Magic Jack | Magic Jack Customer Service Numbers

Magic Jack Customer Service Numbers

Does magicJack have any customer service phone numbers?  In a word - No.  As explained by Dan Borislow (the inventor of the magicJack) in his comments responding to an article on TelephonyOnline, the online chat customer service will know instantly if you have High-Speed internet and if your computer is working.  This takes two questions away right off the bat so that the customer service person can get down to the business of solving your problem. Problems with your internet service and/or your computer are not magicJack’s problems!  If you have a question or problem with your magicJack service not working properly, the chat can help you. 

Before contacting customer service chat, look through the magicJack Knowledge Base/FAQ pages. Most of the time, you’ll be able to find the solution to your problem there.  If not, then go the their customer service page for help.

If you want to return your Magic Jack, you must have an RMA number and include your proof of purchase and the MJ in its original packaging.  Don’t just pop it in an envelope and send it back to magicJack, it will be returned to you.  To fill out the form to request an RMA number, click here.

Take a few minutes to read through the Magic Jack official web site, you’ll have a much better experience with your MJ.  Go there and read through it now if you have any questions about how it works or if you have any problems…you should find it there fairly quickly if you take the time to look.

More and more companies are going to online customer service…the Magic Jack Internet Phone is certainly not alone in this. How many companies have you called on the phone and been satisfied with their customer service?  They are few and far between, aren’t they?

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Comments

35 Responses to “Magic Jack Customer Service Numbers”

  1. Max Dalrymple on August 2nd, 2008 8:52 pm

    Have magic jack but have been unable to make calls to the same area code that I have. I have gone to Magic Jacks web site for answers but have been unable to find out a reason. I went to their chat site and conversed with a number of so called customer service reps and they were unable to help me . One time the rep said he or she would refer me to their tech support people. After we tryed a number of so called fixes , they said they were doing some work on their end and to try it again later. I waited for a day and tryed it again and still no fix . basically , if you have a problem that they cannot fix , it sounds like they give you the run around until they just say something to get you to leave. My wife said I should have sent them back in the 30 thirty day trial period, but I didn’t so I guess I’m SOL

  2. Lucner Marc on August 5th, 2008 2:22 am

    It’s hard to believe a compagny that offer telefone service does not have a telefone line to answer customer’s questions.

  3. Mary on August 7th, 2008 9:23 pm

    You’ll never get your refund if you return it. they don’t tell you that you have to keep the computer on 24-7 to receive calls. They apparently don’t keep records of returns, either. I have been trying for three months to get my money refunded after returning it within two weeks, and get lots of runarounds and non-English questions, and lots of lies, but no refund. It’s a total sham, and I am reporting them to the Attorney General in my state. I hope everyone who is treated as I was does the same thing. Let’s run this creep out of business!!!

  4. admin on August 8th, 2008 2:25 pm

    Mary,

    Did you fill out the RMA form for your return? magicJack will not refund your money without that unfortunately.

  5. michael on August 13th, 2008 5:43 am

    I have been trying to find out how to cancel my order for the majic jack and their is no way of contacting them to do so. After reading all the bad inquires about majic jack I most certainly changed my mind but I think I screwed myself for ordering it, this company most certainly sounds like a bunch of con artist to rip off the public, they need to be shut down and now before they get to rich off us. So who ever has been done wrong by this company if you can call them that report them to the BBBand the attorney general office and file complaints against this company Majic Jack.

  6. admin on August 13th, 2008 1:30 pm

    @michael,

    Have you talked with a customer service representative through their online chat? Try that, you can also just return the magicjack (don’t open it) and then dispute the transaction through your credit card company or bank.

  7. meena joshi on August 15th, 2008 12:25 am

    hi there the dial tone doesn’t go away so i can not call anywhere, what to do?

  8. admin on August 15th, 2008 1:05 pm

    Try unplugging the magic jack device, reboot your computer then plug it in again and see if that helps. If not, contact customer service at magicjack.com

    Hope this helps!

  9. jean alix on August 19th, 2008 3:04 pm

    i get a problem with the activate, pls can you help me that i will be very happy thanks

  10. admin on August 19th, 2008 4:12 pm

    @jean,

    What kind of problem are you having exactly?

