Customer Service Numbers For Magic Jack Voip Phone?
Does the magicJack voip phonehave any customer service phone numbers? In a word – No. As explained by Dan Borislow (the inventor of the magicJack) in his comments responding to an article on TelephonyOnline, the online chat customer service will know instantly if you have High-Speed internet and if your computer is working. This takes two questions away right off the bat so that the customer service person can get down to the business of solving your problem. Problems with your internet service and/or your computer are not magicJack’s problems! If you have a question or problem with your magicJack service not working properly, the chat can help you.
Before contacting customer service chat, look through the magicJack Knowledge Base/FAQ pages. Most of the time, you’ll be able to find the solution to your problem there. If not, then go the their customer service page for help.
If you want to return your Magic Jack, you must have an RMA number and include your proof of purchase and the MJ in its original packaging. Don’t just pop it in an envelope and send it back to magicJack, it will be returned to you. To fill out the form to request an RMA number, click here.
Take a few minutes to read through the Magic Jack official web site, you’ll have a much better experience with your MJ. Go there and read through it now if you have any questions about how it works or if you have any problems…you should find it there fairly quickly if you take the time to look.
More and more companies are going to online customer service…the Magic Jack is certainly not alone in this. How many companies have you called on the phone and been satisfied with their customer service? They are few and far between, aren’t they?
August 2nd, 2008 at 8:52 pm
Have magic jack but have been unable to make calls to the same area code that I have. I have gone to Magic Jacks web site for answers but have been unable to find out a reason. I went to their chat site and conversed with a number of so called customer service reps and they were unable to help me . One time the rep said he or she would refer me to their tech support people. After we tryed a number of so called fixes , they said they were doing some work on their end and to try it again later. I waited for a day and tryed it again and still no fix . basically , if you have a problem that they cannot fix , it sounds like they give you the run around until they just say something to get you to leave. My wife said I should have sent them back in the 30 thirty day trial period, but I didn’t so I guess I’m SOL
August 5th, 2008 at 2:22 am
It’s hard to believe a compagny that offer telefone service does not have a telefone line to answer customer’s questions.
August 7th, 2008 at 9:23 pm
You’ll never get your refund if you return it. they don’t tell you that you have to keep the computer on 24-7 to receive calls. They apparently don’t keep records of returns, either. I have been trying for three months to get my money refunded after returning it within two weeks, and get lots of runarounds and non-English questions, and lots of lies, but no refund. It’s a total sham, and I am reporting them to the Attorney General in my state. I hope everyone who is treated as I was does the same thing. Let’s run this creep out of business!!!
August 8th, 2008 at 2:25 pm
Mary,
Did you fill out the RMA form for your return? magicJack will not refund your money without that unfortunately.
August 13th, 2008 at 5:43 am
I have been trying to find out how to cancel my order for the majic jack and their is no way of contacting them to do so. After reading all the bad inquires about majic jack I most certainly changed my mind but I think I screwed myself for ordering it, this company most certainly sounds like a bunch of con artist to rip off the public, they need to be shut down and now before they get to rich off us. So who ever has been done wrong by this company if you can call them that report them to the BBBand the attorney general office and file complaints against this company Majic Jack.
August 13th, 2008 at 1:30 pm
@michael,
Have you talked with a customer service representative through their online chat? Try that, you can also just return the magicjack (don’t open it) and then dispute the transaction through your credit card company or bank.
August 15th, 2008 at 12:25 am
hi there the dial tone doesn’t go away so i can not call anywhere, what to do?
August 15th, 2008 at 1:05 pm
Try unplugging the magic jack device, reboot your computer then plug it in again and see if that helps. If not, contact customer service at magicjack.com
Hope this helps!
August 19th, 2008 at 3:04 pm
i get a problem with the activate, pls can you help me that i will be very happy thanks
August 19th, 2008 at 4:12 pm
@jean,
What kind of problem are you having exactly?
August 21st, 2008 at 12:00 am
I have been very happy with my magicjack… until I looked at my credit card. I have been charged TWICE for the magic jack (around $50 the first time and $46 recently) as well as other small charges of $3.95. I don’t know how to get this to stop! There is no one to contact and the “live help” on their website just keeps you going back to the same screen and you can never talk to anyone. What do I do?
August 21st, 2008 at 2:03 pm
Jessica, definitely dispute the charges with your credit card company!
August 21st, 2008 at 9:33 pm
I want to return the magic jack and I can’t find the original packaging. Most companies don’t require you to return it in the original packaging which you state you do. Does this mean I’m stuck with something I am not using and have to pay for it anyway plus be charged year after year? If this isn’t resolved I will not only dispute it again but report this company as I see so many others have to the BBB and atorney generals office.
August 21st, 2008 at 9:42 pm
I forgot to mention that I don’t know the address to send back this so called magic jack because I can’t find the original packaging. Could anyone provide that information for me?
August 22nd, 2008 at 12:37 pm
Magic Jack requires you to fill out an RMA form to return the device. This should also have their address on to return it.
August 30th, 2008 at 9:06 pm
I have not recevce the magic Jack. It been about 2 month since order.
Diane Davis
August 31st, 2008 at 1:57 pm
Diane,
Contact the customer service at the official magic jack website about your order: http://magicjack.com
September 4th, 2008 at 2:51 am
I think majic jack is a rip off. I didn’t know I had to keep my computer running to get calls. All I get is static on my phone when I use it, and my charge card has been charged twice.I am going to report them because obviously this is a problem, I am not the only one that got overcharged.
September 4th, 2008 at 2:18 pm
Johnanna,
Definitely dispute the charges with your credit card company!
September 8th, 2008 at 11:55 am
Magic Jack has not EVER worked right and I called their company and they did not know what the problem was. Problem is IT DOES NOT WORK, your phone won’t ring, you will try to dial out and as soon as your number has been dialed you get another dial tone, over and over.
Finally, one day it gave a message, Please connect to the internet… Ha hahaha, I am connected dummy. It has never worked since.
I am filing a BBB complaint. They score and F already . Hope there is a class action lawsuit coming !!!
September 8th, 2008 at 2:54 pm
Linda hopefully you are still within your trial period and can get an RMA from Magic Jack and get your money back. If not, try disputing the charge with your credit card company.
September 9th, 2008 at 2:56 pm
how long does it take to activate the magic jack? I try to make a phone call but its all snowy not clear what is wrong?
September 12th, 2008 at 2:27 pm
I purchased my Magic Jack and have been using it for the past two weeks, and it works great. Some of the comments I read about not having the package is not Magic Jacks problem, as they make it very clear to keep the package and that they will not accept returns without it. I think others are trying to use this product without Broadband internet service and that is their problem, as Magic Jack specificaly states you must have broad band for it to work. Yes, you must keep your computer on to receive calls, as this is a phone service over the internet, so it only makes sense that your service has to be on in order to receive or send calls.
I love my Magic Jack and it allowed me to cut my cell phone time in half and I also cut my land line to basic service which also saves me money.
Good luck to the rest of you!
Rick
September 16th, 2008 at 12:10 pm
I’d been using Magic Jack for 3 weeks and suddenly I cannot use it anymore.
There’s a message… “Connect to internet…..” But I am connected to internet, and the computer settings hasn’t changed at all.
September 16th, 2008 at 1:57 pm
Anton, try disconnecting the magic jack device, rebooting your computer and/or using an ac powered usb hub to plub it into.
September 21st, 2008 at 5:33 pm
I cant get the magic jack to connect i get a dial tone but it dont connect
September 25th, 2008 at 1:47 am
Majic jack is advertised as a reliable phone service which can replace your land line. Problem is Majic Jack does not always work. Calls are made to your phone and it is not working. You answer and can’t hear them or they can’t hear you. You can’t retrieve messages. Now, all of these things are fixable. Problem is you miss the call. They have to call back. You have to restart MJ. You have to update MJ. You have to restart your computer. Get the picture? Majic Jack is a joke. It will not replace digital or land land because we wish an “always” ready to answer phone service with the ability to make an emergency call to 911 immediatly, not after chatting with someone in India, doing an upgrade, a restart , and then trying again, all the while your house may be burning, medical help is needed, immediately, at the moment, instantly, always.
I hope the FCC steps in and stops this scam, soon.
September 25th, 2008 at 5:28 pm
hi form today my magic jack not working and it show me mess in red fonts that “warning” u must plug magic jack in usb . and even light also not blink form magicjack device. pls solve my probl as soon as possible my magic jack no is 302 724 9035 and i could not get magic jack live help.
October 7th, 2008 at 4:08 pm
hi ,i have a magic jack but i havent used it yet// i installed it and i got a number and everything then i verified my e-mail address but still i cannot make calls… first of all they tell me that i need to activate my account to use magicjack secondly in the box in the middle they say please connect to the internet and double cllick here while i m already connected. so what exactly is the problem ? hope u can help
October 10th, 2008 at 6:40 pm
After getting my firewalls set up correctly (you need ports 5060 & 5070 opened) it works great. Good sound quality, even my fax machine works, though that’s not guaranteed.
All the issues I see here are addressed in the Magic Jack web page FAQ section. I had fairly good luck with their web page support chat on an ordering change issue.
As far as I can see they are not a rip-off or scam, though I guess it’s to be expected some people will have trouble. I can now call my son in Poland with a local number, and he can call my home phone even when my computer is off. Can’t beat that for $20 a year.
I also use this for my small office phone so I don’t have to be on the cell all the time.
October 29th, 2008 at 3:55 am
I have have had Magic Jack since April 08..My problem NOW is I can only get incoming calls..When I try to call out it gives me a recording that my A/C has too many calls & to call another ph# for update but my call will drop every time..I called from another ph & its just a recoring saying their voice mail is full..Its been a week now..I can’t find a ph# to call anyone & forget LIVE CHAT..it just refers me to the written questions..And it won’t let me change A/C’s on my ph..To others get rid of Yahoo Music JukeBox coz it messes up Magic Jack..
November 10th, 2008 at 9:39 pm
I ordered two MagicJacks & I paid $106.85US, but I received only one!!
This was shipped from Canada
SO#: DT01202206
I tried to call 1-877-901-5225 & ext. 1, but was no answer & no room to record any messages!
Please try to send me the second one ASAP, because I bought it as gift for my son’s Birthday which on Nov.17!
Also, can I use my magicJack during my trip to the following countries?
London, UK
Dubai, UAE
Cairo, Egypt
Thank you for your cooperation and assistance.
