Magic Jack Installation Instructions From Package
Here are two photos of the install help that comes with your Magic Jack voip phone. I had a visitor who lost hers so I thought it might be a good thing to show it here, as there are probably other people who have lost their copy also.
Here is the first photo, with what it says printed below it. That way, if you want to copy and paste it and print it out to save it will be more legible than trying to print the picture of it.
Monthly Maintenance
1. Unplug your router, wait 60 seconds and turn it back on.
Requirements
1. Microsoft Windows XP or Vista, Apple/Mac
2. You must have a High Speed Internet Connection i.e. Broadband, Cable Internet, DSL, Wireless, Wi-Fi, WiMax or FiOS
IMPORTANT! READ THE FOLLOWING REGARDING ENHANCED 911 SERVICE USING THE MAGICJACK
Dialing 911:
1. REQUIRES prior activation on your part. You must register your correct service address adn update your registration address if you use your magicJack from another location. You will receive an e-mail confirming your current registered address.
2. Will NOT function during a broadband or power disruption/outage.
3. Will NOT function if the magicJack is damaged or disabled.
4. Is subject to the limitations or the 11 emergency response system where your registered address is located.
5. Is FREE and available anywhere in the United States and is easy to activate when you plug in your magicJack.
You should maintain an alternate means of dialing 911 and make sure other users of your magicJack know this.
Visit www.magicjack.com for details.
Install Help
If the magicJack does not install after 3 minutes then:
1. Unplug your magicJack, wait a full 30 seconds, then re-plug into a different USB port on your computer. This is the simplest fix and resolves over 90% of install issues.
2. Wait a complete two minutes for the software to install. DO NOT ATTEMPT A CALL OR PRESS YOUR KEYBOARD UNTIL YOU REGISTER.
Remember: magicJack works best when plugged directly into a USB port on your computer. Do not plug into a multi port USB hub that is not AC powered.
3. In a few rare instances, your USB port on your computer may not have enough power. In these instances (only when #1 and #2 did not resolve the issue), we recommend that you plug magicJack into an AC powered USB hub that is plugged into your computer. You may purchase a powered hub at any store that sells computers.
Easy Fix
Go to www.magicJack.com
click “customer care” to run magicFix
So there you have it, the magic jack installation instructions from the package (at least from the package I received in the mail), for the voip phone called Magic Jack.
July 6th, 2009 at
mykeeboatd was touched before everything was downloaded, now I have dialtone and nothing is going out
alittle annoyed walter
July 6th, 2009 at
walter, did you unplug the magic jack and try plugging it in again to see if it would install?
If not, contact customer service at the official website:
http://www.magicjack.com/1/customercare.asp
July 6th, 2009 at
I just got my maigcjack from voip marketing & Sales and i love it:)
July 10th, 2009 at
Can you use a fax machine with the Magic Jack????
July 10th, 2009 at
James, using a fax machine is not supported by magicJack but some have been able to use it that way also by slowing down the speed of the fax.
July 15th, 2009 at
where do I register
July 15th, 2009 at
CAN YOU STILL USE YOUR REGULAR PHONE AND MAGIC JACK?
THANK YOU, VINNIE
July 15th, 2009 at
@patrick, you will register your magic jack during installation.
@vincent ginex, yes you can still use your regular phone and your magic jack. You will need two phones for each service to have them available at all times.
Thanks for visiting!
July 16th, 2009 at
Hey, I just bought my magic jack, I registered and installed it. My number is 646 719 9772. I am attempting to make a local call or a call to the states. None of thema are going through? What am I doing wrong? I am frustrated.
July 17th, 2009 at
@Carlos,
Are you located in the US or in another country?
August 16th, 2009 at
Am I able to use magicjack in another country?
August 24th, 2009 at
MAGIC JACK WILL NOT INSTALL. SAYS IT IS NOT SUPPORTED ON MY VERSION OF WINDOWS (VISTA). DSL.
