Customer Service Numbers
Does magicJack have any customer service phone numbers? In a word - No. As explained by Dan Borislow (the inventor of the magicJack) in his comments responding to an article on TelephonyOnline, the online chat customer service will know instantly if you have High-Speed internet and if your computer is working. This takes two questions away right off the bat so that the customer service person can get down to the business of solving your problem. Problems with your internet service and/or your computer are not magicJack’s problems! If you have a question or problem with your magicJack service not working properly, the chat can help you.
Before contacting customer service chat, look through the magicJack Knowledge Base/FAQ pages. Most of the time, you’ll be able to find the solution to your problem there. If not, then go the their customer service page for help.
If you want to return your Magic Jack, you must have an RMA number and include your proof of purchase and the MJ in its original packaging. Don’t just pop it in an envelope and send it back to magicJack, it will be returned to you. To fill out the form to request an RMA number, click here.
Take a few minutes to read through the Magic Jack official web site, you’ll have a much better experience with your MJ. Go there and read through it now if you have any questions about how it works or if you have any problems…you should find it there fairly quickly if you take the time to look.
More and more companies are going to online customer service…the Magic Jack is certainly not alone in this. How many companies have you called on the phone and been satisfied with their customer service? They are few and far between, aren’t they?
Filed Under Magic JacK, Magic Jack Phone Number |
Tagged With Customer Service, FAQ Pages, Magic Jack, Telephony, Voip, Voip Services, Voip-News
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Have magic jack but have been unable to make calls to the same area code that I have. I have gone to Magic Jacks web site for answers but have been unable to find out a reason. I went to their chat site and conversed with a number of so called customer service reps and they were unable to help me . One time the rep said he or she would refer me to their tech support people. After we tryed a number of so called fixes , they said they were doing some work on their end and to try it again later. I waited for a day and tryed it again and still no fix . basically , if you have a problem that they cannot fix , it sounds like they give you the run around until they just say something to get you to leave. My wife said I should have sent them back in the 30 thirty day trial period, but I didn’t so I guess I’m SOL
It’s hard to believe a compagny that offer telefone service does not have a telefone line to answer customer’s questions.
You’ll never get your refund if you return it. they don’t tell you that you have to keep the computer on 24-7 to receive calls. They apparently don’t keep records of returns, either. I have been trying for three months to get my money refunded after returning it within two weeks, and get lots of runarounds and non-English questions, and lots of lies, but no refund. It’s a total sham, and I am reporting them to the Attorney General in my state. I hope everyone who is treated as I was does the same thing. Let’s run this creep out of business!!!
Mary,
Did you fill out the RMA form for your return? magicJack will not refund your money without that unfortunately.
I have been trying to find out how to cancel my order for the majic jack and their is no way of contacting them to do so. After reading all the bad inquires about majic jack I most certainly changed my mind but I think I screwed myself for ordering it, this company most certainly sounds like a bunch of con artist to rip off the public, they need to be shut down and now before they get to rich off us. So who ever has been done wrong by this company if you can call them that report them to the BBBand the attorney general office and file complaints against this company Majic Jack.
@michael,
Have you talked with a customer service representative through their online chat? Try that, you can also just return the magicjack (don’t open it) and then dispute the transaction through your credit card company or bank.
hi there the dial tone doesn’t go away so i can not call anywhere, what to do?
Try unplugging the magic jack device, reboot your computer then plug it in again and see if that helps. If not, contact customer service at magicjack.com
Hope this helps!
i get a problem with the activate, pls can you help me that i will be very happy thanks
@jean,
What kind of problem are you having exactly?
I have been very happy with my magicjack… until I looked at my credit card. I have been charged TWICE for the magic jack (around $50 the first time and $46 recently) as well as other small charges of $3.95. I don’t know how to get this to stop! There is no one to contact and the “live help” on their website just keeps you going back to the same screen and you can never talk to anyone. What do I do?