Yours truly,
Mona
———————————————
(address and phone numbers removed for security purposes)
November 11th, 2008 at 2:08 pm
@Mona,
This site is not affiliated with Magic Jack in any way, it is a review of their service. For the problems you are having, you should contact their customer service at the Magic Jack website here:
http://www.magicjack.com
Here is the direct link to their customer care page:
http://www.magicjack.com/1/customercare.asp
Best of luck in resolving your problem with them!
November 15th, 2008 at 10:19 am
I can make calls just fine on my magic jack. I purchased it from Best buy so no one has my credit card number. The only problem I have had is that I cant recieve calls.
November 18th, 2008 at 4:10 pm
I just recieved magicjack and cannot register it. It says if you are connected to the internet our registration server is down, so I went to tech chat and they had me run a bunch of applications none worked, and still this morning im getting same thing, but when I pick up my phone I here a dial tone, but cant make calls or get a number until I can figure out why It wont let me register.
November 23rd, 2008 at 5:17 am
iam not able to make call by majicjack iam getting some error
(PLEASE WAIT PROXY REGISTRATION)its taking more time.It is saying that your account but to verify login ,so kindly send me some solution.
November 26th, 2008 at 1:34 pm
the screen for the magic jack is coming up and i’am getting a dial tone but the phone is not activating
November 28th, 2008 at 6:37 am
I received the two Magic Jacks I ordered. They were suppose to be $39.95 each and came with a one year subscription. I was charged $217.65! Do the math. There is no “24-7″ service as advertised, there is no direct “chat” as advertised, and there is no customer service number to call. Actually, there is no customer service at all! I’m forced to place a dispute with my credit card company. How ridiculous is this? After reading a lot of other “billing issues” I’m really worried about further charges. I may have to declare my credit card lost in order to prevent any possibility of this happening. Too bad we (the public) are duped into products that are nationally advertised and endorsed by legitimate sources.
December 2nd, 2008 at 5:06 pm
Just got the Magic Jack…it’s working….kinda. I can make and receive calls to land lines no problem. But if someone from a cell phone tries to call me, it never comes through. They get a message that the call cant be completed. I can call cell phones through.
As for speaking to a real person, at like your ording a magic jack use a debit card call the # given and ask to speak to customer service!
December 3rd, 2008 at 3:20 am
it is a capital offence to over charge any client and when the product is recieved the offence is times 10 for each offence the will have to serve a million year sentence
December 8th, 2008 at 1:41 am
I bought a Magic Jack last week…it worked for the first 3 calls I made that day. A week later, today, I tried it again…I could make calls but the person i was calling could not hear me but i could hear them…..after 3.5 hours with their “tec support” …it still does not work…so i said “just send me a replacement” gee that can not be done without the original package, order mumber (I bought it from World Voice Telecom, face to face …so there is no order number ….and also i need a return authorization number. I know they will never replace this product. I was initially impressed with the potential of the product….but after my 3.5 hour tec support and my final chat asking for the item to simply be replaced ….I think all is not what it is said to be.
December 8th, 2008 at 4:26 am
Take it back to World Voice Telecom. Simple.
December 13th, 2008 at 1:30 pm
I dont know about you guys with the negetive comment, but i have no problem using the MJ very easy to use works great as they say it would. it’s a matter of common sence when you are installing it and also it could be that your computer is the problem, think about it why is most of the MJ users just dont have any problem like me. check you computer and phone devises, cable jacks. the problem is the person not doing or having the right equipment.
December 14th, 2008 at 5:43 pm
I am NOT happy that I cannot talk to anybody from majicjack about my bill, you charged more and now you said that I should talk to my credit company, I got the phone from you. It’s not right….I need to see how much you charged me. EMAIL ME MY INVOICE. THANK YOU
December 14th, 2008 at 6:23 pm
sophie you should get an email soon with a comformation # and a total, if you ordered just 1 with regular shipping then your bill will be about $46 and some change…
December 27th, 2008 at 4:38 pm
Ive had two magicjacks for maybe six months,installed one and it worked propperly up to two weeks ago.Now every time I try to dial out it cancells the call and goes back to dial tone.Can anybody tell me a fix for this.Ive done everything else that I was told,Im getting FRUSTRATED! Along with still being computer illiterate. (help) Rigger at wotevritakes@verizon.net
December 30th, 2008 at 2:48 pm
good morring i did order 2 magic jack and i recive only one
December 30th, 2008 at 4:47 pm
Since before Christmas actual since the latest update my Vtech cordless phone stopped dialing, I have been on their “so-called” customer service chat and have been told to buy a new phone but today when again chatting with someone they informed me that in 5-6 hours they will be done updating on their end and that my Vtech phone would start working. I really haven’t had any problems with my magic jack til the newest update, every now and then I might have echo but heck I am spending $20 a year for a phone when if I went thru my phone company and got everything magic jack offers would cost me over $60 month just for the phone not internet that total would be over $100 a month so I am not gripping bout the little things I just want to be able to make calls using my phone not soft pad on computer. So lets hope that this “update” they are doing now will resolve the problems some of us are having making calls using the phone.
Peace ~~ Toni
January 7th, 2009 at 7:46 pm
i am finding it impossible to connect on line with live help/person…i just upgraded to 5 years. will you please email me and let me know when that is confirmed ? thats all i wanted… (email removed for privacy)
January 8th, 2009 at 2:16 pm
@Charles K,
This site is not affiliated with Magic Jack in any way, it is a review of their service. For the problems you are having, you should contact their customer service at the official Magic Jack website here:
http://www.magicjack.com – or log in to your account at: http://my.magicjack.com/
Here is the direct link to their customer care page:
http://www.magicjack.com/1/customercare.asp
Best of luck in resolving your problem with them!
January 19th, 2009 at 9:38 pm
Buenos tardes senores magic jack, me dirijo a ustedes porque por medio de un amigo compre su servicio por 3 anos, el cual el me hiso las aplicaciones pensando yo que introduciria en mi cuenta mi email y mi password y al parecer no fue asi, los datos de mi cuenta son los siguientes; magic jack # 7863786005, direccion u/o email, libertad falcon, direccio de domicilio, 1764 th terra sw, naples fl 34116, les pido por favor me envie a mi correo la clave para volver a reiniciar el magic jack, sin mas a que agregar me despido de ustedes, muchas gracias…
January 24th, 2009 at 8:37 pm
cant get voice mail to work at home
January 27th, 2009 at 1:04 am
I am interesting in getting magic jack but I want to know if you have got phone # in the 814 area code.
January 27th, 2009 at 2:00 pm
i am interesting in getting magic jack but i would like to know the international rate they charge to the followings countries Nigeria, Mali,Ghana, Guinea Conakry and the Gambia.
hope to hear from you soon.
thanks.
January 27th, 2009 at 3:23 pm
@Alieu,
You can find the magicjack international rates for Nigeria, Mali, Ghana, Guines Conakry and Gambia at this web page here:
http://www.magicjack.com/international/
Hope this helps!
January 27th, 2009 at 3:25 pm
@Scott,
The list of available area codes for magic jack is on this web page here:
http://www.magicjack.com/areacodes/
I don’t think 814 is available yet, but keep checking that page as they are always adding new area codes to their service.
HTH
January 27th, 2009 at 7:14 pm
How are you charging the rates? Is it per minute or per seconds? and can you sees your bill as you going?
January 28th, 2009 at 3:09 pm
Alieu,
It is a per minute rate. You prepay for international calling through your account at my.magicjack.com and you will be able to see how much you have left in your account.
HTH
January 30th, 2009 at 2:21 pm
how do you make a payment after the one year is up?
January 30th, 2009 at 4:49 pm
Deanna,
Go into your account at my.magicjack.com and you will be able to pay for one or more (if you want) years of service.
HTH
January 31st, 2009 at 12:48 am
We’ve installed out Magic Jack without any problems so far. The only set back is the area code…most of our friends and family cannot call us because it is now considered long distance. If our area code should happen to come available (814) would we be able to change our phone number?
January 31st, 2009 at 12:53 am
Also, I want to add, that they do tell you that the funds will be “Reserved” until the thirty day trial period. If you decide not to keep the Magic Jack they will release the funds back.
January 31st, 2009 at 3:39 pm
Melony,
Yes you can change your area code and phone number one time for free. What you could do until then is tell your friends and family to either email or text you when they want to call and you can call them. If that isn’t an option, have them call you quick, hang up and call them back on your magic jack.
Also, the funds will be released if you return the magic jack.
HTH
January 31st, 2009 at 5:10 pm
does the magic jack phone numbers have a directory ? can you find a friends phone number for majic jack?
February 2nd, 2009 at 2:54 pm
Delores,
Your magic jack phone number will not be listed in any directory.
HTH
February 3rd, 2009 at 2:37 pm
we just got our magic jack,the only problem i am having is,my call gets disconnected while i am speaking.it is so annoying.Please tell me how to solve this.Went to Customer care on magicjack site was of no use.
February 3rd, 2009 at 5:05 pm
Janet,
We’ve been hearing that calls get disconnected after one hour. That sucks, but at least you can call back for free. If it isn’t the one hour thing for you, it may be skips in your internet connection that cause you to lose the call.
HTH
February 4th, 2009 at 4:19 am
CAN SOMEONE LET ME KNOW IF ONE OF MY ORDER IS CARCEL LIKE I SAID I JUST WANT ONE PLEASE CALL ME AT phone number removed for privacy.
February 4th, 2009 at 2:48 pm
Kimberly,
This site is not affiliated with Magic Jack in any way, it is a review of their service. For the problems you are having, you should contact their customer service at the official Magic Jack website here:
http://www.magicjack.com
Here is the direct link to their customer care page:
http://www.magicjack.com/1/customercare.asp
Best of luck in resolving your problem with them!
February 9th, 2009 at 6:22 pm
i got my magic seems to work fine just a bit of echo other then that works good for me
February 10th, 2009 at 4:29 am
I have as of this posting spent a total of 8 to 9 hours with the Agents at Magicjack, I a Certified A+ Technician and cannot believe the incompetence of the magicjack support people.
I have been through support at all levels and each time I call it is like the first time, I asked them to review the previous posts without
results, they start the same script over, I have asked for a return on the unused portion of the subscription and I get the reply to take it to radio shack, I told them that they supply the service.
February 10th, 2009 at 11:15 pm
I have to say I was terrified to deal with Magic Jack customer service after all the bad reviews, but I just got off a chat with a customer rep and was totally satisfied with the service. He was informed, polite, friendly, and had good English. I am past the return date and didn’t expect to get a refund. I just wanted to cancel my subscription and return the device (which turns out not to be necessary). Maybe they are improving in this department, or I just got lucky. Their site is pretty annoying, though, you have to click a bunch of times to actually start the chat, and if you select any options having to do with returns you are redirected to a “wait, before you return!” type window. Still, not the nightmare I expected.
