Magic Jack | Magic Jack Do Not Disturb Phone Does Not Ring

Magic Jack Do Not Disturb Phone Does Not Ring

I’ve gotten a lot of questions from people saying that the phone they are using with Magic Jack Internet Phone does not ring when a call is coming in. The first thing you should check is the menu on your softphone screen to make sure that “Do Not Disturb” has not been enabled. To do this click on the Menu button on your softphone screen. A drop-down menu will then appear, with different options . Look to see if there is a check mark by the Do Not Disturb option. If there is, then click it again to make the check mark go away and then your phone should ring.

If you don’t have Do Not Disturb enabled and have tried the above, then try a different phone to see if perhaps the phone you were using won’t ring with Magic Jack. Any regular landline phone should work, you don’t need to buy a special phone. Also, make sure that your phone cord that is plugged into your MJ device is not more than six feet long.

Also, you do need to disconnect your magicJack once a month. All you have to do is unplug the device, reboot your computer and then plug the device back into the USB port on your computer. This keeps your magic jack working well. The other day I had a problem with my MJ turning off and on. It did this several times before I realized that I hadn’t done my “maintenance” by unplugging the device. I did that, and it’s been working perfectly ever since. I’m going to put a reminder for the first of every month to do this so I don’t have to stop and unplug and reboot when I need to make a phone call.

If none of the above suggestions work and your phone still does not ring when you have incoming calls, then talk to a customer care person at the Magic Jack website:

http://www.magicjack.com/9/customercare.asp

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Comments

2 Responses to “Magic Jack Do Not Disturb Phone Does Not Ring”

  1. Angel on September 21st, 2008 5:37 pm

    I was excited about the magic jack but I cant get it to work It seem as if Im going to use my trial period trying to get it to work HELP

  2. D Burton on October 9th, 2008 9:23 pm

    How can the length of the phone line possibly effect whether the phone will ring or not? We’re talking fractions of an ohm difference in impedance.

    By the way I’ve tried 2 phones now that will not ring, even with short phone cords. A third phone rings even with a long cord.

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