Jessica, definitely dispute the charges with your credit card company!
I want to return the magic jack and I can’t find the original packaging. Most companies don’t require you to return it in the original packaging which you state you do. Does this mean I’m stuck with something I am not using and have to pay for it anyway plus be charged year after year? If this isn’t resolved I will not only dispute it again but report this company as I see so many others have to the BBB and atorney generals office.
I forgot to mention that I don’t know the address to send back this so called magic jack because I can’t find the original packaging. Could anyone provide that information for me?
Magic Jack requires you to fill out an RMA form to return the device. This should also have their address on to return it.
I have not recevce the magic Jack. It been about 2 month since order.
Diane Davis
Diane,
Contact the customer service at the official magic jack website about your order: http://magicjack.com
I think majic jack is a rip off. I didn’t know I had to keep my computer running to get calls. All I get is static on my phone when I use it, and my charge card has been charged twice.I am going to report them because obviously this is a problem, I am not the only one that got overcharged.
Johnanna,
Definitely dispute the charges with your credit card company!
Magic Jack has not EVER worked right and I called their company and they did not know what the problem was. Problem is IT DOES NOT WORK, your phone won’t ring, you will try to dial out and as soon as your number has been dialed you get another dial tone, over and over.
Finally, one day it gave a message, Please connect to the internet… Ha hahaha, I am connected dummy. It has never worked since.
I am filing a BBB complaint. They score and F already . Hope there is a class action lawsuit coming !!!
Linda hopefully you are still within your trial period and can get an RMA from Magic Jack and get your money back. If not, try disputing the charge with your credit card company.
how long does it take to activate the magic jack? I try to make a phone call but its all snowy not clear what is wrong?
I purchased my Magic Jack and have been using it for the past two weeks, and it works great. Some of the comments I read about not having the package is not Magic Jacks problem, as they make it very clear to keep the package and that they will not accept returns without it. I think others are trying to use this product without Broadband internet service and that is their problem, as Magic Jack specificaly states you must have broad band for it to work. Yes, you must keep your computer on to receive calls, as this is a phone service over the internet, so it only makes sense that your service has to be on in order to receive or send calls.
I love my Magic Jack and it allowed me to cut my cell phone time in half and I also cut my land line to basic service which also saves me money.
Good luck to the rest of you!
Rick
I’d been using Magic Jack for 3 weeks and suddenly I cannot use it anymore.
There’s a message… “Connect to internet…..” But I am connected to internet, and the computer settings hasn’t changed at all.
Anton, try disconnecting the magic jack device, rebooting your computer and/or using an ac powered usb hub to plub it into.
I cant get the magic jack to connect i get a dial tone but it dont connect
Majic jack is advertised as a reliable phone service which can replace your land line. Problem is Majic Jack does not always work. Calls are made to your phone and it is not working. You answer and can’t hear them or they can’t hear you. You can’t retrieve messages. Now, all of these things are fixable. Problem is you miss the call. They have to call back. You have to restart MJ. You have to update MJ. You have to restart your computer. Get the picture? Majic Jack is a joke. It will not replace digital or land land because we wish an “always” ready to answer phone service with the ability to make an emergency call to 911 immediatly, not after chatting with someone in India, doing an upgrade, a restart , and then trying again, all the while your house may be burning, medical help is needed, immediately, at the moment, instantly, always.
I hope the FCC steps in and stops this scam, soon.
hi form today my magic jack not working and it show me mess in red fonts that “warning” u must plug magic jack in usb . and even light also not blink form magicjack device. pls solve my probl as soon as possible my magic jack no is 302 724 9035 and i could not get magic jack live help.
hi ,i have a magic jack but i havent used it yet// i installed it and i got a number and everything then i verified my e-mail address but still i cannot make calls… first of all they tell me that i need to activate my account to use magicjack secondly in the box in the middle they say please connect to the internet and double cllick here while i m already connected. so what exactly is the problem ? hope u can help
After getting my firewalls set up correctly (you need ports 5060 & 5070 opened) it works great. Good sound quality, even my fax machine works, though that’s not guaranteed.