February 21st, 2009 at 7:37 pm
upon last doing an update with my magic jack now everytime I call someone or someone calls me it disconnects my internet for about 2 seconds. Making me have to relog to any sites Im using at the time. Totally sucks! Anyone have a clue how to fix that?
February 21st, 2009 at 8:54 pm
I have used the Magic jack for 3 wks and have had many issues! Echos,dial tones,not able to make calls,very poor quality of voice,hearing only every 3rd word..no help from “chat lines’ only tell you to disconnect,put into new USB,try a new phone,try the short cable,shut off your computer each day for one hour{then you have no phone service}I will be leaving U.S. in April,I will take the device to Greece and will see if it works there,other than that I’m out $40.00!! i would not recomend this to anyone!!!
February 22nd, 2009 at 6:23 pm
The customer service SUCKS!!!!!!!!!!!!!!!!!!!!!!!
I am trying to renew my service but they won’t accept any credit card I have.
February 23rd, 2009 at 2:20 pm
I initially had some difficulties with Magic Jack, (i.e., unreliable when answering calls, echoes, etc.) but have since received a new unit; and all the problems have pretty much disappeared.
I dealt with a live customer service rep (IM over internet) and while not top-notch, were still approachable.
The main issue I still have is that every time the computer re-boots with a Windows update, Magic Jack does not always re-boot, so I have to watch it. At any rate, I took the five year plan, and it comes out to about $3 per month for unlimited calling & domestic long distance. Not a bad deal if you think about it.
March 2nd, 2009 at 6:13 pm
THE WORST CUSTOMER SERVICE EVER! YOU WOULD THINK A PHONE COMPANY HAS A NUMBER TO CALL BUT IT DOESNT. THEY ARE SO QUICK TO TAKE YOUR MONEY AND VANISH WHEN YOU HAVE CONCERNS AND COMMENTS.. I HAVE YET TO RECEIVE MY PRODUCT EVEN THOUGH I PAID EXTRA FOR DELIVERY AND SINCE I LIVE IN CANADA I AM NOT ABLE TO TRACK MY PACKAGE FOR SOME ODD REASON AND NO ONE IS HELPING ME FIND IT BUT RATHER GIVING ME MIXED ANSWERS AS TO WHAT TO DO.HOW FRUSTRATING.
March 3rd, 2009 at 8:03 pm
Is anyone having problem with majicjack in India? mine does not work.
March 4th, 2009 at 8:26 pm
I have had MJ for 4 mo. Then puff, all messed up.
Customer service IM is quick BUT they run you around till you finally wear out. Absolutley pissed me off. 3 days of it, Chat Chat Chat.
\Then I took the jack and thrw uit and slamed agaist the wall. No joke,
working fine all day now.
Give it a try. Slam it on a desk, a wall whatever. Nothing to lose.
March 16th, 2009 at 1:55 pm
majic jack address to me for i can brought
March 21st, 2009 at 10:33 am
I have had my MJ for about two months now. It works fine and I am very pleased with it. I do have one “problem” that I am trying to solve though. I want to use a headset and USB port sometimes. I bought a USB adapter that I can plug my Koss headset into. That works well sometime when I’ve tried switching btwn telephone and headset. It has worked. but it seems that I need to configure my settings each time. Where it says to “select Your Device I am not sure what to select for each category. Can anyone help? Thanks.
March 22nd, 2009 at 9:57 pm
My experience with MJ has been a night-mere I do not recommend it to anyone. No Cos. Service a live chat that keeps you waiting forever, anyway it worked for a month or so and now I cant get it to work. I hate it
March 22nd, 2009 at 10:50 pm
People are calling us on our landline for assistance in getting their magicJack to work! Our magicJack is working fine, but we can be of no technical help. It’s a mystery as to where those calling got our number–they do not remember where they got our number.
March 28th, 2009 at 6:47 pm
Sent my 2 broken magic jacks back never worked very well cannot find any service help to sum it up I was bamboozled or Obamatised!!!! Fuck You Magic jack!!!!!!!!!!!!!!!!!!!!
April 3rd, 2009 at 4:19 pm
ive had my magicjack since last june,its worked fine until now !!!! i dial a number and it goes back to dial tone, i boot it up , it gives me broken storage error,, i delete all its files and start all over and now it boots up, gets dial tone and acts like its going to be all good then shuts down and reboots all on its own , over and over again !!!!! if i dial quick and talk super fast i can get half a phone call in !! i used to talk magicjack up to be great for the price !!! now i will make sure my friends dont buy it !!! i will be filing a complaint !!
April 9th, 2009 at 2:22 am
Please let me know when the 507 area code becomes avaiable
April 14th, 2009 at 2:07 pm
i have a number that starts with 209 but i would like to change it with another one that has an area code of 562. what should i do???
April 17th, 2009 at 5:40 pm
i would like some help in to a problem am havin we cant call the bahamas or jamica on the jack wat can i do to asset me with this matter
April 19th, 2009 at 5:32 pm
Hello, I cannot activate my Magic Jack…first it says I must connect to internet so even though I am already connected I go to connect on my computer and connect with user name and password, then I plug in Magic Jack & get registration screen, fill it out, but then when I finish filling out and activate it just hangs there at the Please wait. I do get an Internet Explorer error 710 line 7 and it asks me do you want to run the scripts on this page and I either say yes or no but the result is always the same….I CANNOT REGISTER THE MAGIC JACK. Also I cannot return it because I did not keep the original ripped plastic packaging which I thought was no good so Radio Shack refused to take it back. My stepbrother uses Magic Jack and loves it…so does my dad…they don’t have any problems.
WHY CAN’T I REGISTER THIS? I spent many hours with their tech support and tried everything…probably so far 10 to 14 hours.
April 21st, 2009 at 10:04 pm
I CANT BELIEVE HOW HARD IT IS TO RENEW FOR ANOTHER YEAR……THIS IS OUT OF SIGHT TO TRY TO RENEW…IT TELL ME THAT I HAVE BEEN REACTIVATED AND STILL I HAVE NO MAGIC JACK TO USE…….I TRIED A LEAST FIFTY TIMES……..WHAT A JOKE………NO ONE TO TALK TO………..AM VERY DISAPPOINTED…
April 21st, 2009 at 10:08 pm
DOES ANYBODY REALLY GIVE A DAMN
April 23rd, 2009 at 10:44 pm
hmmmm I realy don’t no if I wan’t to order the Magic Jack now. seen to many pepole comeplayning about how it don’t work and how it don’t do this or that and how you get rip off and how they charge you more then ones. But I think that the person who is celling this Magic Jack does not care what kind of problims you have with it as long as he is getting payed for all the orders and for every Magic Jack he is celling. they make it look soo great on tv and every thing but that’s just there way of getting you to order it they figer hey if we make the magic jasck sound like its the best every pepole will order it. But I was going to order it for one reason and its be cuz I’m trying to think of a way that I can macke my phone bill realy realy cheep so that I have a little bit of ex money in my poket and the reson for that is becuase I have a 4 month old son to take care of and I need the ex money to get him what he needs so I don’t need to be getting rip off that’s the last thing I need
May 2nd, 2009 at 3:56 am
Hi ! I got some problem to install the Magicjack. when I connected to USB Port its not loading automatically. “cannot access the internet” this is message is getting. can anybody please solve this…………..
May 2nd, 2009 at 5:11 pm
@Bhaskar,
Is your USB port an external port? If so, is it a/c powered? The USB port needs to be a/c powered if it is an external port.
HTH
May 6th, 2009 at 10:45 pm
I need to call the U.K. on business. I cannot get through with 011-number. 00 doesn’t work either. How do I call international….
May 8th, 2009 at 8:11 pm
HI
I HAVE PROBLEM TO INSTAL MY MJ PLEASE IF YOU CAN HELP ME SEND ME A PHONE NUMBER SO I CAN CALL ANYONE IN THE CUSTOMER SERVICE. THANKS
May 9th, 2009 at 7:43 pm
I bought Majic Jack from the official website , When I plug majic jack in to the computer, the driver(software) does not get installed and there is an error.(Progress bar of the installation window does not finish all the way).
Can someone please help me with this issue.Or is there a 1 800 NUMBER FOR MAJIC JACK I can call from where help can be provided.
Any kind of help will be greatly appreciate.
BTW is there a special hardware requirement for Majic Jack( My computer has 2.3 Ghz processor and 512 Mb RAM)
May 10th, 2009 at 8:12 pm
I cannot dial from a phone the dial tone stays on as I dial the number.
I can only dial from the computer or receive calls.
How do I correct this problem
Jay
May 10th, 2009 at 9:55 pm
I cannot dial from a phone the dial tone stays on as I dial the number.
I can only dial from the computer or receive calls.
How do I correct this problem
Jay
I contacted najicjack via chat and they helped me fix the problem, the voice quality is very good
May 14th, 2009 at 2:42 am
I ordered this piece of junk and on the next day, 98.00 was taken out of my account and an extra 39.00 for service I did not order.
I suggest that you contact your Attorney General’s Office regarding the dissatisfation of your service. By the way, you may contact them two ways…(561) 594-2140 or (281) 404-1551.
Good luck
May 18th, 2009 at 3:56 am
Is there a way to stop MagicJack from automatically loading when the pc boots up.
I would much rather start it up from the shortcut and be able to turn it off when I want.
Other than that, It has worked great for me, very clear hearing people and them hearing me, I dont recommend using a head set. I tried it and the mic on the headset will catch all the background noise.
The person you called will hear static. But on the phone (corded not cordless) everything is just like my regular phone.
I just want to be able to manually start it and manually shut it down.
If curious as to why, I am a gamer and I have to go thru the task manager to shut it down.
anyways
Thanks
woo hoo………….
May 18th, 2009 at 4:05 pm
Dan,
If you unplug the magic jack it shouldn’t start up until you plug it back in again.
HTH
May 18th, 2009 at 5:01 pm
ahh kewl I didnt know you could do that.
Thanks for the reply.
Thanks
Dan
May 19th, 2009 at 4:39 pm
Dan…glad that helped you!
May 28th, 2009 at 1:36 am
I need to contact you to pay my anual fee with a new credit card, the account from last year does not exist no more please contact me *phone number removed for privacy*
May 28th, 2009 at 4:27 pm
ligia,
This site is not affiliated with Magic Jack in any way, it is a review and discussion site of their service.