  11. Jessica on August 21st, 2008 12:00 am

    I have been very happy with my magicjack… until I looked at my credit card. I have been charged TWICE for the magic jack (around $50 the first time and $46 recently) as well as other small charges of $3.95. I don’t know how to get this to stop! There is no one to contact and the “live help” on their website just keeps you going back to the same screen and you can never talk to anyone. What do I do?

  12. admin on August 21st, 2008 2:03 pm

    Jessica, definitely dispute the charges with your credit card company!

  13. CC Hamilton on August 21st, 2008 9:33 pm

    I want to return the magic jack and I can’t find the original packaging. Most companies don’t require you to return it in the original packaging which you state you do. Does this mean I’m stuck with something I am not using and have to pay for it anyway plus be charged year after year? If this isn’t resolved I will not only dispute it again but report this company as I see so many others have to the BBB and atorney generals office.

  14. CC Hamilton on August 21st, 2008 9:42 pm

    I forgot to mention that I don’t know the address to send back this so called magic jack because I can’t find the original packaging. Could anyone provide that information for me?

  15. admin on August 22nd, 2008 12:37 pm

    Magic Jack requires you to fill out an RMA form to return the device. This should also have their address on to return it.

  16. Diane Davis on August 30th, 2008 9:06 pm

    I have not recevce the magic Jack. It been about 2 month since order.
    Diane Davis

  17. admin on August 31st, 2008 1:57 pm

    Diane,

    Contact the customer service at the official magic jack website about your order: http://magicjack.com

  18. johnanna smith on September 4th, 2008 2:51 am

    I think majic jack is a rip off. I didn’t know I had to keep my computer running to get calls. All I get is static on my phone when I use it, and my charge card has been charged twice.I am going to report them because obviously this is a problem, I am not the only one that got overcharged.

  19. admin on September 4th, 2008 2:18 pm

    Johnanna,

    Definitely dispute the charges with your credit card company!

  20. Linda Hutchinson on September 8th, 2008 11:55 am

    Magic Jack has not EVER worked right and I called their company and they did not know what the problem was. Problem is IT DOES NOT WORK, your phone won’t ring, you will try to dial out and as soon as your number has been dialed you get another dial tone, over and over.
    Finally, one day it gave a message, Please connect to the internet… Ha hahaha, I am connected dummy. It has never worked since.
    I am filing a BBB complaint. They score and F already . Hope there is a class action lawsuit coming !!!

  21. admin on September 8th, 2008 2:54 pm

    Linda hopefully you are still within your trial period and can get an RMA from Magic Jack and get your money back. If not, try disputing the charge with your credit card company.

  22. sam on September 9th, 2008 2:56 pm

    how long does it take to activate the magic jack? I try to make a phone call but its all snowy not clear what is wrong?

  23. Rick H on September 12th, 2008 2:27 pm

    I purchased my Magic Jack and have been using it for the past two weeks, and it works great. Some of the comments I read about not having the package is not Magic Jacks problem, as they make it very clear to keep the package and that they will not accept returns without it. I think others are trying to use this product without Broadband internet service and that is their problem, as Magic Jack specificaly states you must have broad band for it to work. Yes, you must keep your computer on to receive calls, as this is a phone service over the internet, so it only makes sense that your service has to be on in order to receive or send calls.

    I love my Magic Jack and it allowed me to cut my cell phone time in half and I also cut my land line to basic service which also saves me money.

    Good luck to the rest of you!

    Rick

  24. Anton Lee on September 16th, 2008 12:10 pm

    I’d been using Magic Jack for 3 weeks and suddenly I cannot use it anymore.

    There’s a message… “Connect to internet…..” But I am connected to internet, and the computer settings hasn’t changed at all.

  25. admin on September 16th, 2008 1:57 pm

    Anton, try disconnecting the magic jack device, rebooting your computer and/or using an ac powered usb hub to plub it into.