All the issues I see here are addressed in the Magic Jack web page FAQ section. I had fairly good luck with their web page support chat on an ordering change issue.
As far as I can see they are not a rip-off or scam, though I guess it’s to be expected some people will have trouble. I can now call my son in Poland with a local number, and he can call my home phone even when my computer is off. Can’t beat that for $20 a year.
I also use this for my small office phone so I don’t have to be on the cell all the time.
I have have had Magic Jack since April 08..My problem NOW is I can only get incoming calls..When I try to call out it gives me a recording that my A/C has too many calls & to call another ph# for update but my call will drop every time..I called from another ph & its just a recoring saying their voice mail is full..Its been a week now..I can’t find a ph# to call anyone & forget LIVE CHAT..it just refers me to the written questions..And it won’t let me change A/C’s on my ph..To others get rid of Yahoo Music JukeBox coz it messes up Magic Jack..
I ordered two MagicJacks & I paid $106.85US, but I received only one!!
This was shipped from Canada
SO#: DT01202206
I tried to call 1-877-901-5225 & ext. 1, but was no answer & no room to record any messages!
Please try to send me the second one ASAP, because I bought it as gift for my son’s Birthday which on Nov.17!
Also, can I use my magicJack during my trip to the following countries?
London, UK
Dubai, UAE
Cairo, Egypt
Thank you for your cooperation and assistance.
Yours truly,
Mona
———————————————
(address and phone numbers removed for security purposes)
@Mona,
This site is not affiliated with Magic Jack in any way, it is a review of their service. For the problems you are having, you should contact their customer service at the Magic Jack website here:
http://www.magicjack.com
Here is the direct link to their customer care page:
http://www.magicjack.com/1/customercare.asp
Best of luck in resolving your problem with them!
I can make calls just fine on my magic jack. I purchased it from Best buy so no one has my credit card number. The only problem I have had is that I cant recieve calls.
I just recieved magicjack and cannot register it. It says if you are connected to the internet our registration server is down, so I went to tech chat and they had me run a bunch of applications none worked, and still this morning im getting same thing, but when I pick up my phone I here a dial tone, but cant make calls or get a number until I can figure out why It wont let me register.
iam not able to make call by majicjack iam getting some error
(PLEASE WAIT PROXY REGISTRATION)its taking more time.It is saying that your account but to verify login ,so kindly send me some solution.
the screen for the magic jack is coming up and i’am getting a dial tone but the phone is not activating
I received the two Magic Jacks I ordered. They were suppose to be $39.95 each and came with a one year subscription. I was charged $217.65! Do the math. There is no “24-7″ service as advertised, there is no direct “chat” as advertised, and there is no customer service number to call. Actually, there is no customer service at all! I’m forced to place a dispute with my credit card company. How ridiculous is this? After reading a lot of other “billing issues” I’m really worried about further charges. I may have to declare my credit card lost in order to prevent any possibility of this happening. Too bad we (the public) are duped into products that are nationally advertised and endorsed by legitimate sources.
Just got the Magic Jack…it’s working….kinda. I can make and receive calls to land lines no problem. But if someone from a cell phone tries to call me, it never comes through. They get a message that the call cant be completed. I can call cell phones through.
As for speaking to a real person, at like your ording a magic jack use a debit card call the # given and ask to speak to customer service!
it is a capital offence to over charge any client and when the product is recieved the offence is times 10 for each offence the will have to serve a million year sentence
I bought a Magic Jack last week…it worked for the first 3 calls I made that day. A week later, today, I tried it again…I could make calls but the person i was calling could not hear me but i could hear them…..after 3.5 hours with their “tec support” …it still does not work…so i said “just send me a replacement” gee that can not be done without the original package, order mumber (I bought it from World Voice Telecom, face to face …so there is no order number ….and also i need a return authorization number. I know they will never replace this product. I was initially impressed with the potential of the product….but after my 3.5 hour tec support and my final chat asking for the item to simply be replaced ….I think all is not what it is said to be.