For the problems you are having, please contact Magic Jack through their official website at:
http://magicjack.com
Their customer care page is located at:
http://www.magicjack.com/1/customercare.asp
HTH
May 29th, 2009 at 8:38 pm
ihave brablem in my majk jak ineed to call the customer service
May 30th, 2009 at 2:50 pm
@mohamed m mohamed,
You’ll need to contact their customer service through this page at the official website:
http://www.magicjack.com/1/customercare.asp
HTH
June 8th, 2009 at 3:24 pm
I am suing magic jack for ripping off american customer’s pocket.
June 9th, 2009 at 4:47 pm
I just recieved magicjack and cannot register it. It says if you are connected to the internet our registration server is down, so I went to tech chat and they had me run a bunch of applications none worked, and still this morning im getting same thing, but when I pick up my phone I here a dial tone, but cant make calls or get a number until I can figure out why It wont let me register.
June 10th, 2009 at 2:05 am
My payment for the unit was credited back to my account. Do you have address where I can send check payment? Tnx!
June 14th, 2009 at 2:22 pm
i need help with my account.
June 14th, 2009 at 5:54 pm
@ray & allen,
Here is the link to the customer service page at the official magic jack website:
http://www.magicjack.com/2/customercare.asp
June 22nd, 2009 at 1:52 am
my mom purchased a magic jack in the US and it was sent here in the philippines.our neighbor borrowed it and i did not know that they never ejected the device after using it.now it has been corrupted.what shall i do about this.will my mom continously pay for the yearly billing even if the magic jack is not working anymore.and are there customer service hotlines so i can inquire on how to fix the problem of my device?please help me with this.thank you
June 22nd, 2009 at 3:00 pm
tricia,
Have your mom contact customer service at the official Magic Jack website and see if she can purchase another device. Here is the customer service link:
http://www.magicjack.com/1/customercare.asp
June 23rd, 2009 at 12:05 pm
hello AJ,
You are doing a very nice job.My MJ has only one problem on picking up the phone from cradle the dial tone takes a long time to appear. I have changed many instruments, purchased powered USB ports, Fit the phone directly in computer without the cord. I have tried in various notebooks and computers but the problem remains.
I have a high speed BB internet. But nothing works and for this reason I have started hating MJ. Do you have any solution to the problem. It is very frustrating to wait for the dial tone to appear when you want to make a phone call. Hope to get a reply/suggestion from you. Bye
June 23rd, 2009 at 2:53 pm
anil, I have had the same thing happen, but not all of the time. I’m suspecting it is a fluctuation in my internet speed.
June 24th, 2009 at 11:41 pm
More than once, the person I am talking to on the other end told they heard beeps all the time. Any help?
June 26th, 2009 at 3:22 pm
@Asela,
That might be from your internet connection so I can only suggest that you try a different phone and also if you can, someone else’s internet service just to see if that is the cause. I have had beeps on a regular land-line that was not used with magic jack, so I think it must be an external problem.
HTH
June 27th, 2009 at 5:34 pm
Every time I try to dial out, MagicJack disconnects my internet connection. Any suggestions?
June 29th, 2009 at 4:59 pm
MY MAGICJACK WAS WORKING FINE, THE LAST 9 MONTHS,
NOW ALL OF A SUDDEN, IT WORKS WHEN ITS WANTS TO
WORK, I GET ERROR 3 & ERROR 9, CONNECT TO THE INTERNET. THE INVENTOR, NEEDS TO HAVE A 24 HOUR,
TROUBLE SHOOTING PHONE NUMBER.IF YOU STAND BY YOUR
PRODUCT,I THINK MORE PEOPLE WOULD SUPPORT YOUR PRODUCT. DON’T PISS OFF YOUR CURRENT CLIENTS, WHEN THEY HAVE PROBLEMS WITH THEIR MAGICJACK.I GET NEGATIVE RESULTS WHEN I LOG ON TO MAGICJACK WEBSITE.
IF SOMEONE DOES NOT CONTACT ME, YOU WILL LOSE ANOTHER CLIENT, AND DON’T FORGET WORD OF MOUTH?
July 5th, 2009 at 10:00 pm
I would like to change my phone number. How do I go about doing it. Thank you.
P.S. No problem with phone service! Clear and loud as a bell and no problems. Very happy!
July 5th, 2009 at 10:16 pm
Andy Boushack,
I as well enjoy my majicjack. You can change your number by going to the following,
http://my.magicjack.com
It is 10.00 on the third change though. They only give you one free change.
July 11th, 2009 at 5:47 pm
I purchased the magicjack in Nov. of 2008…have had few problems and most were “learning” experience, mostly I am satisfied.
Only problem I did not get corrected is the beeping(Some say it sounds like someone trying to dial the phone) that others hear on their end when I call them(I cannot hear it on my end)
Doesn’t seem to happen 100% of the time…has anyone else experienced this??
For me I got fed up with asking the phone company to explain the increasing “FEES”(Which they never do) on my landline…my bill kept going up and I was not even making long distance calls…so even though the magicjack isn’t perfect..it sure helps to stretch the budget during these economic woes.
July 14th, 2009 at 6:37 am
Charlene:
You certainly have a good attitude. If more than one person complains of touch tone crosstalk then the problem is in your town, usually a bandwidth problem between your cable company and the backbone internet service provider. Try calling the same people with your computer and MagicJack from a friends’ house on the same cable company broadband network. If the calls are OK from the friends’ house, then your cable or DSL broadband provider should clean up or change your lines.
I notice with great interest that the negative remarks from some MJ customers are due to their Ugly American type attitude. They want cheaper phones, but expect very expensive Telco type service.
I have over 50 years AT&T phone company experience and am interested in how you solve the problem that is not the fault of your equipment.
Joe
July 17th, 2009 at 5:35 pm
I saw a magic jack advertising for international calling plan for pennies per minute. However, I do not know how to sign up for the international calling plan, which countries are in the plan, what are the rates for calling non-magic jack land lines or cell phone numbers.
Please respond.
Clark Stephen
July 17th, 2009 at 5:41 pm
why not have a toll free or a local number or even long distance toll number for even a limited numbers of hours of customer service with a human touch?
Is maximizing profit your only or ultimate goal?
Clark Stephen
July 18th, 2009 at 6:08 pm
@Clark Stephen,
This site is not affiliated with Magic Jack, it is a review and discussion site of their service. You can find their long distance rates by visiting the official site at magicjack.com. To purchase minutes you will need to log into your account at my.magicjack.com. They are pre-paid minutes.
Thanks for visiting!
July 19th, 2009 at 5:12 pm
How can I install the Magic Jack wireless, for the cellular phone? Can I use it from Chile, South America?
July 20th, 2009 at 3:16 pm
@Sylvette,
Magic Jack does not currently work with cell phones although i have heard rumors that it is in the works. You can use a magic jack from Chile if it has been activated in the US before taking it to Chile.
Thanks for visiting!
July 21st, 2009 at 1:38 pm
I love my mj,it works grate for me.but i got it in 2008,& payed for 5yrs,i have my bank statment to prove it. but on my pc thay say its up in 2010,it soud be up in 2012& how do i pay for it yearly
July 22nd, 2009 at 3:51 pm
@ace,
Contact the customer service at the official magic jack website, they should be able to straighten out your account for you.
Thanks for visiting!
July 24th, 2009 at 3:18 am
hi.
my magic jack worked fine for about 1 month. now the people i call say that they can’t hear me or that i am breaking up. i have done everything they said to do, but it still doesn’t work.
should i try an ac powered usb hub?
July 24th, 2009 at 3:43 pm
@kelly,
Yes, I would recommend trying an a/c powered usb hub. Those seem to solve a lot of problems with the magic jack and they are inexpensive.
Thanks for visiting!
July 31st, 2009 at 9:21 pm
I have been using Majic Jack for a while now and I gotta say it works great! I see all these comments about people who had problems with it and I really think that most of them are your own fault. Do not talk trash about a reputable company for your own mistakes.
August 18th, 2009 at 8:01 pm
Hello Dan,
Firstly thanks a lot for your invention. It has revolutionalized VoIP. I am myself a VoIP engineer and have worked in the field of Telecommunications for a few years now.
Also, travel a lot and use your device for personal communications. This has really made a lot of different in my connectivity and mobility.
I cannot thank you enough.
I believe I have used your service for around 20months to 2 years. And I signed a 5 year deal at the end of my first year. However, as good as your invention has been, off late I have seen a sharp dive in the service. I guess with the hype magic jack has created, there has been a flood of customers may be a couple of dozens thanks to me. I am guessing you are in the process of upgrading your systems fair enough, I hope you soon fix your audio quality issues. Past few months I have not be able to use the device because of a broken storage error, rest assured a lot of people have seen this already.
Also, if I may I would like to take this opportunity to ask you about your investment strategy and future road map for magicJack. What do you really do with all that money? An investment advice please
.
I am guessing some may go back into probably buying a great yatch? Some into real estate? And I am guessing you invest some back in the business. I am sure you have invested into upgrading the systems. However, if I may, I would like to suggest investing some in training the support staff.
They are lovely folks and I am sure they have pleasured a lot. However, I have been they whipping boy.
Below is the excerpt from todays chat session with one of those. I would also like to invite you to log into your systems and check my earlier logs phone number xxxxxxxxxx.
Hoping to a better world. All I want is WORLD PEACE!!!
Thanks,
ronnie
Your Issue ID for this chat is LTK419073382473X
Desmond: Hello, how may I help you?
ronnie: Hi Desmond
Desmond: Hello ronnie
ronnie: In the mrning I was chatting with another agent
ronnie: and I got DC…
ronnie: I am going to copy paste our conversation
ronnie: and I would like you to look into the account, check my logs and take it from there
ronnie: is taht ok ?
Desmond: Thank you for bringing your concern to us.
Desmond: Please allow me to assist you with that.
Desmond: Your account information?
ronnie: xxxxxxxxxx
ronnie: Steph: Hello, how may I help you? ronnie: hi Steph Steph: Hello ronnie: my magic jack is broken ronnie: i need to exchange it ronnie: i have had a long chat with you guys last month and i never get time to do this ronnie: if you can look up my logs Steph: Are you still on the 30 day trial? ronnie: it would be a great help ronnie: no i have ben your customer for 2 years ronnie: and i have purchased a 5 year plan\ ronnie: but 3 months back the magic jack stopped working ronnie: gives some broken error ronnie: broken storage ronnie: we have done all trouble shooting ronnie: could you please look into my logs Steph: Sure Steph: let me read through your previous chats Steph: One moment please… Steph: Thank you for waiting Steph: I think this issue needs to be resolved by our Upper level tech who will be able to help you more regarding your problem Steph: Would that be okay? Steph: *Would that be okay if I transfer you now? Steph: Are you still there, ronnie? Steph: I have not heard from you in a while. Do you wish to continue this chat session?