  26. Angel on September 21st, 2008 5:33 pm

    I cant get the magic jack to connect i get a dial tone but it dont connect

  27. John Flowers on September 25th, 2008 1:47 am

    Majic jack is advertised as a reliable phone service which can replace your land line. Problem is Majic Jack does not always work. Calls are made to your phone and it is not working. You answer and can’t hear them or they can’t hear you. You can’t retrieve messages. Now, all of these things are fixable. Problem is you miss the call. They have to call back. You have to restart MJ. You have to update MJ. You have to restart your computer. Get the picture? Majic Jack is a joke. It will not replace digital or land land because we wish an “always” ready to answer phone service with the ability to make an emergency call to 911 immediatly, not after chatting with someone in India, doing an upgrade, a restart , and then trying again, all the while your house may be burning, medical help is needed, immediately, at the moment, instantly, always.
    I hope the FCC steps in and stops this scam, soon.

  28. tirtha on September 25th, 2008 5:28 pm

    hi form today my magic jack not working and it show me mess in red fonts that “warning” u must plug magic jack in usb . and even light also not blink form magicjack device. pls solve my probl as soon as possible my magic jack no is 302 724 9035 and i could not get magic jack live help.

  29. Sarah on October 7th, 2008 4:08 pm

    hi ,i have a magic jack but i havent used it yet// i installed it and i got a number and everything then i verified my e-mail address but still i cannot make calls… first of all they tell me that i need to activate my account to use magicjack secondly in the box in the middle they say please connect to the internet and double cllick here while i m already connected. so what exactly is the problem ? hope u can help

  30. D Burton on October 10th, 2008 6:40 pm

    After getting my firewalls set up correctly (you need ports 5060 & 5070 opened) it works great. Good sound quality, even my fax machine works, though that’s not guaranteed.

    All the issues I see here are addressed in the Magic Jack web page FAQ section. I had fairly good luck with their web page support chat on an ordering change issue.

    As far as I can see they are not a rip-off or scam, though I guess it’s to be expected some people will have trouble. I can now call my son in Poland with a local number, and he can call my home phone even when my computer is off. Can’t beat that for $20 a year.

    I also use this for my small office phone so I don’t have to be on the cell all the time.

  31. sandy on October 29th, 2008 3:55 am

    I have have had Magic Jack since April 08..My problem NOW is I can only get incoming calls..When I try to call out it gives me a recording that my A/C has too many calls & to call another ph# for update but my call will drop every time..I called from another ph & its just a recoring saying their voice mail is full..Its been a week now..I can’t find a ph# to call anyone & forget LIVE CHAT..it just refers me to the written questions..And it won’t let me change A/C’s on my ph..To others get rid of Yahoo Music JukeBox coz it messes up Magic Jack..

  32. Mona Shahwan El-Tahan on November 10th, 2008 9:39 pm

    I ordered two MagicJacks & I paid $106.85US, but I received only one!!

    This was shipped from Canada
    SO#: DT01202206

    I tried to call 1-877-901-5225 & ext. 1, but was no answer & no room to record any messages!

    Please try to send me the second one ASAP, because I bought it as gift for my son’s Birthday which on Nov.17!

    Also, can I use my magicJack during my trip to the following countries?
    London, UK
    Dubai, UAE
    Cairo, Egypt

    Thank you for your cooperation and assistance.

    Yours truly,
    Mona
    ———————————————
    (address and phone numbers removed for security purposes)

  33. admin on November 11th, 2008 2:08 pm

    @Mona,

    This site is not affiliated with Magic Jack in any way, it is a review of their service. For the problems you are having, you should contact their customer service at the Magic Jack website here:

    http://www.magicjack.com

    Here is the direct link to their customer care page:

    http://www.magicjack.com/1/customercare.asp

    Best of luck in resolving your problem with them!

  34. Mike on November 15th, 2008 10:19 am

    I can make calls just fine on my magic jack. I purchased it from Best buy so no one has my credit card number. The only problem I have had is that I cant recieve calls.

  35. rave on November 18th, 2008 4:10 pm

    I just recieved magicjack and cannot register it. It says if you are connected to the internet our registration server is down, so I went to tech chat and they had me run a bunch of applications none worked, and still this morning im getting same thing, but when I pick up my phone I here a dial tone, but cant make calls or get a number until I can figure out why It wont let me register.

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