Take it back to World Voice Telecom. Simple.
I dont know about you guys with the negetive comment, but i have no problem using the MJ very easy to use works great as they say it would. it’s a matter of common sence when you are installing it and also it could be that your computer is the problem, think about it why is most of the MJ users just dont have any problem like me. check you computer and phone devises, cable jacks. the problem is the person not doing or having the right equipment.
I am NOT happy that I cannot talk to anybody from majicjack about my bill, you charged more and now you said that I should talk to my credit company, I got the phone from you. It’s not right….I need to see how much you charged me. EMAIL ME MY INVOICE. THANK YOU
sophie you should get an email soon with a comformation # and a total, if you ordered just 1 with regular shipping then your bill will be about $46 and some change…
Ive had two magicjacks for maybe six months,installed one and it worked propperly up to two weeks ago.Now every time I try to dial out it cancells the call and goes back to dial tone.Can anybody tell me a fix for this.Ive done everything else that I was told,Im getting FRUSTRATED! Along with still being computer illiterate. (help) Rigger at wotevritakes@verizon.net
good morring i did order 2 magic jack and i recive only one
Since before Christmas actual since the latest update my Vtech cordless phone stopped dialing, I have been on their “so-called” customer service chat and have been told to buy a new phone but today when again chatting with someone they informed me that in 5-6 hours they will be done updating on their end and that my Vtech phone would start working. I really haven’t had any problems with my magic jack til the newest update, every now and then I might have echo but heck I am spending $20 a year for a phone when if I went thru my phone company and got everything magic jack offers would cost me over $60 month just for the phone not internet that total would be over $100 a month so I am not gripping bout the little things I just want to be able to make calls using my phone not soft pad on computer. So lets hope that this “update” they are doing now will resolve the problems some of us are having making calls using the phone.
Peace ~~ Toni
i am finding it impossible to connect on line with live help/person…i just upgraded to 5 years. will you please email me and let me know when that is confirmed ? thats all i wanted… (email removed for privacy)
@Charles K,
This site is not affiliated with Magic Jack in any way, it is a review of their service. For the problems you are having, you should contact their customer service at the official Magic Jack website here:
http://www.magicjack.com - or log in to your account at: http://my.magicjack.com/
Here is the direct link to their customer care page:
http://www.magicjack.com/1/customercare.asp
Best of luck in resolving your problem with them!
Buenos tardes senores magic jack, me dirijo a ustedes porque por medio de un amigo compre su servicio por 3 anos, el cual el me hiso las aplicaciones pensando yo que introduciria en mi cuenta mi email y mi password y al parecer no fue asi, los datos de mi cuenta son los siguientes; magic jack # 7863786005, direccion u/o email, libertad falcon, direccio de domicilio, 1764 th terra sw, naples fl 34116, les pido por favor me envie a mi correo la clave para volver a reiniciar el magic jack, sin mas a que agregar me despido de ustedes, muchas gracias…
cant get voice mail to work at home
I am interesting in getting magic jack but I want to know if you have got phone # in the 814 area code.
i am interesting in getting magic jack but i would like to know the international rate they charge to the followings countries Nigeria, Mali,Ghana, Guinea Conakry and the Gambia.
hope to hear from you soon.
thanks.
@Alieu,
You can find the magicjack international rates for Nigeria, Mali, Ghana, Guines Conakry and Gambia at this web page here:
http://www.magicjack.com/international/
Hope this helps!
@Scott,
The list of available area codes for magic jack is on this web page here:
http://www.magicjack.com/areacodes/
I don’t think 814 is available yet, but keep checking that page as they are always adding new area codes to their service.