Desmond: Thank you.
Desmond: Please wait while I check that for you
ronnie: thanks
Desmond: One moment please…
Desmond: Thank you for patiently waiting.
Desmond: License Expires: 04/21/2014
Desmond: So your magicjack is still IN-Service.
Desmond: Is your magicJack plugged in right now?
ronnie: hey … we have done all this troble shooting
ronnie: have spent hours on it
ronnie: dont want to do it again
Desmond: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
ronnie: last i spoke i was supposed to get it exchanged
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with ‘Evert’
Your Issue ID for this chat is LTK419073382473X
Evert: Hi, this is Evert, from higher level support and I will be assisting you
ronnie: thank Evert
ronnie: Would you mind looking into my logs from a month back
ronnie: or may be 2 months back?
ronnie: i went over all this
ronnie: i never get time
ronnie: thats y i am contacting you guys after a month or more
ronnie: it would be a great help
Evert: May I know the exact nature of your problem with full details please?
Evert: May I know the exact nature of your problem with full details please?
ronnie: for that reason I am asking you to look into the logs
ronnie: I do not really have time to explain this all over again
ronnie: I need to get my magic jack replaced
Evert: is the bluelight on?
ronnie: Evert… plesae understand
ronnie: i do not have time to trouble shoot this
ronnie: i have spent hours on this
Evert: Alright, I understand
Evert: would you like to get a replacement?
ronnie: yes pleace
ronnie: please
ronnie: however not right now
ronnie: I would like to first request
Evert: Oh
Evert: Yes?
ronnie: to get atlest a month to return the old one
ronnie: i keep travelling and i dont get time
ronnie: if you can send it to be my august 25 I can return it to you by sept 25
Evert: I am sorry but you will be only given 10 business days to return the defective jack upon receiving the new device
ronnie: as i said
ronnie: i keep travelling and this is not possible
ronnie: i have been your customer for some time
Evert: I am sorry but that is not possible
ronnie: and i have signed 5 year deal
ronnie: i would guess this is just one thing you could do for me
Evert: No, it is not possible, You will be charged if you will not return the defective jack after 10 business days
ronnie: ok then would you guys refund me the days of service i have missed?
ronnie: or would you guys extend my last date?
ronnie: by 3-4 months
ronnie: ?
Evert: No
Evert: That is not possible as well
ronnie: great
ronnie: what is your inventors email address?
ronnie: i want to write to him….
Evert: No, please read our Terms Of Service to answer all your questions
ronnie: perfect…..
ronnie: perfect…..
Evert: Okay Bye
Chat session has been terminated by the site operator.
August 19th, 2009 at 2:56 pm
Hello
Please advise if I can buy Majic Jack from
any company or agent in Lebanon.
Tks a lot
August 23rd, 2009 at 2:32 am
I just had the same type of chat session as Ronnie. They dont listen to you, make you do everything that you have done 100 times already and then make it nearly impossible to replace. Magic Jack is a joke to me. I personally hate MJ. Sadly, I have been laid off due to cutbacks and have not been able to find another job, so I am stuck with them for now. As soon as I get back on my feet. MJ is out of here.
My MJ crashes all the time, has poor reception alot, puts people on hold and I cant take them off, or when I dial out it rings 3 times and goes back to a dial tone. Skype was much better for sure. Well, enough ranting.
August 28th, 2009 at 1:13 pm
I bought Magic Jack at radio Shack on Thurs. 8-27
Got it home would not install. got online & in chat with a tech. Needed to download a program from them to make it install.
The Tech was very nice & very helpful would give her 5 stars. M.J. I would give -5 stars.
We live in a small town in Indiana, when I did get M.J. installed after an hour with tech person I tried to get a local phone number, NO LUCK! All I could get in my area code was from cities over 50 miles from our location. So now if people around our home wants to call us it’s a long distance call for them to call us even though the calling house is only 100 ft. away.
M.J. does NOT let you look for phone numbers BEFORE you sign up, so in my opinion this is FALSE ADVERTISING saying it will work everywhere.
If you live in major big cities this probably will work for you. If you live in a small town or out in country FORGET buying it.
Tom
August 30th, 2009 at 5:25 pm
Let’s be honest–I re-signed for a 5 year renewal license because I LIVE on my computer, use my telephone very infrequently and loathe paying for a service that I seldom use. However, you DO get what you pay for and MagicJack has many, many annoying issues. Chief among these, is its tendency to take over (and generally MESS UP) your configurations after one of its frequent updates. And woe-woe-WOE-be-unto-you if you should need to “rely upon the kindness of (those) Customer ‘Support’ strangers” in MagicJack-neverland (!) It can get…very ugly, very quickly. Not only should you expect to spend a MINIMUM of 30 minutes phone time, even after your call has been escalated to a supervisor; but these supervisory techs are a bit on the arrogant side as they fail to fix your MJ issues. In the end, I find that I repair these glitches myself…just in time for the next Magicjack update (she adds dryly)
August 31st, 2009 at 12:35 am
I ordered my magicjack in April of 2008 & when I did, I bought two of them. I was told at the time that I would receive 5 years by paying $59.00 each. I did so. I used one of them & the other one I never even used. I lost my Internet account for several months, & have now gotten it back ^ tried to use my magicjack & am being told that I need to renew my account. That should not be because I paid for two 1 year contracts with a 5 year add on. I want my service plan that I paid for. Please assist me with this. Sincerely, Mark Delmont
September 19th, 2009 at 6:05 am
I went to http://www.domainsearch.com and found this email address listed if ya wanna try to email them:
e35kr29f3r3@networksolutionsprivateregistration.com
Administrative Contact, Technical Contact:
Bone, Richard
Ymax Communications
ATTN: MAGICJACK.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA 20172-0447
570-708-8780
September 19th, 2009 at 7:12 pm
I like my magic jack. The only problem I am having is trying to order ONLY 1 more year. The order page keeps going to a 5 year renewal fee of $59.95. How can I contact this Company to renew for only 1 year at a time without having to buy 5yrs?
September 22nd, 2009 at 1:24 am
Order # DT01038308 on 9/9/08 was for 5 years’ service. (Platinum Plan Claim Code EIXM7SBV7T) Service has already been discontinued. Because service is discontinued, no links work. How in the world can I reach a human being who can fix this problem???
September 25th, 2009 at 12:03 pm
i have the magic jack for 4 weeks and it worked perfect, now the problem starts i cant call from another phone to my magic jack number, always a message “this phone number not exists” i contacted the custumer service by chat and no use. i think its a rip off or poor quality product.
September 28th, 2009 at 9:58 pm
I like my current ph #. Can I use my existing phone no. Will I ever be able to use it???
October 4th, 2009 at 10:08 pm
I keep getting no serial number passed in my registration window and all i seem able to do is close it. The interface says that i need to connect to the internet then double click (right above the dial pad), but the software was downloaded from the internet and my connection is running perfectly
please help!!!
October 6th, 2009 at 1:38 pm
I need to report my magic jack stolen the # is 336-295-2901 please advise I want it turned off asap thank you
October 11th, 2009 at 4:30 am
It want take my credit card information for the delux package to get the long distances, and can I get a local number like (334)287….or (334)289….Please help!
October 12th, 2009 at 8:34 pm
i have 4 magicjacks, and it all works, I have some issues before, but all were solved.
magicjack offers 19.95..second year plan, I just bought 4 plans..
just ask for help..
magicjack will work good, but it depends on the Internet, computer or telephone that you have..
So if you have cheap phone, slow internet and OLD PC..well, dont blame magicjack..!!
because it really rocks!!
October 18th, 2009 at 1:06 am
Since VOIP systems like Magic Jack, connect to my computer, what are the risks of idenity theft and other computer related crimes?
October 27th, 2009 at 12:43 pm
Hi my name is sandra,I Oder a m jack about 4 days ago have not recieve i even pay for 3 day service, is there a way to found out the stautus of my order? is there any 1 out there that has had a magiC jack n it has work out good?
October 27th, 2009 at 9:54 pm
We are having SOOOO much trouble with our M.J.
Seems like it shuts itself off. and we can’t recieve or make out going calls. we really would like to get the bugs worked out. so we can save a little money.
PLEASE if you aren’t the right people to help, send us someone who can.
thank you:
Don Androusky
#765-203-8805
October 28th, 2009 at 10:52 pm
when u call customer service, all they do is hang up on you and you have to call back and waste more of your time…they have an uncanny ability to drop your call so you get nowhere with them.
THEIR CUSTOMER SERVICE S U C K S.
good luck people another scam at work defrauding the good people of this world….
October 29th, 2009 at 8:11 pm
I got a trial of magic jack. they charged my card up front when i was supposed to have it free for 30 days. i sent it back because it did not work and have been trying to get my money back for 2 months. their customer service blows big time
November 4th, 2009 at 9:56 pm
I am trying to contact customer services. because I haven’t had any problem till today when I try to call diferent numbers and I dial the number and it sound in my cell phone showing up a number weird +81-84789-23501. Please someone contact customer services you can send me the phone number.. Thank you
November 5th, 2009 at 7:19 pm
I just bought my magic jack yesterday and itt was working pretty fine the whole day but today i can’t even use it.. It can’t read the majic jack device ive tried unplugging it and restarting my pc. And everytime i plug it my computer freeze and if i unplug it my pc will work fine..so what seems to be the problem
November 6th, 2009 at 11:33 pm
I’ve had my majic jack for several months now. It works ok, not great but ok. Sometimes the call quality is so so and other times it works fine. I think it has to do with how much bandwidth is being used as I noticed that during the day the call quality is much better than during evenings when more people are home and probably doing stuff on their computers. The problem could be with a congested cable company network. I’m happy with it as far as it being a cheap alternative. I am out of work right now and can’t afford my Qwest landline anymore so I dropped it. I have to have internet for my online business to make some money so cutting internet service was not an option. Magic jack, while not the best quality phone service, is saving me alot of money right now.
November 12th, 2009 at 1:52 am
I wanted to know how to uninstall magic jack from my computer and not ever be billed at a lated date.
November 12th, 2009 at 4:41 am
Hi, I wanted to share my magicjack customer service experience with everyone on this site. I was able to make calls with no problem but i found that i couldn’t receive calls. whenever i would call my magicjack phone number, a man named anthony would answer!! i asked him if his number was the same as my assigned number and he said it wasn’t. so somehow my number was forwarding to him…… All in all it took about 2 hours but my issue did end up resolved:
I logged on to the live chat and ended up talking to someone named Reyna. She had me unplug and plug in the magicjack, restart the magic jack, format the magic jack and then upgrade the magic jack. none of this resolved my issue and then we were disconnected. i’m sure you can imagine that at this point i was frustrated. here is a transcript of what happened when i logged back on to the live chat:
Please wait for a site operator to respond.
