. Can I make this work here for local and long distance calls.
November 8th, 2010 at
I tried to install my magic jack but fail many times. Though Im using window 7, the magic jack will not install.
November 26th, 2010 at
Magic Jack use to be great but now you cant call all numbers anymore. Some internet providers block access and you can only call certain areas…..Charter Cable in SC blocks it so dont expect to call anywhere in that area anymore.
November 26th, 2010 at
i have just bought my magicjack, when ever i try to install it on my system am always ask of username and password, pls i do i get the username and password
December 2nd, 2010 at
i tried to install my magicjack and i get a sign that says instalation failed
December 7th, 2010 at
Can i use Majic Jack on a fax machine? If so, how do I hook up? I have one hard line coming into house.
Thank you
Foster p.
December 16th, 2010 at
may magic jack wel not recieve calls and not well not connect to the internet…what will i do?
December 18th, 2010 at
Tried to install this on a brand new computer. Will not work, even with powered USB. Garbage, returning it tomorrow. Waste of my money for sure.
December 24th, 2010 at
I recently received a magicjack usb port form my friend. He used it for like maybe 4 months then gave it to me … I plugged it straight into my computer and got the magic jack icon and then nothing. So how do I install the magic jack if it dont automatically install itself? Also, can I use my own phone for the magic jack?
January 7th, 2011 at
how do you clear the phone list when it gets full. when there are numerous numbers and you want to cancel them?
January 25th, 2011 at
my computer crashed and the magic jack did not close properly. Now it won’t work. Says it can detect another version of itself running. is there a fix for this?
February 1st, 2011 at
I acidentaly unplug my magig jack and now it doesent work what should i do
February 6th, 2011 at
what will i do? after i try to install my magic jack theres a message that appears “magicjack upgrade component set up:the installer detected another running instance of itself and is waiting for it to complete. please take a look at it, it may require your attention.” what will i do.. thankyou
jim Says:
February 19th, 2011 at
does magic jack work in europe?
February 27th, 2011 at
Please clarify how the telephone shall be in loop once the telephone jack is already connected to magic jack. You please must give the network connection outline.
Regards.
March 13th, 2011 at
magic jack is not working can you tell me installation problem
March 19th, 2011 at
Is there a number that i can call to talk with some one a human and not a recording, computer and so on. you want me to buy your product but i have some simple questions and i just can not find a number. Please remember the only reason you have a job is because of your customers, with out us you will be in the unemployment line like many others
March 21st, 2011 at
i have amagicjack i had to get a other pc and now iwant oto down load it on this one all i want to put it on this one;
March 28th, 2011 at
Just got the Magicjack and I get dial tone and sometimes nothing I asked for home phone Number and got some long # What am I doing wrong it pluged in and worked for all of five minutes.Please let me know thankyou
April 2nd, 2011 at
reintal my magic jack
April 17th, 2011 at
my mom bough a magicjak and gave it to me but is asking me for a credit card number and to pay a plan a year or 5 years why if it was new when she gave it to me…
April 25th, 2011 at
I am dialing all the numbers I know in IUS using 001 and none of the calls get picked up…
WHAT COULD BE HAPPENING OTHER THAN “THEY ARE NOT AVAILABLE”. i AM EVEN CALLING MY CELLPHONE NUMBER IN THE STATES WHICH SHOULD GO DIRECTLY TO THE VOICEMAIL UT IT RINGS FOR EVER…
May 18th, 2011 at
Hi I’m trying to get MagicJack to work on my new laptop(already had it up n running on my previous one). It detects Magicjack when i plug it in, but keeps asking me to format my G: drive to continue. My system warns me if i format the drive i will lose all data! Please help!
May 18th, 2011 at
i paid 39.95 for my magic jack which included the 1st years bill. i can not get it to install. i have plugged it into the usb port and it pops up warning plug into a usb port. i have tried every one on my computer. what i’m suppose to do?
May 19th, 2011 at
I can!t get magicjack to installed it will not tack off what going on my internet works just fine what can I do I like magicjack been about 5years now I need help window xp home, norton ,
June 21st, 2011 at
I bought my Magic Jack from Amazon used. I installed it but I assume it is registered to the former user. How can I create my own account???