HTH
How are you charging the rates? Is it per minute or per seconds? and can you sees your bill as you going?
Alieu,
It is a per minute rate. You prepay for international calling through your account at my.magicjack.com and you will be able to see how much you have left in your account.
HTH
how do you make a payment after the one year is up?
Deanna,
Go into your account at my.magicjack.com and you will be able to pay for one or more (if you want) years of service.
HTH
We’ve installed out Magic Jack without any problems so far. The only set back is the area code…most of our friends and family cannot call us because it is now considered long distance. If our area code should happen to come available (814) would we be able to change our phone number?
Also, I want to add, that they do tell you that the funds will be “Reserved” until the thirty day trial period. If you decide not to keep the Magic Jack they will release the funds back.
Melony,
Yes you can change your area code and phone number one time for free. What you could do until then is tell your friends and family to either email or text you when they want to call and you can call them. If that isn’t an option, have them call you quick, hang up and call them back on your magic jack.
Also, the funds will be released if you return the magic jack.
HTH
does the magic jack phone numbers have a directory ? can you find a friends phone number for majic jack?
Delores,
Your magic jack phone number will not be listed in any directory.
HTH
we just got our magic jack,the only problem i am having is,my call gets disconnected while i am speaking.it is so annoying.Please tell me how to solve this.Went to Customer care on magicjack site was of no use.
Janet,
We’ve been hearing that calls get disconnected after one hour. That sucks, but at least you can call back for free. If it isn’t the one hour thing for you, it may be skips in your internet connection that cause you to lose the call.
HTH
CAN SOMEONE LET ME KNOW IF ONE OF MY ORDER IS CARCEL LIKE I SAID I JUST WANT ONE PLEASE CALL ME AT phone number removed for privacy.
Kimberly,
This site is not affiliated with Magic Jack in any way, it is a review of their service. For the problems you are having, you should contact their customer service at the official Magic Jack website here:
http://www.magicjack.com
Here is the direct link to their customer care page:
http://www.magicjack.com/1/customercare.asp
Best of luck in resolving your problem with them!
i got my magic seems to work fine just a bit of echo other then that works good for me
I have as of this posting spent a total of 8 to 9 hours with the Agents at Magicjack, I a Certified A+ Technician and cannot believe the incompetence of the magicjack support people.
I have been through support at all levels and each time I call it is like the first time, I asked them to review the previous posts without
results, they start the same script over, I have asked for a return on the unused portion of the subscription and I get the reply to take it to radio shack, I told them that they supply the service.
I have to say I was terrified to deal with Magic Jack customer service after all the bad reviews, but I just got off a chat with a customer rep and was totally satisfied with the service. He was informed, polite, friendly, and had good English. I am past the return date and didn’t expect to get a refund. I just wanted to cancel my subscription and return the device (which turns out not to be necessary). Maybe they are improving in this department, or I just got lucky. Their site is pretty annoying, though, you have to click a bunch of times to actually start the chat, and if you select any options having to do with returns you are redirected to a “wait, before you return!” type window. Still, not the nightmare I expected.
upon last doing an update with my magic jack now everytime I call someone or someone calls me it disconnects my internet for about 2 seconds. Making me have to relog to any sites Im using at the time. Totally sucks! Anyone have a clue how to fix that?
I have used the Magic jack for 3 wks and have had many issues! Echos,dial tones,not able to make calls,very poor quality of voice,hearing only every 3rd word..no help from “chat lines’ only tell you to disconnect,put into new USB,try a new phone,try the short cable,shut off your computer each day for one hour{then you have no phone service}I will be leaving U.S. in April,I will take the device to Greece and will see if it works there,other than that I’m out $40.00!! i would not recomend this to anyone!!!
The customer service SUCKS!!!!!!!!!!!!!!!!!!!!!!!
I am trying to renew my service but they won’t accept any credit card I have.
