Phone Number & Area Codes
When you purchase your Magic Jack device, one of the first things you’ll do during installation is to choose an area code for your new phone service. Not all area codes are available, but you can choose from most or all of the major area codes. More area codes will be available in the near future, when you visit the magicjack.com website, there is a page showing which area codes are available and also pending.
For instance, if you live in Nevada, the only area code available for Nevada is 702, which is the area code for Las Vegas. You don’t need to choose a Nevada area code though, you could use any one, even New York!
Currently you cannot use your existing phone number for your Magic Jack phone service, but in the coming months, you will be able to transfer your phone number for a nominal fee.
You do not have to give up your home telephone number if you use this new voip phone service. It will give you an additional line, or. you can cancel your land line telephone service if you wish. If you move, you will be able to take your existing Magic Jack phone number with you.
No need to request that your new phone number be unlisted. Your Magic Jack phone number will not be listed in any directory, nor will anyone be able to get your telephone number through 411, or directory assistance.
You will not have to dial any extra phone numbers to call. If you’re calling long distance, just dial the normal 10 digit number for the phone you are calling. For local calls, you may also have to dial a 10 digit number if your Magic Jack phone number is in a different area code than the one you are calling. But who cares, right? All local and long distance calling is free!
There is no extra charge for your Magic Jack phone number. This phone number includes free local and long distance calling to the United States and Canada, free caller ID, free Call Waiting, free Voice Mail and free directory assistance.
June 9th, 2008 at
itès crap i canèt get this thing registered says server down itès been 3 days of trying and itès so easy they said B.S.
June 9th, 2008 at
I’ve noticed that either the server, or maybe it’s my magic jack or even my computer…but my magic jack isn’t staying “connected”. It usually just takes fiddling with it for a few minutes to get it going again but what a pain. I’ve got tons of other stuff to do rather than mess around trying to get it going again…
June 19th, 2008 at
the magic jack has real problems. Don’t count on it to work like they say. If you try to travel with it you will be very frustrated. Don’t bother!
June 22nd, 2008 at
I ordered via the slick infomercial with the used car salesman. I called the toll free number and went through the Automated prompts and even requested priority shipping. Never received a confirmation e-mail as stated and interesting I had a nominal fee charged to my credit card immediately. I contacted live chat and dealt with two people and was advised my account is inactive and to reorder. Isnt that awesome they have my credit card info and there is a charge so far and they want me to reorder. Respond to me Mr. Borislow as I will have a laugh about this with the Illinois attorney General.
June 22nd, 2008 at
I would definitely contest this charge with your credit card company!
June 27th, 2008 at
I want to cancell….How do I do that?
June 28th, 2008 at
If you are past the 30-day free trial, I think the only thing to do is to log into your Magic Jack account and make sure you are not on automatic billing so you are not charged again when your year is up.
To uninstall Magic Jack from your computer, here is a website that gives good instructions for that:
http://www.ooine.com/index.cfm/2008/3/15/How-to-uninstall-Magic-Jack
Hope this helps!
July 3rd, 2008 at
I’ve had mine for 2 days now and am pretty impressed. I’m in N.C. at my summer house, but I chose the area code at home in FL. Now, people can call me as if it’s a local call. I’ve been testing it by calling friends on cell and home phones, local and long distance. I’ve had slight static or stuttering on one or two calls, but most have been very clear. If you’re on a wireless network and using a cordless phone, try not to use a 2.4 GHz type. If it’s close to your wireless card, your network may lose connection momentarily. They interfere with wireless networks. Nothing to do with the MJ.
I like the way the voicemail feature sends you an email with the recording of your messages. You just click on them and your media player plays the message. Or you can call the usual way.
I’m not saying it’s perfect, but for $19.99 a year, long distance included, it’s not that bad. I’ll keep testing to see if any major problems arise. For now, I think it’s pretty cool!
Mark
July 7th, 2008 at
I would like to talk to someone about the magic jack, on the phone. Thanks!
July 21st, 2008 at
I have a news flash to all the people that when I was Installing Magicjack I kept getting a icon down on the toolbar next to the clock.When I put the mouse pointer over the icon it said “Safe to Remove Hardware.” Question: What Hardware is being removed? Can someone tell me what I should do. PLEASE HELP!!!
