MagicJack Problems
Occasionally people run into some MagicJack problems, especially when they first start using the device. This article will provide a brief outline of some of the most common problems as well as the simple solutions which one can try out in order to fix them. If these don’t work then you will have to either do further, more in depth research, or else consult your manual or the company themselves. Luckily, the device is overall a pretty simple thing to use and for the most part people don’t run into any major problems with it. Nevertheless, just in case they do, that is why this article has been prepared here for you today.
First of all, you should make sure your Windows Operating System (or OS) is working properly. Make sure you don’t have any bugs or viruses. You probably already have the appropriate software pre-installed in order to run certain scans to check this sort of thing out. Do that and then delete any problems that are on your hard drive. Also, one should make sure their memory is sufficient and is allocated in an appropriate manner to allow the proper functioning of the MagicJack platform. Many problems can be traced back to just simply memory issues within the computer. Unless your system is very old, those can often be fixed by some sort of an update or “cleaning”.
Another tip that I have heard people mention in order to get rid of pesky problems is to restart the computer once a week. This kind of cleans out the cobwebs that accumulate. If your computer is older you may even want to restart once (or even more frequently) per day. (This is what I have to do with mine.) Also, one should unplug and replug the device from the computer at least once a month. This works to reset everything and get a clean, level playing field.
Finally, use an A/C powered USB hub when you plug in the Magic Jack. You won’t have to pay more than $10 for this simple device so it is really worth it. It often helps to solve a lot of typical Magic Jack problems before they become totally out of control. A lot of this is pure and simple common sense, but people tend to get overwhelmed, especially when they are first using this voip phone service. Just remember that most problems are a lot easier to fix than they might seem at first. Take a deep breath and start trying out these solutions.
October 22nd, 2009 at 3:52 pm
Whenever we call the line drops off every one or two minutes. We are suning Windows based laptop. Is it the problem of not using separate powered USB hub? Right now we are directly connecting to Laptop
October 27th, 2009 at 6:51 pm
Problem: Recently purchased a MagicJack and never
had any problems of setting up or using. My problem is incoming local calls in my town are charged a long distance charge even if they are in the same block. The area codes that were offered were only 4 numbers.
I am returning the device because I think it was misleading not knowing this prior to purchase.
October 27th, 2009 at 10:16 pm
Why haven’t I recived my magic jack, I held on the line for 45 mins yeterday, got cut off and she didn’t call me back.
October 28th, 2009 at 12:37 am
my magicjack DID work well for me – sort of still does but I always called my number then *1234 to check voicemail – always worked and as of today it doesn’t and I can’t find anything that helps and as for live support – it doesn’t work! How can i get it working if i have no way to contact them??? I checked lots of questions and none work – can’t do what it says to do! calling and dialing the *1234 doesn’t work so can’t set up another number … til now i liked it but tonight i am very frustrated! My magic jack number is 6058384969 and if someone knows how to help me get set up for voicemail i would appreciate it cause the magicjack site is of no help!
October 29th, 2009 at 2:33 pm
The problem I have is when someone uses the magicJack phone, my computer goes into neutral while this dialing thingy pops up. What can be done to keep this thing locked in the taskbar, and not pop up?
October 29th, 2009 at 7:47 pm
I bought a new computer with Windows 7. I can’t seem to get my magic jack to load. Any ideas?
October 29th, 2009 at 9:34 pm
I cannot recieve ANY incomming calls. Please advise!!!
October 31st, 2009 at 6:17 pm
i can dial from the computer and my home phone rings, but when i dial from the magicjack phone it does not go through, can you help?
November 2nd, 2009 at 2:10 am
i can not receive in coming call. what can i do.
November 2nd, 2009 at 2:58 am
I have had my Magicjack for 2 years now and when my computer crashed and when I restored it I have many problems with installing the magicjack back. I shut my system down and I hoped for my computer to download it for me but nothing happens at all. Please help me with my problem.
Thanks Alan
November 6th, 2009 at 9:26 pm
I just installed my magic jack, i see i am receiving a call (online it shows me this), but when I pick up my landline phone, there’s nothing…what did I do wrong…help
November 6th, 2009 at 9:32 pm
I dislike my magic jack with a passion. I hear every other word. People tell me they will call me back on their phone because mine is so bad. Is there a number where I can talk to a human. Now I know why they want you to pay in advance.