I initially had some difficulties with Magic Jack, (i.e., unreliable when answering calls, echoes, etc.) but have since received a new unit; and all the problems have pretty much disappeared.
I dealt with a live customer service rep (IM over internet) and while not top-notch, were still approachable.
The main issue I still have is that every time the computer re-boots with a Windows update, Magic Jack does not always re-boot, so I have to watch it. At any rate, I took the five year plan, and it comes out to about $3 per month for unlimited calling & domestic long distance. Not a bad deal if you think about it.
THE WORST CUSTOMER SERVICE EVER! YOU WOULD THINK A PHONE COMPANY HAS A NUMBER TO CALL BUT IT DOESNT. THEY ARE SO QUICK TO TAKE YOUR MONEY AND VANISH WHEN YOU HAVE CONCERNS AND COMMENTS.. I HAVE YET TO RECEIVE MY PRODUCT EVEN THOUGH I PAID EXTRA FOR DELIVERY AND SINCE I LIVE IN CANADA I AM NOT ABLE TO TRACK MY PACKAGE FOR SOME ODD REASON AND NO ONE IS HELPING ME FIND IT BUT RATHER GIVING ME MIXED ANSWERS AS TO WHAT TO DO.HOW FRUSTRATING.
Is anyone having problem with majicjack in India? mine does not work.
I have had MJ for 4 mo. Then puff, all messed up.
Customer service IM is quick BUT they run you around till you finally wear out. Absolutley pissed me off. 3 days of it, Chat Chat Chat.
\Then I took the jack and thrw uit and slamed agaist the wall. No joke,
working fine all day now.
Give it a try. Slam it on a desk, a wall whatever. Nothing to lose.
majic jack address to me for i can brought
I have had my MJ for about two months now. It works fine and I am very pleased with it. I do have one “problem” that I am trying to solve though. I want to use a headset and USB port sometimes. I bought a USB adapter that I can plug my Koss headset into. That works well sometime when I’ve tried switching btwn telephone and headset. It has worked. but it seems that I need to configure my settings each time. Where it says to “select Your Device I am not sure what to select for each category. Can anyone help? Thanks.
My experience with MJ has been a night-mere I do not recommend it to anyone. No Cos. Service a live chat that keeps you waiting forever, anyway it worked for a month or so and now I cant get it to work. I hate it
People are calling us on our landline for assistance in getting their magicJack to work! Our magicJack is working fine, but we can be of no technical help. It’s a mystery as to where those calling got our number–they do not remember where they got our number.
Sent my 2 broken magic jacks back never worked very well cannot find any service help to sum it up I was bamboozled or Obamatised!!!! Fuck You Magic jack!!!!!!!!!!!!!!!!!!!!
ive had my magicjack since last june,its worked fine until now !!!! i dial a number and it goes back to dial tone, i boot it up , it gives me broken storage error,, i delete all its files and start all over and now it boots up, gets dial tone and acts like its going to be all good then shuts down and reboots all on its own , over and over again !!!!! if i dial quick and talk super fast i can get half a phone call in !! i used to talk magicjack up to be great for the price !!! now i will make sure my friends dont buy it !!! i will be filing a complaint !!
Please let me know when the 507 area code becomes avaiable
i have a number that starts with 209 but i would like to change it with another one that has an area code of 562. what should i do???
i would like some help in to a problem am havin we cant call the bahamas or jamica on the jack wat can i do to asset me with this matter
Hello, I cannot activate my Magic Jack…first it says I must connect to internet so even though I am already connected I go to connect on my computer and connect with user name and password, then I plug in Magic Jack & get registration screen, fill it out, but then when I finish filling out and activate it just hangs there at the Please wait. I do get an Internet Explorer error 710 line 7 and it asks me do you want to run the scripts on this page and I either say yes or no but the result is always the same….I CANNOT REGISTER THE MAGIC JACK. Also I cannot return it because I did not keep the original ripped plastic packaging which I thought was no good so Radio Shack refused to take it back. My stepbrother uses Magic Jack and loves it…so does my dad…they don’t have any problems.