You are now chatting with ‘Crystal’
Your Issue ID for this chat is LTK419085008627X
Crystal: Hello, how may I help you?
stevie: i was just in a conversation with Reyna, but it got terminated, is there any way for me to speak to her
stevie: ?
Crystal: Please allow me to assist you further, Stevie.
Crystal: May I know if you do have any certain error message that you see on your screen?
stevie: great now we have to start all over
stevie: ?
Crystal: Please unplug your magicJack device and plug it in on other usb port after 30 seconds.
stevie: i dont have an error message. i set up my magic jack today and the phone number it gave me is 480-463-3384. when i call that number though, a man answers. i cannot recieve incoming calls at that number
stevie: i already unplugged it and plugged it back in
stevie: i already did an update
Crystal: http://upgrades.magicjack.com/upgrade/upgrade.dmg
Crystal: Please do run the upgrade again, Stevie.
stevie: i already did it
Crystal: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with ‘Rodney’
Your Issue ID for this chat is LTK419085008627X
Rodney: Hello, Stevie. My name is Rodney. To better assist you, let me put you on hold while I read your previous chat. Thank you.
stevie: k
Rodney: One moment please…
Rodney: Thank you for waiting Stevie.
Rodney: Please unplug the magicJack.
stevie: alright its unplugged
stevie: i already formatted it, the agent i spoke to before the last had me format it
Rodney: One moment please…
Rodney: Thank you.
Rodney: Now please plug in back the magicJack into a different USB port.
stevie: i only have 1 usb port on my computer
Rodney: Please plug it back in.
stevie: okay its plugged back in
stevie: HELLO?
stevie: its plugged back in
stevie: still not working
Rodney: Please do this again:
Rodney: Please go to Finder or Go > Applications > Utilities and Open Disk Utility. Choose the magicJack drive from the left panel and then click Erase on the right. Choose Volume Format, MS-DOS (FAT) File System will allow the drive to be read on Mac’s and PC’s and a name. Click Erase.
stevie: i’ve already done tht
stevie: that
Rodney: Yes, please do it again.
stevie: okay done again
Rodney: Please unplug the magicJack and plug it back in
stevie: alright it is asking me enter my email address and password to verify my account
stevie: and now it is verified
Rodney: Do you have the soft phone now?
stevie: what do you mean?
stevie: soft phone?
Rodney: The dial pad like on your screen.
stevie: yes
Rodney: Does it have ready to call?
stevie: yes but when i call my own number from another line, a man named anthony is answering!
stevie: his number is not the same is my number but for some reason when i dial my number it is reaching him
Rodney: May I know where did you purchased the magicJack?
stevie: from the magicJack website
Rodney: One moment please…
Rodney: Thank you for waiting Stevie.
Rodney: Would it be fine with you if we’ll change your number?
stevie: yes
Rodney: May I know what area code and prefix do you want?
stevie: 480-463
Rodney: Please wait while I check that for you
Rodney: Alright.
Rodney: Please unplug the magicJack and plug it back in.
stevie: okay i’ve unplugged and plugged it back in
stevie: it is still not recieving calls
Rodney: Do you have a new number now?
stevie: yes
Rodney: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Rodney: http://upgrades.magicjack.com/upgrade/upgrade.exe
stevie: i use mac
stevie: andi have already run the upgrade 3 times
Rodney: Sorry.
Rodney: Please use this:
Rodney: http://upgrades.magicjack.com/upgrade/upgrade.dmg
stevie: i have already run the upgrade 3 times
Rodney: Now try to call your new magicJack number.
stevie: it does not recieve calls
Rodney: Did it still go to voicemail?
stevie: no
Rodney: Did you get any error message from the automated voice?
stevie: there was no automated voice. it just rang for a while then beeped then stopped ringing
Rodney: Does the phone only connects to the magicJack alone?
stevie: yes
Rodney: Please unplug the phone to the magicJack and plug it back in.
stevie: still does not work
Rodney: May I know if you don’t have problem on making calls?
stevie: i can make calls with no problem
Rodney: Please unplug the magicJack.
stevie: okay
Rodney: One moment please…
Rodney: Thank you.
Rodney: Now please plug in back the magicJack.
stevie: alright it is plugged back in
stevie: still not recieving calls
stevie: hello?
Rodney: May I know again since when did you have this problem?
stevie: since i activated the magic jack this morning
Rodney: Would it be fine with you if you’ll use different area code and prefix?
stevie: i need the same area code
stevie: a different prefix would be fine
Rodney: One moment please…
Rodney: Please unplug the magicJack and plug it back in.
stevie: okay it now appears to be working thank you very much
Rodney: You are welcome.
Rodney: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the “close” button on the top right of this screen and the survey will appear. Thanks again!
this was the most inane customer service experience i have ever had. while i am glad that the issue ended up resolved, i CAN NOT BELIEVE how many times that they had me unplug and plug and run an upgrade…. in the end, having the prefix on my number changed is what did the trick. i hope this helps someone else resolve a similar issue in the future
November 18th, 2009 at 4:24 pm
I have just read all the reveiws, it’s hard to beleive so much has happened without any one helping. I have had magic jack going on two years, it’s been the best thing I have done. Since then I have had at least 30 others buy one. They all feel the same way I do, it works great. I did return my first one, got a refund right away. Then ordered another one it has worked now for the two years. i did have Vonage before, Magic Jack works better for me. Just keep trying it will work…
December 3rd, 2009 at 1:58 pm
Dec. 3, 2009
My magic jack phone says that my contract has expired. However, I paid for five years. My Magic Jack email from you confirmed this fact.
Order Confirmation #DT01355936 sent 11/07/08 at
9:50 PM. I have this email which says I bought
a Five Year Platinum Preferred Plan. The cost
was charged to my Credit Card. Please reconnect
my phone service. Thank you. Linda Johnson
December 3rd, 2009 at 4:49 pm
@Linda Johnson,
You need to contact Magic Jack about your account at their official web site here: magicjack.com
This site is not affiliated with Magic Jack.
December 16th, 2009 at 2:36 pm
I purchased a magic jack previously and I liked it except I didn’t have a local number and being in business for 40 years, that didn’t work for us. Can I now get a local number for the 43420 zipcode.
December 20th, 2009 at 10:38 pm
I have an unfortunate situation. I do computer repair, and a customer of mine had bought a magic jack, and asked me to hook it up. Everything worked fine. Until my next visit. Seemed he couldnt understand why his inital phone number was still ringing on the phones throughout the house, but not through his computer. He had thought his home phone would work through the device, therefore his computer. After my explaining to him how magic jack has its own phone number, he shook his head and said ‘here, you can have it.’ Apparently he didnt want it anymore. So with that explanation in place, now my problem. I would like to use this magic jack, but am unable to figure out what I need to do to switch it over to me as he had already filled out the information on it in his name, including paying the $20.00 on his credit card. I’m using skype, but would gladly switch to magic jack since A: As a computer tech I already have several computers running 24/7, and B: I would much rather use a regular inexpensive phone than getting headsets for the skype setup.
December 21st, 2009 at 8:21 pm
Magic Jack sucks!!!! No support, and you are bombarded with spam.
December 26th, 2009 at 12:43 pm
I havent seen any problems with it?
December 29th, 2009 at 8:43 am
I bought one of these at Best Buy. I began to install it and got as far as the page that asks you if you want a vanity number, Canadian number or free number. No where did it say anything about transferring your current home number to MagicJack. I also noticed my city (pop. of over 70,000 and largest in the area code) was not listed as an option for my area code. The MJ rep didn’t see a problem with this, didn’t have an explanation for why they didn’t include my city in the drop down menu and wouldn’t hand me off to someone more qualified to answer my questions. He essentially hung up on me. Their customer service leaves A LOT to be desired. This thing sounds like a complete scam and I WILL be reporting them to the BBB for misleading advertising.
January 3rd, 2010 at 7:18 pm
I can not hear anything when someone calls me or I call them. I turned the volume up louder but I still could not hear anything. I try a lot of things but none of the things I tried worked. What should I do? I need help. Thanks!
January 7th, 2010 at 8:47 pm
hOW I CAN GET MY MONEY BACK I HAVE NOT BEEN USING THIS I TOOK IT BACK TO THE STORE BUT YOU GUYS ARE KEENPING TAKING MONEY OVER MY ACCOUNT CARD i WANT MY MONEY BACK……..!
January 20th, 2010 at 6:28 pm
I currently have magicjack phone 409 356 6141 for 5 yrs and you cancelled it while i was working on it, I had it disconnected for a while.
you just charged me for a new phone 69.95.Please cancell the new charge now. I don’t want it for 10 yrs, I’m 82 I won’t be here that long.
P.S. the dumb thing don’t work with my Prevex spyware anyhow.
Forrest Leader
January 22nd, 2010 at 9:01 pm
Registration seemed to go fine, did the email confirmation thing, and yet the dial screen continues to say ‘please wait’, and then asks me to open my internet (it is open, signal strength excellent) and double click. Goes right back to ‘please wait’. ?????
January 22nd, 2010 at 9:53 pm
Lizzie: Hello, how may I help you?
steve: hi–yes, I believe my internet is too slow to make this work.
Lizzie: May I know the exact nature of your problem with full details please?
steve: I just installed my MJ for the first time. The person receiving my call can hear me, but I can only hear small bits of their voice through my MJ.
Lizzie: Do you see the dial pad on your screen with a ready to call message?
steve: Yes, but, Lizzie, I got that last bit backward-I can hear from the MJ phone, but people receiving cannot hear me well.
Lizzie: Please make sure your magicJack connection settings at the top-left portion of the softphone is set to the correct type of internet connection. Choose the option that says “Normal” if you are on a WIRED connection. However, if you’re using a WIRELESS service, kindly choose “Aircard”.
steve: I have a satellite connection (Wildblue)–is that considered “wireless”?
Lizzie: On your magicJack, click menu and volume/headset control. Can you toggle between telephone and headset there?
Lizzie: If using a phone, choose “Telephone”
Lizzie: If using a headset/speakers, choose “Headset”
Lizzie: Hello
steve: yes…it’s set correctly…am I talking to a human?
Lizzie: Please go to menu on your magicJack, click headset/volume control and lower the volume for both microphone and speakers to about 1/3 of max.