Thank you
July 19th, 2011 at
i cannot install the magicjack on my computer what i will do
July 28th, 2011 at
I just purchased a new magicJack device but I lost all my contacts in the MJ contacts box. Also I do not have the emergency number 911. please help to install the new device properly or register properly. Thanks.
July 30th, 2011 at
I am not knowledgable concerning electronics. I can mess any project just by looking at it. I have discontinued Vonage. I will use the same tele. number 909-748-1976. I would also like to be hooked up to my computer as well as phone.
Thanks
Ron
July 30th, 2011 at
where do i put in my number at
August 11th, 2011 at
I am tyrying to install MJ on another computer. Laptop crashed and and trying to install on desktop. MJ phone
number is: 760-666-1442. Acct # is: 0A921050206CF85.
Need help ASAP.
Jim
August 14th, 2011 at
Majic jack will not receive calls when calls are placed the other party do not hear been through with the help line for over 6 hours with different, changed all sort of settings still is not working
August 23rd, 2011 at
i did what you said on ur instructions but it did nothing.i cant install my magic jack.what should i do?
August 27th, 2011 at
I am residing in Korea and want to purchase a magic jack to call the states. In order to have my device have a US Phone number does it have to be set up in the states before I have it sent to me? Will that number be bound to the Magic Jack or the computer that set it up?
August 28th, 2011 at
i install my magickjack and try to call but why i cant hear anything and i didnt receive messege that says i will register…so please tell me how to register
September 27th, 2011 at
thank for jelping me
October 5th, 2011 at
how to download magicjack???
October 5th, 2011 at
We had a Magic Jack that we bought and we were using it to contact our family and friends. Our phone number was 587 333 5194. On Aug.18th it was stolen.I have another Magic Jack that I’m trying to use. Can I use my same phone number and pass word? I’m having trouble trying to get it to work. Will you please let me know how to install it here? Please let me know.
Thank you.
Edwin Lawlor
October 6th, 2011 at
Do I need a credit card to set my magic jack up? Can I use paypal or anything else for billing besides credit card?
October 7th, 2011 at
mi magicjack esta bloquiado no sale nada en mi pantalla
October 7th, 2011 at
how can i keep my current house phonewith my new magic jack?
October 14th, 2011 at
i can not get into my magic jack, what should i do, it is blocked
October 14th, 2011 at
Hi, I am interested in MagicJack …. but I am concerned as to whether it will work with wireless internet .. I have a USB adapter. Thanks !
October 14th, 2011 at
the wrong telephone number has been attached to my majic jack phone. how can i get the wrong number replaced with the correct number? PLEASE HELP. DESPARATE IN OHIO.
October 26th, 2011 at
It was promoted that Majic Jack would alllow you to use your same phone number or get a new one. How do I go about setting the MJ up so that I can use my present phone number? I am a bit confused about the numbers being offered for the area code and location that I am trying to set up. Is there more to the settings that I might be missing? I would appreciate your reply as soon as you can, thank you….!
October 28th, 2011 at
My magic jack is not working propertly. When I call or someone calls me I can not hear them. They can hear me fine. It only works one way. How can I fix it? I have tried several suggestion and so far no success. Help
October 29th, 2011 at
my majicjack is giveing me some problems when u dial a number the screen getd white that the mj screen can u please help me
October 29th, 2011 at
my majicjack is giveing me some problems when u dial a number the screen get white that the mj screen can u please help me
October 29th, 2011 at
i already installed my magic jack when someone call me i cant hear them, but i can hear clearly their voice.please help me to this problem. thank you..
October 30th, 2011 at
I have magijack since may, 2008 but since last year i start have a lot of problem with the web side month by month without phone going or cming call. 215-559-5853 start with better service but now is bad.
October 30th, 2011 at
Hi, im living in Australia and been told about the Magicjack that can make call around the world and free. Im really interesting but can somebody please tell me more about it, also i only have internet and cell phone, no home phone. Does it work ?