August 30th, 2009 at
WILL USB 1.0 SUFFICE? ONLY US. 2.0 IS NEEDED?
October 2nd, 2009 at
just bought a magicjack and trying to install, but no majic, actually nothing happens. tried all UBS ports, none of them work. Some posts will pop up windew explore showing MajicJack drive with an autorun but non-excutable file. Not sure whatis going on.
October 2nd, 2009 at
The problem with my Magic Jack operation is that when I receive an initial call– pick up to answer– I cannot hear the party. Then when I hang up and the party calls back the second time I can hear very well. Cannot figure out why it takes the SECOND call to make it work properly.
October 3rd, 2009 at
I am wanting to set-up my Magic Jack. How do I do it?
October 18th, 2009 at
help me get my phone workingon the magicjack
October 26th, 2009 at
I GET [NOTHING] WHEN I PLUG IN MAGICJACK,WHAT CAN IDO? I NEED TO REGISTER IT ALSO
November 4th, 2009 at
Hey Chad…I have the very same problem….how did you resolve?
November 5th, 2009 at
I’m having problem installing the magicjack
November 12th, 2009 at
i can`t get it started, HELP
November 18th, 2009 at
i order magic jack and i could not get it to set up on my computer which i am using windows xp so how do i fix it and i want a number where i can send this product back to them because i cant get it to work properly so can you help me
November 30th, 2009 at
I just brought home a magic Jack from Radio Shack and no where in the instructions does it say how to install it. Nothing showes up on the computer screen. How do I install it and how do I get a phone number. Need help now.
Thanks
Danielle
December 7th, 2009 at
Does Magic Jack work with Citynet.net service??
February 2nd, 2010 at
a year ago I purchased majicjack, after having it for a month I purchased your 5 year plan. But after the first year you canceled me majicjack phone line phone number was (1-714-982-2129). Are you going reconnect me or credit my credit card 59.95 for the 5 year plan that you canceled on me. If you are going to reconnect me do you have phone numbers in the Victorville, Hesperia or Apple Valley, California area (760).
Thank you
Richard W. Greene
email: greenerw1@verizon.net
Phone: 1-760-244-3180 (business) or 1-760-956-8693 (Phone/fax)
February 15th, 2010 at
have windows xp cannot get my thing of a mig to work
February 19th, 2010 at
i had a question about how to dial using the magic jack. i am aware of the softphone. when you say that i need to plug a home phone into it, do you mean the home phone should have a number in itself or can it simply be an instrument with no previous connection?
June 24th, 2010 at
Love Magic Jack (2 years now). I want to get rid of my land line. Can I use that number for my Magic Jack? I saw that this is coming soon. When?
August 27th, 2010 at
It says magic jack name…what do i put there
August 30th, 2010 at
Today I bought Magic Jack & I was half way registering Magic Jack when my pc crashed. When I got the pc back up and Magic Jack states to input my password. But, I didn’t get one yet. I was barely inputting my info. and my e-mail when my pc crashed. What can I do to finish registering my Magic Jack? Thank you.
September 14th, 2010 at
My magic jack number is 0100025587 when i call with magic jack the display number seens 3058488255 out going call is running but in comming call not comming when dila 0100025587 not go through, when dial 3058488255 the messege says dial 1 long distance when dail 1 3058488255 the message says please dial *0 followed by magic talk no and * then incomming call coming what is happend ? please slove my problem and send me
solution.
September 23rd, 2010 at
i have got problem with my phone number! can somebody help my! Thanks…
October 17th, 2010 at
.I HAVE A DAIL TONE BUT THE PHONE DOESN’T WORK I RECEIVED AN EMAIL THAT I HAD VOICE MESSAGE? CAN YOU HEIP?
November 30th, 2010 at
I need to report and cancel 2 magic jacks, as stolen.
How do I do this? And what is the information that is needed?