Lizzie: Ensure that your computer clock is correct
steve: Lizzy, I would like to know if I can return my majic Jacks for a full refund?
Lizzie: How do I return my magicJack?
The magicJack Money Back Guarantee policy ensures your complete satisfaction. If for any reason you wish to cancel service within 30 days of your purchase from magicjack.com (which is the date you order the magicJack), we will refund your money if the terms of our Money Back Guarantee are satisfied.
If you purchased your magicJack at a retailer, we recommend that you adhere to the retailer’s return policy and return the device to the retailer with your original packaging and receipt.
Terms of Money Back Guarantee:
The money back guarantee applies only to magicJack device purchased on magicjack.com
* You must return your magicJack(s) within 30 days with the RMA email or RMA Bar Code enclosed
* Before returning equipment you must obtain a valid RMA number from our Customer Care department by visiting: http://my.magicjack.com/returns.html
* All returned equipment must be in the original packaging with the UPC or bar code intact.
* All components must be included.
The magicJack Money Back Guarantee will not be issued if you fail to meet these requirements.
You are responsible for return shipping. Equipment returned without a valid RMA number will not be eligible for the magicJack Money Back Guarantee.
Your method of payment will be credited within two weeks from date of return. The credit may not show up on your physical printed statement from your bank for up to two billing cycles.
magicJack always wishes to provide you a pleasant and satisfactory experience.
Lizzie: By way, when did you order your magicJack?
steve: I cannot provide all the information needed to receive a valid RMA number without talking to a customer service rep. I ordered it about a year ago.
Lizzie: I see
Lizzie: Please allow me to inform you that since you are beyond 30 day trial period we cannot offer you refund
steve: So what do you say sweety-pie?
steve: Oh, I thought maybe it was 30 days from initial install…now what am I going to do?
Lizzie: You have just register the magicJack
steve: yes
Lizzie: It is only starts for your one year free of service
Lizzie: The starts of 30 day trial is the date when you ordered
Lizzie: You may use the magicJack instead
steve: Okay, so I can’t use it with my slow internet connection, which I wasn’t told would be a problem when I ordered…so I feel MJ should share some responsibility if not all of it.
Lizzie: Are you using satellite connection?
steve: yes
Lizzie: magicJack wont work with Dial-up or Satellite connection
steve: thank you for understanding that. Now can we come to an agreement about what MagicJack can do to remedy the situation?
Lizzie: As much as I want to help Steve, I am only following the protocol of the company
Lizzie: I apologize for this.
Lizzie: Please refer to our TOS
Lizzie: http://www.magicjack.com/tos/
steve: That’s very nice, but I would like to know why we were not informed of the “no satellite connectivity” problem before I gave MJ my credit card number?
Lizzie: It is posted in our web site that satellite is won’t work with magicJack
steve: But I ordered over the telephone after seeing an infomercial…not from your website. Is there a way to terminate my account if you are unwilling to take any responsibility?
Lizzie: If you wish to stop using the magicJack, you can simply stop using the device. You do not need to cancel your account as we do not bill or charge you for the following year when your license expire. After a year if we detected that magicJack account is not anymore active we automatically disconnect it.
steve: That’s fine, but I will file a complaint with the BBB if you are not going to offer me a full refund.
Lizzie: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with ‘Abigail’
Chat InformationYour Issue ID for this chat is LTK419095593743X
steve: Hi
Abigail: Hello Steve. My name is Abigail. To better assist you, let me put you on hold while I read your previous chat. Thank you.
steve: okay
steve: Abigail–by the way I love your name!–I need to resolve this soon because I have to get back to work.
Abigail: You are asking for a refund?
steve: Yes please.
Abigail: May I know why?
steve: because I have a satellite internet connection, which I understand doesn’t work with your product.
Abigail: May I know when and where did you purchase the magicJack device? Please provide me your sales order number.
steve: That’s why I can’t generate an RMA, because I can’t remember the required information because it’s been so long ago.–about a year I think…can you help me?
Abigail: May I have your full name please and e-mail address?
steve: Steve Lakeevergreenmotel@frontiernet.net
steve: Steve Lake evergreenmotel@frontiernet.net
Abigail: Thank you.
Abigail: Please wait while I check that for you
steve: okay
Abigail: May I know what order you want to have a refund Steve?
steve: I bought 2 majic jacks, I am looking at them—but I can’t find an order number with them anywhere.
steve: hello?
Abigail: May I have your full name please and the first 4 and last 4 number of your credit card that you use in placing the order?
steve: Again, I’m not sure which credit card I used it’s been so long ago…we don’t use the same ones anymore anyway. My name is Steven Daniel Lake…I can give you the last 4 of my SS# : 2844
steve: My mother’s maiden name is Gassett, and my doggy has yellow eyes….I’m about to lose my mind this is going too slow.
steve: Can you give me a phone number so I can speak with a customer rep directly?
Abigail: One moment please…
Abigail: Unfortunately, we can’t issue any refund for you since it is already beyond 30 day trial.
steve: Majic Jack did not inform me (or any other potential customer) of this satellite connectivity problem during the infomercial advertisement, or my subsequent telephone order, and thefore I will have to take the next legal step since Magic Jack is unwilling to take responsibility. Last chance to offer me a full refund…
Abigail: Will magicJack work on dial-up and satellite Internet/connection
Abigail: No. Dial-up and satellite connection (such as Direct TV, Hughes, or Windstream) do not provide enough bandwidth for magicJack. magicJack uses approximately 128 kbps of bandwidth and 80kbps for magicJack to magicJack calls (both upload and download), so you will need at least an ISDN or “Lite” broadband connection.
steve: Thanks so much for your time. I have spent nearly 2 hours on this conversation because you have been so slow with your responses. Your last response is at best “incoherent” and has left me no option but to publish this entire conversation on the internet, report you to the BBB, and pursue further litigation. Goodbye.
January 23rd, 2010 at 12:17 pm
Well, I solved my initial problem (above) with a simple reboot of the computer. Now the issue is that although I can place and receive calls, and the people on the other end say they can hear me clearly, I cannot hear them. I can hear a dial tone when I pick up the receiver, but once a number is dialed, (same area code or not), there is nothing to be heard. Any ideas?
January 23rd, 2010 at 2:51 pm
Issue resolved via their customer service chat. Took a bit of time, but all seems well now. Had to turn off my internet provider’s firewall. Not sure if that’s a good thing…guess i’ll just turn it off when I need to use magicjack. Call quality is very good, some folks say I’m clearer than my landline.
January 23rd, 2010 at 10:11 pm
hello, i use my capital one credit card to pay for another year of service and for some reason money has being taken of every month from my card from september until this date and even twice a month to pay for service for another person phone that i do not know can u help me please
January 25th, 2010 at 8:49 pm
I have received your product and attempting to return un-open package after seeing the charge on my card that was not authorized by me to you .Have stated so in a e-mail.I am on hold as I type this holding time at this point is 1hour47min. Your rob a person either way you go. I state in my email why . But you also charge me 63.95 extra for something that was advertise for only 3.95 per month.
January 25th, 2010 at 10:05 pm
My ph # is 623-255-8192
MY No. does not show up and i cannot make calls
please advise
Thank you
Tom MacLean
January 26th, 2010 at 6:30 pm
I.NEED A PHONE NUMBER FOR MAGICJJACK.ITRIDE GIT HELP AND KNOW ONE NO ONE GOT TO ME BAY EMAIL
January 28th, 2010 at 4:28 am
when I load my M.Jack in 5 mi. it shuts down does not recognize my PC.
January 28th, 2010 at 4:12 pm
i wqas going to move nad i decided not to but in the process of packing everything io lost my magic jackbut i mstill have the cord so what do i need to do , i cant access my internet because it has been disconnected i need an answer please . sincerely Lewis
January 28th, 2010 at 4:15 pm
i lost my magic jack thinking i was going to move but decided not to i lost it during all the packing and i cant access it because my internet is sut down and i did loose my magic jack so please give me an answer thank you Lewis
January 28th, 2010 at 8:17 pm
order a magicjack on jan15,10 dt03665699 was sent to a address that i dont know who lives there my phone is 520-955-4715 office 520-8818535 the address is 2569 e. ft. lowell rd. tucson az. 85716 I would not how or why they typed the address they did please call me.ken
January 31st, 2010 at 8:55 pm
my contract says i bought magic jack for a 5 years and its only been 1 year and magic jack says my service has expired what do i do
January 31st, 2010 at 9:07 pm
im trying to login but it wont accept my password and i send it to my email everyday but the one they give me they say is invalid
February 3rd, 2010 at 8:10 pm
The two changes that fixed my Magic Jack were:
1) install a powered USB 2 four port expander.
2) don’t use the MJ supplied USB flex cable.
February 4th, 2010 at 4:58 pm
I attempted to renue my year old membership, and that was accomplished. Then a new MAGICJACK module was sent to me??? My credit card was billed twice. $42.55 on Jan 19 and again for $21.95 on Jan 29. MagicJack seems not to have a real Customer support live person number. this is very bad practice. If it seems to be “too good to be true” MagicJack is the good example.
February 8th, 2010 at 10:36 pm
HOW DO I RENEW MY MAGIC JACK???
February 17th, 2010 at 9:38 pm
i paid for 2years of service they cut me off today . you still owe me one year of service. please turn my service on. Jimmy Johnson
February 28th, 2010 at 1:35 am
I purchased Magic Jack 2008 and stopped using it for one year I now am using it again I pay online $20 for international calling and I have not been able to do international calling or vocal calling do I have to update my magic Jack please let me know what is my next step to not lose my $20 purchase thank you.
March 2nd, 2010 at 7:53 pm
I think something inside my magic jack is broken how do i order another one without paying for another year of service. I’ve only had it for about 2 months.
March 3rd, 2010 at 6:18 pm
can you send me how to install my magic jack and or a phone number that will work on my phone. i’m using another person phone to send this message to you all i can sell a lots of magic jack if i can get mine to work dorris
March 8th, 2010 at 4:51 pm
I have magic jack paid for 5 years of service after 1 year they are asking for me to pay again, that could have been money in my pocket. now i can’t get up with anyone in customer service.
March 8th, 2010 at 5:17 pm
magic jack fixed my problem….thanks magic jack you rock
March 9th, 2010 at 1:18 am
can i get ur phone number becouse i cannt pay my bill
March 10th, 2010 at 9:58 pm
Taking mine back to Walmart tomorrow. Would not connect to the internet and I went through over an hour and two levels of “chat” service on their website. Finally gave up while waiting 15 minutes for the third level of customer service. It’s too bad because we had one that worked ok for about 11 months, then the USB plug broke off. I wish someone would come out with a reliable and inexpensive internet phone service.