Thank you
October 31st, 2011 at
thank u
November 9th, 2011 at
can I keep my home phone number with this /
November 9th, 2011 at
i cannot connect and call my sister with this no. 509 248 2816 i need help thanks
November 17th, 2011 at
I now have Magic Jack Plus. When I plug it into my computer it make the recognise dong sound, but nothing comes on my screen.
November 22nd, 2011 at
1. calls using magic jack runs through internet, so definitely, anyone using magic jack needs internet connection. You need to always turn on your PC and make sure it has a net connection for the Magic jack to work.
2. If MJ (magic jack) says no internet connection, it only means to say that your PC can’t connect to the internet, so better reboot and make sure your PC was able to have its IP.
3. For those who wants to have multiple phones connected to the MJ: you can use multiple handset wireless phones. the main phone unit is connected to the MJ and just place the other wireless handsets to wherever you want to put it. Just make sure that the wireless units are within the parameter covered by the main handset (see user manual of the phone for this info). If using wired phones, you can buy this splitter (where you connect your RJ11 from MJ to a handset). But you will need several RJ11 wired from where you place your wired phone to where your MJ is installed. See link for the multiple phone splitter i am referring.
http://www.wholesaletip.com/index.php?route=product/product&product_id=15151
4.There are times that MJ might get down, its all because of interrupted net connection, so just have a routine everyday to see if your phones have dial tone. If none, try rebooting your pc and either wait for your MJ to boot or your manually boot it by double clicking its icon on your desktop.
5. To make international call or call all over the world, it still depends if your account upon purchasing it has this all over the country call.
6.I am using MJ with inclusion of a thin client. The thin client was pre-installed with the MJ software when we purchased it. My thin client got corrupted and i need to re-install windows 7 OS. Definitely, the MJ software will be erased. I will still need to verify if the MJ has a capability of auto installation or if i would still need to manually install MJ. I don’t have MJ software. I’m on the process of doing it and hope to give again infos on this thread. Goodluck guys!
December 25th, 2011 at
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December 25th, 2011 at
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December 25th, 2011 at
i need free calls and
December 27th, 2011 at
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December 31st, 2011 at
how can I add this majic jack to my account and change this number to 514 685 0339?
Joe
January 6th, 2012 at
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January 6th, 2012 at
i have been trying to my newly bought majicjack following the instructions given by the manufacturers. but that seem not to be possible because a dialog box keep popping up with the header : c:\Document~1\Lydia~1\mjusbsp\ar0000\upgrade.exe
January 7th, 2012 at
I purchased a majic jack plus from Walmart for 69.95 includes first year of service free,29.95 thier after,I can register and keep my same phone number, now because I did not order it on line ,I can not get instructions on how to register my majic jack and keep my same number, no phone no. just web sites that want to charge to give me the info ,who do I call to reister my majic jack???????
January 8th, 2012 at
I installed my MJ phone here in Philippines. I tried calling my family in US and it came out ok. But when I filled-up this thing ( Log in) and fill up the username & password and completed this registration, I COULD NOT make a call anymore.
Please help me what to do…
January 8th, 2012 at
I remember, after I completed the registration, the telephone number appears on the top of the menu abd I presume that this is our MJ tel.#. Please help, Im so confused.
January 8th, 2012 at
I have downloaded my new magic jack Plus, but I am not getting a dial town on my phone.
January 9th, 2012 at
My magic jack has stopped working what should i do?
January 9th, 2012 at
ive plug my magicjack into my computer FOUR times and the registrstion screen DOES NOT APPEAR. YOUR advice is requested before returning
January 9th, 2012 at
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January 12th, 2012 at
nice i can call my relatives in US
January 12th, 2012 at
i like it
January 12th, 2012 at
Can I use the magic jack with the Ipad? I use skype to call Costa Rica to a mobile phone but is very expensive. Need to find a different way to make phone calls.