Thanks ,
Debra Warren
February 2nd, 2011 at
1/25/ 11 I ordered 2 more Magic Jacks. I’m using one I ordered more than 1 year ago and am quite satisfied.
The two were sent to a totally different address and returned as per an email of 2/2/11 to be resent if I supply my correct address by 2/5/11 otherwise I will be returned the money to my account. Whoever took the account address Totally got the City and State incorrect. I live in Washington, DC, not Sicklerville, NJ. The only thing correct was my name, tel.no and the no. and name of the Street and that part also was confused. I have tried to correct this in the proper site for correction and it won’t be accepted. I’m annoyed at spending so much time on this but more annoyed at the person who cannot input correct information and if it’s a machine, which it should be, than how could such a bad mistake occur. I will wait for a return of the funds and a reply and then reorder in the future.
April 3rd, 2011 at
hello why do i need to use a visa or master card if i bought it new today and it comes with 1 year free? can some one tell me.
Thank You
June 6th, 2011 at
i baught a new magicjack i entered my email and password,during the process i made an error when i decided to start all over again i forget my password please help me and tell me what to do.
June 6th, 2011 at
I forget my password
June 8th, 2011 at
I am 70 yr old and having a hard time registering. Where and how do I find the registration page to fill out?
Your immediate help will be greatly appreciated.
June 11th, 2011 at
just need instructions to set up. been so lon I’ve forgotten how.
June 11th, 2011 at
bought this sever years ago and worked like aq charm. now I’ve forgotten how to set it up again.
August 30th, 2011 at
I just tried setting up my magic jack but i have no dail tone and it keeps tellin to restart error 401. how can this problem be solved
October 8th, 2011 at
Got MJ Plus .. can not get anything to load up at all! used every port. then was sent to ask computer people ( for $38/ Month ) still nothing! Computer people tell me to upload a program ( that my computer tells me is harmful. Come On Man … man on the moon, deepest parts of the ocean .. somebody has the answer . caugh it up, this isn’t fun.
October 14th, 2011 at
What a heck, I bought magickjack 3 months ago and I sent to my family in the Philippines, I registered it here in USA, my sister is trying to use it but it won’t work. It was asking for the email of the person who purchased it she put it in and code password still doesn’t work. I am trying to get help but it is impossible you don’t have that. I called your main office, nothing, just say go magicjack.com, what is going on.. I want to use the magicjack but if you will let me know or help me to do it, I WOULD TO LIKE CANCEL IT.
October 14th, 2011 at
In your magicjack.com (that has supposed to have live help/customer service) is a lie. You have a lists of questions that you assume the customers will ask, when I click the one that is close to my question it won’t open. I THINK THIS IS A SCAM.
October 15th, 2011 at
I can’t get may new magicjack phone number to work for incoming calls. I can make out going call and the new number shows up but know one can calls us it said the number is not inservice. We paid for a new number on the computer with visa. Can you help and tell us what we need to do. our old number was 705 999 1995 and we change it to 905 851 1971. We hope you can help
November 9th, 2011 at
why do magicjack keep asking me for my pass word. i put the pass word in you gave me and still cannot conct. the password you gave me is T1LKOSLF i have two magicjacks one in canada and one in the USA.that is where i am right now.order number is TS12308396.
December 31st, 2011 at
I have has MJ for 2 years now, its ok, we do not have land lines nor cell where I live, but 2 months ago I purchased the majic jack plus, Im supposed to be able to use it with our the comp, but it doesnt work, and yes have followed the instrucions on the package, how about we get something fixed
January 19th, 2012 at
i got a new magic jack about 2month ago,it’s does not have a dial tone the number that was giving to me is no working,the no i have is 647 694 9749,i call from the phone,but can not receive a call with it,i also have to registered twice,i hope my card will not be charge twice.now it’s saying is not register now.so if i register again is going to be the 3rd time to register.am sick and tired now,i need help.