July 22nd, 2008 at
The magicjack icon I have just says “magicJack” when I run my mouse pointer over it. However, my icon is not right next to my clock on the taskbar. The icon that is right next to my clock does say “Safely Remove Hardware”, so it may be reading that when you put your mouse pointer next to the magicjack icon. Try moving your mouse pointer around and see if that helps your problem.
July 28th, 2008 at
How to obtain my forgotton NEW Magic Jack Phone Number
October 23rd, 2008 at
please send information on the magic jack, as soon as possible. need how it works, what we get for the year etc. thank you, carma roberts
Arkansas Valley Chiropractic
760 Piedra Street
Canon City, CO 81212
December 26th, 2008 at
Does enybody knows the 1-800 number for magic jack???
January 12th, 2009 at
I would like to know the number of Magic Jack? I would like to talk to a “real” live person opposed to a “chat” person. I cannot find a toll free number for Magic Jack. Could you help me please?
January 12th, 2009 at
Magic Jack does not offer a toll free or other type of phone number, just their customer service chat which can be found at:
http://www.magicjack.com/1/customercare.asp
Hope this helps!
January 18th, 2009 at
i need a 800 # does anyone have it?
February 3rd, 2009 at
Magicjack
Phone: 800-332-0278
Fax:
Nationwide,
U.S.A.
February 4th, 2009 at
I bought it, got it, hooked it up and verified it online and didn’t get the new number and can’t contact anyone. It was supposed to take 2 hours and it’s now 10 hours.
February 4th, 2009 at
YES MY NAME IS KIMBERLY DANTLEY I DID A ORDER FOR MAGICJACK AND I DI TWO ORDER I JUST WANT ONE SO CAN YOU PLEASE CANCEL ONE ORDER THANK YOU SO MUCH AND CAN YOU PLEASE GIVE ME A CALL AT phone number removed for privacy.
February 4th, 2009 at
Joe & Kimberly,
This site is not affiliated with Magic Jack in any way, it is a review of their service. For the problems you are having, you should contact their customer service at the official Magic Jack website here:
http://www.magicjack.com
Here is the direct link to their customer care page:
http://www.magicjack.com/1/customercare.asp
Best of luck in resolving your problem with them!
February 4th, 2009 at
its been a month since mj hasnt worked been dealing with the chat tech only frustration .they sent me a replacement mj same thing .somehow or another mj was wiped from my computer .and i cannot reinstall it no matter how .does anyone have any suggestions thanks
February 5th, 2009 at
Elizabeth,
Sounds like there may be something going on with your computer that is blocking you from reinstalling the magic jack. You may have to uninstall it completely first.
HTH
February 5th, 2009 at
i tried to uninstall it but in the programs there is nothing showing mj .so i m not to sure what to uninstall and when i called tech to ask if they could help …well then the loop started all over again .
February 6th, 2009 at
Elizabeth,
Here is a site that has instructions for uninstalling magic jack. I haven’t done this myself, so cannot vouch for the accuracy, so proceed at your own risk. If you decide to do this, make sure to back up your computer first.
http://uninstallmagicjack.com/
HTH
February 6th, 2009 at
thanks alot ill try it
February 7th, 2009 at
Great Elizabeth, let us know how it works for you!
February 8th, 2009 at
so that web site didnt but i found this one and thank the lord my mj is back up and working so hopefully this can help anyone else thanks again
http://forums.cnet.com/5208-6121_102-0.html?forumID=45&threadID=316634&messageID=2908716
February 8th, 2009 at
Great news Elizabeth! Thanks for letting us know which site helped you.
February 22nd, 2009 at
My magicjack keeps saying I owe a balance even though I received it as a gift what do I do? Can I uninstall it and reinstall it?
March 27th, 2009 at
I’ve had magic jack for a year and it has been great. I use it only for outgoing calls and have had no problems. It has paid for itself many times over.My only concern now is that it may become so popular that it may not be able to handle the traffic.
May 7th, 2009 at
Hi,
I doubt that MJ will allow you to keep your phone number anytime soon without charging for it. If you want to cancel your land line but keep the phone number you had for years, you may want to consider http://ParkMyPhone.com. Park My Phone allows you to keep the phone number with voicemail or forward the calls to your Magicjack number. Check it out.
May 8th, 2009 at
I cancelled the MJ same day when i found out i would have to dial long distance across town to call my hubby- Needless to say MJ has charged me 59.95 and when i tried to get a credit then NO ONE will help you – I believe they are nothing but a rip off .