WHY CAN’T I REGISTER THIS? I spent many hours with their tech support and tried everything…probably so far 10 to 14 hours.
I CANT BELIEVE HOW HARD IT IS TO RENEW FOR ANOTHER YEAR……THIS IS OUT OF SIGHT TO TRY TO RENEW…IT TELL ME THAT I HAVE BEEN REACTIVATED AND STILL I HAVE NO MAGIC JACK TO USE…….I TRIED A LEAST FIFTY TIMES……..WHAT A JOKE………NO ONE TO TALK TO………..AM VERY DISAPPOINTED…
DOES ANYBODY REALLY GIVE A DAMN
hmmmm I realy don’t no if I wan’t to order the Magic Jack now. seen to many pepole comeplayning about how it don’t work and how it don’t do this or that and how you get rip off and how they charge you more then ones. But I think that the person who is celling this Magic Jack does not care what kind of problims you have with it as long as he is getting payed for all the orders and for every Magic Jack he is celling. they make it look soo great on tv and every thing but that’s just there way of getting you to order it they figer hey if we make the magic jasck sound like its the best every pepole will order it. But I was going to order it for one reason and its be cuz I’m trying to think of a way that I can macke my phone bill realy realy cheep so that I have a little bit of ex money in my poket and the reson for that is becuase I have a 4 month old son to take care of and I need the ex money to get him what he needs so I don’t need to be getting rip off that’s the last thing I need
Hi ! I got some problem to install the Magicjack. when I connected to USB Port its not loading automatically. “cannot access the internet” this is message is getting. can anybody please solve this…………..
@Bhaskar,
Is your USB port an external port? If so, is it a/c powered? The USB port needs to be a/c powered if it is an external port.
HTH
I need to call the U.K. on business. I cannot get through with 011-number. 00 doesn’t work either. How do I call international….
HI
I HAVE PROBLEM TO INSTAL MY MJ PLEASE IF YOU CAN HELP ME SEND ME A PHONE NUMBER SO I CAN CALL ANYONE IN THE CUSTOMER SERVICE. THANKS
I bought Majic Jack from the official website , When I plug majic jack in to the computer, the driver(software) does not get installed and there is an error.(Progress bar of the installation window does not finish all the way).
Can someone please help me with this issue.Or is there a 1 800 NUMBER FOR MAJIC JACK I can call from where help can be provided.
Any kind of help will be greatly appreciate.
BTW is there a special hardware requirement for Majic Jack( My computer has 2.3 Ghz processor and 512 Mb RAM)
I cannot dial from a phone the dial tone stays on as I dial the number.
I can only dial from the computer or receive calls.
How do I correct this problem
Jay
I cannot dial from a phone the dial tone stays on as I dial the number.
I can only dial from the computer or receive calls.
How do I correct this problem
Jay
I contacted najicjack via chat and they helped me fix the problem, the voice quality is very good
I ordered this piece of junk and on the next day, 98.00 was taken out of my account and an extra 39.00 for service I did not order.
I suggest that you contact your Attorney General’s Office regarding the dissatisfation of your service. By the way, you may contact them two ways…(561) 594-2140 or (281) 404-1551.
Good luck
Is there a way to stop MagicJack from automatically loading when the pc boots up.
I would much rather start it up from the shortcut and be able to turn it off when I want.
Other than that, It has worked great for me, very clear hearing people and them hearing me, I dont recommend using a head set. I tried it and the mic on the headset will catch all the background noise.
The person you called will hear static. But on the phone (corded not cordless) everything is just like my regular phone.
I just want to be able to manually start it and manually shut it down.
If curious as to why, I am a gamer and I have to go thru the task manager to shut it down.
anyways
Thanks
woo hoo………….