March 12th, 2010 at 6:41 am
how do i uninstall? i have 3 sites, 2 phone #’s. i need to start over. also, the phone doess’t work
March 16th, 2010 at 8:09 pm
MJ has been working well for a month. All of a sudden people calling me on my MJ can hear me, but I cannot hear them. If I call them back on my MJ we hear each other fine. The only thing I did was download and install the MJ Mac update. I am running Mac Osx 10.5.6
Please help
March 18th, 2010 at 2:22 am
My laptop was stolen with the MJ inside carrying case, Will you seen a new MJ and number, just got the 5year up date.
March 18th, 2010 at 2:26 am
need a answer soon.
March 20th, 2010 at 1:31 am
is this my eamil and address
March 20th, 2010 at 1:33 am
is this my email and password
March 20th, 2010 at 2:52 pm
HOW DO I GO BY GETTING REGISTER FOR A PHONE NUMBER
March 22nd, 2010 at 12:36 am
I BROUGHT MY MAJIC JACK FROM RADIO SHACK AN I DONT HAVE A PHONE NUMBER, ALL I HAVE IS A DIALTONE
March 24th, 2010 at 3:09 pm
I think that the majic jack is a great product! however not having a true customer call center seems a little shaddy. my question that never gets answered is; why does the majic jack drop calls? clearity is fine, but after a sertant amount of time the call just disconnects! wtf!
March 28th, 2010 at 5:47 pm
My MagicJack has been working grate for the past few weeks. I have recently swished phones for my Magicjack but now its not working. I tryed to swish the phone back and the Magic jack is still not workin. Whats Wrong with It?
April 15th, 2010 at 6:02 pm
Hi
Till date i dint find any problem with magick jack……but now i am unable sign, it is unable retrive contacts and it is keep on showing SIGNING IN….
i am unable to open magicjack.com or help
April 21st, 2010 at 9:50 pm
Please comfirm if magic service allow to block anonymous and selected incoming phone numbers
April 28th, 2010 at 8:02 pm
Im trying to figure out if u can recieve collect calls and if it charges u?
April 29th, 2010 at 11:47 am
What part of “this site is not affiliated with Magic Jack” do you people not understand? I’m guessing if that concept is too much for you to comprehend, the problems you’re having probably aren’t coming from your Magic Jack.
For those of you that have been using Magic Jack for a while and are suddenly having problems, just try using it on a different computer. I’m betting that a majority of you will find that it works just fine on a different machine. That’s how I narrowed down my problem.
For those of you who just bought a Magic Jack and cannot seem to understand why it won’t work with the computer turned off. You need to go back to using a land line.
April 29th, 2010 at 7:22 pm
i am trying to renew my magic jack suscripsion but do not remember my pass number i do not have acessto my other computer witch has my e-mail address(buddymy @cable onda.net)so i am trying to acess my account with my alternate e-mail address. Buddy.my@hotmail.com)my magic jack number is 516-515-7388.if possible chould you send me my correspondentto my alternate e-mail address
April 30th, 2010 at 7:22 pm
I was wondering if I could find another magic jack users phone # with your website. By the way I love my magic jack phone, and am thinking about getting another one!!!!
May 10th, 2010 at 8:47 pm
I am trying to uninstall my Magic Jack today. I want to return it. My computer it too old. I need to talk with a representative on my cell phone. please email me your number now. Thanks you.
Alma Axelberg
May 11th, 2010 at 4:43 pm
how can I pay and reconnect the service with magick jack
I have the device.
May 11th, 2010 at 9:11 pm
Dear readers,
Anybody knows how MJ work outside of the US? Let’s say in Brazil?
An acquaintance asked me about it and I bought it for them, however, I am not sure that they will be able to plug it in their computer (not sure if it is dial up or broadband) so I am wondering what else can I foreseen about this device…
Appreciate your reply As Soon As Possible,
Kindly,
Barb
June 1st, 2010 at 6:49 pm
1 June 2010
I tried to respond to your renewal notice. Your web site got me to where I expected to place a one-year renewal order for $19.95 and enter a credit-card number, but the screen was practically blank, with a blue (?)square. Not very user-friendly.
Please enter my renewal order and tell me how to send my credit-card number.
Account number 117 683 24
June 2nd, 2010 at 12:06 am
PAY MY BILL
June 11th, 2010 at 1:23 am
I am trying to locate a friend in Las Vegas NV or Henderson NV that uses your phone system.
His name is Phil Crawford. Can you help me locate him/
He hasn’t been playing cards lately and the number I have for him is disconnected. Maybe he got a new number.
Thanks for any help you can give me.
Donna
June 16th, 2010 at 6:00 pm
I have the majicjack for a year, tell me how to pay for this coming year. I reside in Puerto Rico. Thank you
June 25th, 2010 at 10:44 pm
I have a problem, can I restrict anonymous calls the menu to my magic jack doesnt have any options it is very simple like on or off. I do not wish to have blocked or anonymous numbers so how do I do this?
June 28th, 2010 at 9:52 pm
Had to restore my magic jack and i cant find my softscreen dial up or some of the files for the majic Jack/ or tigerjack as i remember some files being named? Its like the files werre deleted and it not recognizing anything really.
PLEASE HELP
June 29th, 2010 at 9:34 pm
I received a phone call from a magicjack rep in which my 16 year old daughter answered and tried to take a message.. The rep was rude and at on point stated “your a stupid bit*h”. when I tried to return this call it was not a working number for magicjack.. You know this is terrible that when your trying to teach your children manners you are faced with a person of this nature and can NOT even complain to anyone from this company.. NO i’m not interested in your service and I will make sure I spread the word on this service call……
July 1st, 2010 at 8:13 pm
i hate dis thing it never wont 2 connect 2 the enternet i never get my incomming calls
July 4th, 2010 at 4:00 pm
I suggest a collective suit to put them out of business if they are stealing people’s money. I paid for a five years plan and got disconnected and the end of year 1. Customer service? Very well thank you. They don’t exist. This means these people are stealing money and turnning magic jack into a big scam. I am contacting as many lawyers as possible to consider a collective suit plus reporting them to the BBB.
July 9th, 2010 at 1:47 pm
I’ve had my unit going on three years with no problems. In June the message side of the dialer reminded me that my subscription renewal was coming up. On the 22 I went to their site to renew for another year and it wouldn’t take my order. I went to live help and they told me that it would be reviewed. That was the last I heard from them. Yesterday they turned my phone service off for non payment. I went back to live help and I was told the same nonsense that it was under review. The customer service rep say’s “he was happy that he could help me” I told him that “he was no more help than my cat was”. At this point he threatened to not forward my complaint to anyone. It’s bad enough that we can’t get service but to have to put up with punks in another country is a disgrace.
July 13th, 2010 at 3:34 am
I need help, when I trying to re-activate the service they charged me 4 times the same.
this because the site told me that the security code on my card was wrong.
can someone tell me who I can solve it…
July 15th, 2010 at 4:08 am
I am trying to renew my magic jack, but can’t remember my password and the information I get is they send my password to my email, nothing!! please help. thanks
July 15th, 2010 at 4:10 am
my yearly contract is soon to expire, cant remember my password, they say that there going to send it to my email address, but nothing, can someone tell me what is there customercare number is thank
July 16th, 2010 at 6:04 pm
Jeremy Dolinski
June 28th, 2010 at 9:52 pm
Simply unplug wait about 10 secnds and re-plug you magic jack. It will re-install the unit by it’s self.
July 20th, 2010 at 8:25 pm
I get the message that my outbound calling has been suspended for excessive use. Does anyone know what is up with this.
July 20th, 2010 at 9:06 pm
Using This programme for overseas travel
August 3rd, 2010 at 3:56 pm
I try to use my MJ for my home office number when working at home. I forward my office number to my MJ number. I can of course receive and make calls. My problem is, that without fail, after 2 or 3 mins my calls will drop without any warning. It has become a joke at the office about my MJ and how my calls are always dropped. I did try MJ customer service and they did give me teh run around and reloaded software a couple times, but to no avail. Just can not rely on the MJ for work related calls.
August 17th, 2010 at 9:15 pm
I just installed the magic jack and every time I make a call the person on the other end can not hear what i’m saying and it breaks up on my end too. I have a 6.0 cordless phone so what is the problem here? I’m not a happy camper right now!!
August 17th, 2010 at 9:16 pm
Could you please give a contact number to speak to a live person?
August 18th, 2010 at 6:53 pm
I’ve had to actually hunt for their phone number. But when I called they said go online? Honestly, don’t they think I went online first(Which I did) and got no answers. Every-time I actually get a person on the phone willing to talk to me… they dodge my questions.
August 20th, 2010 at 3:33 pm
I have had my magic jack for 2 years. It is now malfunctioning. Can I get a new magic jack and keep the same phone number.
Thank You, Gary M. Briggs
Magic Jack ph# 818 433 6077
Cell # 818 912 3271
August 23rd, 2010 at 9:40 pm
“MagicJack Please connect to the internet and double click here”
even though I am able to use nimbuzz voip and brown any web page.
August 23rd, 2010 at 11:29 pm
I wanna use my late uncles’s magicjack and i only have the phone number and the device.how can i go about having the login?? Pls i need answers
August 26th, 2010 at 12:31 am
hi .. i got problem to install my Magicjack. I connected it to my laptob ,its loading automatically. but i got this msg “cannot access the internet……” . can you please solve this!!!!!!
August 31st, 2010 at 12:59 am
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September 1st, 2010 at 8:27 pm
I’ve had the Magic jack since March 2010 and never had a problem. Until 2 weeks ago when I make or receive a call after 5 minutes, I can not hear the person on the other line but they can hear me. Please help.
September 1st, 2010 at 8:54 pm
I bought a magic jack and it works great! Keeps my toilet clean and sanitary, there is a little blue color in the water but…what the heck! It beats payin for tuna tacos!
September 1st, 2010 at 8:59 pm
Mary Guevara? Hey aren’t you that ultra-hottie on facebook? I think I saw a photo of you on there that was SMOKIN HOT!
September 2nd, 2010 at 9:19 am
I had my magic jack for a quite a while.Recently an upgrade was downloaded automatically but I lost my contact numbers.I tried a few times to restart the magic jack but i got the same problem.So i decided to remove it and download it again,I wish I did not.Every time I start it gives me magic jack can not access the internet.I tried going to the magic jack websites but it does not open.Luckly i had the magic jack loaded to another computer.I would like to know why the websites does not open and how to solve my problem.Thanks