June 9th, 2009 at
I need help to install my Magic Jack, I can’t get it installed.
July 15th, 2009 at
Worked perfectly when installed. How can anyone complain about a phone that costs $50 or less for an entire year of unlimited long distance calling–but looking above, some people do.
Goes to show that no good deed goes unpunished, I guess.
Meanwhile, I think it’s great. Finally, after 40 years of being pushed around by phone companies I get my revenge by getting cheap phone service NOT provided by them. I hope the phone companies all go broke.
July 17th, 2009 at
I very happy with Magic Jack, my friends can’t call me because o are code, is there anyway this can be changed. Thanks
July 18th, 2009 at
@thelma,
You can log in to your magicJack account at my.magicjack.com to change your phone number. You are allowed to change it once for free. But even if you change to area code to a local one for you it may still incur charges to your friends when they call. Why not have your friends get a magic jack also?
July 19th, 2009 at
Is there a charge for international calls?
July 19th, 2009 at
Can you use the same phone number> can you use more than one number, if you have a business and have 3 phone lines?
July 20th, 2009 at
@Ghabi,
There is a charge for international calls, unless the person you are calling also has a magic jack and you call them on that number.
You can have more than one number if you purchase more than one magic jack from what I understand.
Thanks for visiting!
August 24th, 2009 at
I have had MagicJack for about a year and it has actually been as close to perfect as I could hope, except that my TiVO does not dial trough a MagicJack line. Other than that, it has been wonderful. I have a normal cable modem and the clarity is good. What is even better is that they use AT&T international lines, so when I call Bottswana it is clear as a bell. I have also been able to cut my cell phone minutes paid for in less than half, saving hundreds a month. With that kind of savings, even if the MJ is just OK I am bound to love it. Remember, it competes directly with Vonage at $25/month, so to me there is absolutely no doubt who the winner is. The winner is those people who get good enough telecom through the MagicJack and still have enough in their wallet to take their loved ones out for dinner one more time a month every month.
August 24th, 2009 at
i’ve had nothing but trouble with mine. i bought a new computer and a new maqic jack. still no luck. sound drops out all the time or can’t hear me. i think comcast is messing it up. then they can sell you their service. i hope i am wrong.
ron
September 1st, 2009 at
rob g…how did you get your Tivo to work? We are having difficulty trying to figure it all out.
November 14th, 2009 at
thas it work outside of the usa?
November 15th, 2009 at
I have been using my Majicjack for 2 months now and have had no problems.My family live halfway across the USA and I talk to them all time as if we were on a cell phone.My daughter has one with the same good results. Am only waiting till I can transfer my landline number so I can have landline disconnected.
December 1st, 2009 at
The Magicjack has problems……worked perfectly for 30 days, seemed like a bargin. Then, audio problems developed, could not comprehend incoming conversation. Have used mj website technical 17 times. All ‘fixes” are canned conversation from India. When agent gets tired, or runs out of ideas, they apologize, and inform you that they are “passing” you on to a higher authority. He or she will give you 5 or 10 minutes of “canned fixes, which of course, do not have any effect on your mj, then guess what…..you are disconnected. I have been disconnected 17 times. There is NO technical # for you to talk to a live person. There is NO ONE ALIVE at this company. Many people out there have a mj that appears to work as promised. Feel fortunate. I’m sure that a lot of research has gone into this product, HOWEVER, Attorneys General in all the U.S. should keep an eye on this operation, because it’s not quite ready for “prime time”.
January 13th, 2010 at
I have had this on for only a day or so but I have it working on XP and Windows 7, when I first hooked it up it was cutting out, they coould hear you fine, but you could not hear them. A simple rebbot fixed that issue, but that was on Windows 7, XP installed in minutes and was up and running. For those of you who may be getting cut out, make sure that you dont have a bunch of things hammering your processor, I havent tested yet, but I can assume that if you have an older PC with slower prossecing, less, RAM, etc, etc, then somthing as trivial as running a web page with flash animation or virus scan software, could crumple the use of the device. Also if your internet speed is slow you have issues. Say you have 768k down there could be problems. But so far mine is running like a champ, was downloading somthing rocking at 500+k down and had crystal clear sound on the phone. Also saved $20 a month on the phone bill this morning.