January 16th, 2012 at
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January 22nd, 2012 at
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January 23rd, 2012 at
I have installed magic jack plus on my laptop. It works fine with it connected to my modem. I also have “open magic jack icon” on my screen. As I use my magic jack plus through my modem, I do not need to connect it to the USB port on laptop. When I click on “open magic jack icon” on the screen, the soft phone screen comes up, but it is overlaid with another screen called “2009 product of the year”. I can not remove this screen in order to work with my soft phone screen. If I remove this screen, the soft phone screen also goes away. Can I not work with my soft phone screen (to look at voicemail log and to create my contact list. Not to call other phones) without connecting magic jack plus to the USB port on the laptop ? I will appreciate your help. Thanks.
January 23rd, 2012 at
I don’t know the phone number for current carrier.
January 25th, 2012 at
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January 26th, 2012 at
a friend gave me a magic jack that he used for a short while. I need to know how to reregister the magic jack. he does not remember how he registered his.
January 26th, 2012 at
wont work
February 4th, 2012 at
I instal the magicjack is workin ok but is not reciving callsand how can I make a nuw number?
February 6th, 2012 at
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February 10th, 2012 at
I live outside the US and have been trying to use the magic jack but is not getting to connectbit. Do I have to register with a US phone number? this is not straight forward at all….please I need answers!!!
February 11th, 2012 at
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March 16th, 2012 at
how many hours to install the magicjack before i can use it??
March 16th, 2012 at
there are 4 file in the majic jack what should i open?, the application autorun w/ 669kb or the auto run w/ 28 kb?…
i need ur help..thnk u
March 17th, 2012 at
Whats with this gadget anyway Hooked up , get computer dianostic problems. Says wait wait for what? I dont want my electronic stuff messed up to cost me money to straighten out.
March 20th, 2012 at
I have original magicjack. Worked beautfully for the first 3 years. And then I got the upgrade. I have Windows 7. I right clicked the desktop shortcut and clicked the ‘restore to previous versions’., Then click the ‘general tab’, it’s the one that will say ‘locate the target file’. Click ‘locate’, you will then see all the files in the Magic jack file. You want to look for the ‘ccloader file’. Right-click the ccloader file and delete it.
If you are having sound quality issues. I saved my splitters from SBC/DSL. If you have one use it as you would a normal splitter for 2 phone lines. Also Windows 7 has a ‘noise reduction’ feature. Locate ‘sound’ in control panels and it will reduce all static and p.c. background noise while using the Magic Jack phone.
Apparently, the new magic jack upgrade isn’t compatible with the original Magic Jack software and it screws up your phone. Windows 7 lets you remove the Magic Jack software so you can work with a clean start when re-installing your phone.
Drop me an email if this has helps anyone. I’m embarrassed to admit how long I was with a phone that would be running half ass one some days and not at all on others. I would get a dial tone and dial a number and the dial tone would still be uninterrupted and the call wouldn’t go through. I would be able to dial out, but not be able to answer the incoming calls.
OH, YOU MUST HAVE A DECT 6 PHONE. I RECOMMEND THE PANASONIC THAT RADIO SHACK HAS. IT HAS BUILT IN CALL WAITING, CALL BLOCK, 3 WAY CALLING AND LITHIUM BATTERIES THAT LAST LONGER.
March 28th, 2012 at
I have got a magic jack and it was given to me. How do i hook it up i can’t seem to find anyone to help me with this problem the problem is that it is still under her e-mail and i want to change it to mine how do i do that.
March 28th, 2012 at
I want to install software for magic jack
March 28th, 2012 at
how do i do that?
March 28th, 2012 at
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March 28th, 2012 at
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April 3rd, 2012 at
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April 4th, 2012 at
After installing antivirous MJ icon does not appear on desk top nor it gets connected .It does get connected on Laptop.Could you pl.guide me what I have to do for P.C.use.Thanks.
April 10th, 2012 at
Say is there a way on how to reset my password or email why becuse it keeps telling me that my divice is not on that account can you tell me how to reset my magicjack?tks.
April 14th, 2012 at
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April 16th, 2012 at
I all reday have magickjack account how cold I instaled it to new computer
April 19th, 2012 at
phoe rception is very bad cannot understand caller phone is bracking up
May 1st, 2012 at
Hi, I am looking for guest writers for VoIP Trends. If you would like to give it a go get in touch by our email or by our contact form.