Dan,
If you unplug the magic jack it shouldn’t start up until you plug it back in again.
HTH
ahh kewl I didnt know you could do that.
Thanks for the reply.
Thanks
Dan
Dan…glad that helped you!
I need to contact you to pay my anual fee with a new credit card, the account from last year does not exist no more please contact me *phone number removed for privacy*
ligia,
This site is not affiliated with Magic Jack in any way, it is a review and discussion site of their service.
For the problems you are having, please contact Magic Jack through their official website at:
http://magicjack.com
Their customer care page is located at:
http://www.magicjack.com/1/customercare.asp
HTH
ihave brablem in my majk jak ineed to call the customer service
@mohamed m mohamed,
You’ll need to contact their customer service through this page at the official website:
http://www.magicjack.com/1/customercare.asp
HTH
I am suing magic jack for ripping off american customer’s pocket.
I just recieved magicjack and cannot register it. It says if you are connected to the internet our registration server is down, so I went to tech chat and they had me run a bunch of applications none worked, and still this morning im getting same thing, but when I pick up my phone I here a dial tone, but cant make calls or get a number until I can figure out why It wont let me register.
My payment for the unit was credited back to my account. Do you have address where I can send check payment? Tnx!
i need help with my account.
@ray & allen,
Here is the link to the customer service page at the official magic jack website:
http://www.magicjack.com/2/customercare.asp
my mom purchased a magic jack in the US and it was sent here in the philippines.our neighbor borrowed it and i did not know that they never ejected the device after using it.now it has been corrupted.what shall i do about this.will my mom continously pay for the yearly billing even if the magic jack is not working anymore.and are there customer service hotlines so i can inquire on how to fix the problem of my device?please help me with this.thank you
tricia,
Have your mom contact customer service at the official Magic Jack website and see if she can purchase another device. Here is the customer service link:
http://www.magicjack.com/1/customercare.asp
hello AJ,
You are doing a very nice job.My MJ has only one problem on picking up the phone from cradle the dial tone takes a long time to appear. I have changed many instruments, purchased powered USB ports, Fit the phone directly in computer without the cord. I have tried in various notebooks and computers but the problem remains.
I have a high speed BB internet. But nothing works and for this reason I have started hating MJ. Do you have any solution to the problem. It is very frustrating to wait for the dial tone to appear when you want to make a phone call. Hope to get a reply/suggestion from you. Bye
anil, I have had the same thing happen, but not all of the time. I’m suspecting it is a fluctuation in my internet speed.
More than once, the person I am talking to on the other end told they heard beeps all the time. Any help?
@Asela,
That might be from your internet connection so I can only suggest that you try a different phone and also if you can, someone else’s internet service just to see if that is the cause. I have had beeps on a regular land-line that was not used with magic jack, so I think it must be an external problem.
HTH
Every time I try to dial out, MagicJack disconnects my internet connection. Any suggestions?
MY MAGICJACK WAS WORKING FINE, THE LAST 9 MONTHS,
NOW ALL OF A SUDDEN, IT WORKS WHEN ITS WANTS TO
WORK, I GET ERROR 3 & ERROR 9, CONNECT TO THE INTERNET. THE INVENTOR, NEEDS TO HAVE A 24 HOUR,
TROUBLE SHOOTING PHONE NUMBER.IF YOU STAND BY YOUR
PRODUCT,I THINK MORE PEOPLE WOULD SUPPORT YOUR PRODUCT. DON’T PISS OFF YOUR CURRENT CLIENTS, WHEN THEY HAVE PROBLEMS WITH THEIR MAGICJACK.I GET NEGATIVE RESULTS WHEN I LOG ON TO MAGICJACK WEBSITE.
IF SOMEONE DOES NOT CONTACT ME, YOU WILL LOSE ANOTHER CLIENT, AND DON’T FORGET WORD OF MOUTH?