March 4th, 2010 at
quiero reintalar mi magicjack que estubo desintalado por barios meses minumero de telefono de mi magicjack es :5027133228
March 23rd, 2010 at
I have had my Phone # for over 10 years. I now want to switch to MagicJack, please produce something that can enable your customers keep their numbers. Voinage already does that. Voinage only sells you a Router to connect to your high speed Internet line and that’s it. Thank you.
March 26th, 2010 at
i have a magic jack and i need to re-register to get another number because i forgot the email address that i signed up with but i am having problems doing so
May 24th, 2010 at
I have magic jack and how phone in the house is not working at all it as no tone and no call is coming in at all my number is 571-377-0621
May 24th, 2010 at
my phone not working i need you guy help a.s.a.p.
June 14th, 2010 at
I purchased my MJ a month ago and had no problem setting it up except for the firewall problem, but being a computer technician i found a work around easily and it works great!
Call quality is very good and I haven’t had one problem with it yet. My ISP’s bandwidth is more than enough to handle the MJ up here in Canada.
I hear some horror stories about people having problems. After researching many of the problems people are having I’ve come to the conclusion that it comes down to 2 factors. (1) Users or (2)users computers.
I run my MJ on a dedicated computer that sits in the corner that no one uses. I use XP home and it works great… Vista is a bit more problematic and windows 7 also has some issues with MJ.
In all for $19.95 a year I’m more than happy with MJ! One 10 minute long distance call and it’s paid for itself… Where else can you find that kind of service?
August 26th, 2010 at
I just installed my new MJ and after using just once, I cancled my Vonage account. I have cable (not dsl or dial-up), 4GB memory, 4 core AMD, usb 2.0. MJ is connected to USB on front of PC. PC connected to internet though D-Link 10/100 router port, and front it to the cable modem. I could not tell the difference between my Vonage call quality and that of the MJ. If you are having problems, it’s your slow internet connection speed, or your PC is just too slow/under powered to handle VOIP demands (which are not that much really when compaired to current mainstream systems). Do a speed test on your internet connection to see what you get in band width, and run Futuremark on you PC to see how it rates. If you are mainstream and have true broadband speeds, MJ will work just fine. Don’t blame MJ for issues related to slow internet speeds, and underpowered PC’s.
October 2nd, 2010 at
la calida del servicio se me corta de y tengo 2 telefonos por favor comunicarse urgente 9419265385 y tambien al 9419527680 por favor en horario del este de 09.00am hasta 08.00 pm
October 25th, 2010 at
I signed up for MagicJack over a year ago. Sometimes it works, most of the time it doesn’t. I was told when I purchased it that a local number would be available within 2 months. 14 months later, still no number. As frustrating as this was, the real problem was when I would be at work and try to call home to check on my teenagers and it would not ring. Even more frustrating would be when my kids would try to call me and the call would not go through without trying 20+ times. We finally unplugged it after 6 months of trying to use it, and got everyone a cell phone. I received notification that it had expired, and logged on to ask a representative if they had a local number AND had fixed the glitches, and the glitch question was ignored, and the prefix number answer was: (actual copied convo)
Dante: thank you for waiting, as of the moment your preferred prefix number are not yet available.
Dante: it is pending to be added.
RobertA: You guys said that over a year ago.
RobertA: I’ll pass. thanks.
Needless to say, the MagicCrap is going to stay in the box in the garage, and we will continue with the cell phones.
November 16th, 2010 at
not getting any fax services or any receive any call
November 23rd, 2010 at
I can not dial toll free numbers with MajicJack. I have a Toronto #. Can anyone advise ME if toll free number can be dialed through Magic jack.
November 23rd, 2010 at
Below is the copy of my chatting with MagicJack customer service regarding toll free number dialing issue.
Abraham: Hello, how may I help you?
Abraham: Hi there .
Masood: Hi. I have a problem dialing toll free number – 800/877. I have 289 area code that is located in Ontario Canada. Please advise if MagicJack can dial toll free numbers
Abraham: I see.. as I checked here with our supervisors , we are aware of this issue , we are still working on this one , please wait for the update from us regarding this one ,we are doing our best to fix this issue .
Abraham: Is there anything else I may help you with today?
Masood: I read this issue on the internet also and this problem with MagicJack have been there for quiet long time. Is there any time frame when this issue will be resolved
Abraham: we do not have a time frame yet , it seems that they are blocking VOIP connection like magicjack to reach them . do not worry we are communicating to them now to fix this issue .
December 2nd, 2010 at
hi, how can i get my number? because i already plug in but its not working and i can’t not find my number?
December 11th, 2010 at
I’m located in ONtario. The problem I have with magicjack is that when I dial a number of my own area code, my internet get disconnected.
Any suggestions would be appreciated
Thanks
December 11th, 2010 at
To clarify my situation, when I say “my area code” I mean the area code where I live, which is different from the area code of my magicjack number. Actually I chose a US number.
December 13th, 2010 at
i am conected to the internet and was using it before on the same computer but one day it i went to use it and it said please connect to the internet doudle click here error 404 do u know what that means
December 18th, 2010 at
Please help,
I am trying to reach my magic jack number 713931…. Last month i can not reach them, i had some 10 extra numbers what i have to dial before my magicjack number but i lost them… Did anyone of you knows what i have to do ??? Also it was showing error 404 but not anymore ???
December 24th, 2010 at
I got smaller lap Top so I can move M.J.I my bed room
January 7th, 2011 at
My laptop was stolen, including my magicjack. How can I cancel the number so they can not use it?
January 8th, 2011 at
Can I use my line phone number with Magic jet? Now I use my line phone from Verizon.My internet line speed is very slow.
February 18th, 2011 at
This is crap. I pay 40 dollars then find out that they done have my area code. Then I find out that when they do,if ever, get my area they will charge me to change the number. BULL. I just bought this in the store 17 Feb 11 and I want my money returned. As a disabled vet I bought this to save me money. NOT to have to spend more money.
Nor do I want all my family to have to call me long distance just to talk to me when we are less then 20 miles apart
February 18th, 2011 at
THE PHONE NUMBER GAVE ME IS NO GOOD NEED A 251-XXX-XXXX IF HAVE PHONE NUMBER NEED TO TALK TO COMSTER SERVICE JUST PAYED 79.00 FOR 5 YEARS PLEASE HELP
February 18th, 2011 at
the telephone number is no goog 010-029-9228 is no goog. this my first comp. dont tell me you have heard this before need to talk to some one please call this number.010-029-9228
February 18th, 2011 at
what good dse it due if wont answer me back
February 24th, 2011 at
For people who wish to have their local number in magicJack, please contact magicJack customer service first to check if the number you want is available in magicjack list. That way you will be able to know if your local number is available and decide if you will buy magicJack now or later.
February 24th, 2011 at
If you got a non-regular phone number in your magicJack , please do contact magicJack customer care and ask for assistance. Others are using there magicJack without a problem. There might be an information you need to know for your magicJack to work well. Please be open to any possibilities that you need more information than what you have known now. That way life can be much easy without so much conflict.
March 20th, 2011 at
My number is 209-224-9165 and I would love to use the directory assistance to obtain phone numbers with. Please direct me as to how to make it work. Thanks, Michael Bruner
April 9th, 2011 at
I bought MJ last year but I have not used much since. I connected it today but when I call my MJ phone number with my cell, I get VMAX test message. how activated MJ to receive my call? Or what happens with that system?.
Thanks
October 25th, 2011 at
Hello i have magic jack but i dont know how to make maginjack phone numer?? can you help me pleeas
November 5th, 2011 at
hello,, i have magicjack plus,, but i tried so many times to get my phone number but i can’t get the phone number.. please can you help me how get my magicjack phone number.. tnx…
November 10th, 2011 at
hello,i have magic jack,i try to pug in it doesn`t work,please u can help me
November 19th, 2011 at
plis en español the introduccion……sorry for my ingles…
December 12th, 2011 at
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January 3rd, 2012 at
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January 5th, 2012 at
we had the magic jack that we used via our computer and we really liked it, as soon as magic plus came out, we got it and my husband LOVES IT!!!!
The magic plus we had it already for 2-3 weeks so far no problems (knock on wood)..:)
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February 2nd, 2012 at
I HAVE PROBLEMS WITH MY MAGIC JACK AND NO TECH CAN HELP ME IS THERE A NUMBER TOI CALL TO TALK TO SOMEONE LIVE???
PLEASE HELP!!!!
February 2nd, 2012 at
i did not put the right e-mail in the right email is garywe4@live.com 541 515 0501
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