November 8th, 2009 at 7:38 am
my roomate took my magicjack to use now it has been more than a month and i want to disconect that line never was returned to me , what should i do ?
November 8th, 2009 at 11:53 pm
my magicjack has no voicemail
November 9th, 2009 at 3:02 am
hello i want the phone number to call magic jack customer service number thank you send it to my email address i cant incoming calls or call out
November 10th, 2009 at 8:04 am
my magicyack stop working i do not have my receive what i have top do to get my
November 11th, 2009 at 1:58 pm
Hi am using magicjack since past 6months..but am facing a serious problem since 1 week…am not able to open even if i click on the icon..i hav tried to reinstall but my computer is not reading anything related to magicjack..can you please help me out..
November 11th, 2009 at 11:15 pm
I need to know why I don’t have service at the moment. The day November 10, 2008 I payed through my account with Suncoast Federal Credit Union the amount of $ 112.00 to purchase service for 5 years and now I have no service in my Majicjack. I need to know what happened. My account name is Angela Seafood Inc. and my number is 786-284-7194. Please I go to wait for you help.
Thanks,
Yoel Remon.
November 14th, 2009 at 12:14 pm
When I connected the magic jack it shows broken storage. however it was coming correctly.
November 15th, 2009 at 9:16 pm
my name is angela SEAFOOD INC. 786-284-7194 phone number my phone number is not in use because of their deceit and theft bender me for 5 years service and pay them $ 112.00 dollars on 22 October 2008 and cut me 11 nobiembre 2009 and I’ve communicated with my bank where where you charged $ 112.00 and my lawyer’s going to sue for theft and deception as well send a copy of the receipt for CNN and other media that you are cheating and stealing the money wing people and not show their faces or phone number or address have copies of the application cnn.
November 16th, 2009 at 6:54 pm
keep getting “broken storage”messages on my magicjack. Tried their reboot and reformating the “jack”, but am unsuccessful. Any ideas?
Thank you
November 18th, 2009 at 7:29 pm
I just renewed my prescription and it still doesn’t work? You took $39.00 out of my bank
what’s going on?
November 18th, 2009 at 10:38 pm
i was on the phone with 2 people last 1 was gill from tech support . my phone still has the 2 signals dile & bussy tgether even after all of what i did as per the to reps 2 day the same thing nothing hs changed
November 23rd, 2009 at 4:36 pm
what other problems are you guys experiencing? i would like to know for a school reading project.
-thanx
November 26th, 2009 at 2:06 pm
I can only get my number through on magic jack like one in twenty calls to another company or friend. What happens….once I dial the number there is no ring, yet Im told that the company or person Im calling can hear a ring, they pick it up but I have already disconnected because I dont hear a ringing dial tone. What can be done about this?
November 26th, 2009 at 2:08 pm
Is it possible to get a reply from magic jack or an affilitate to correct this situation? Please advise me at chandu55@aol.com
November 30th, 2009 at 4:55 pm
I can’t buy time on magic jack international call
buddy 1935@hotmail.com
the problem i thank is 2 card numbers are on same line
thank you art chapman
December 3rd, 2009 at 11:25 pm
when ever I am trying to connect magic jack it gives comment, “pl connect to net and double here.” I am connected to net.on doubleclicking it asks for registration details. I have given that inspite of that also. i am not able to connect magic jack.
December 7th, 2009 at 7:18 pm
I cant call and nobady cant call me I did restart but still same so what should I do I paid for one year before one month but now not working
December 11th, 2009 at 9:24 pm
I cant receive any incoming calls ..people tell me that all they get is a busy signal, i have tried to call your customer service but HEY there is no number, im totally pissed off and want my money back or my service ! …
December 13th, 2009 at 2:14 pm
NOT GETTING NO CALLS OUT BAD SERVICE CALL ME PHONE FIX IT NO 18696636705
December 16th, 2009 at 1:53 am
My phone rings in when I get a call, But I can’t hear the caller & they can’t hear me.The same happens when I call out.How do I fix the problem?
December 18th, 2009 at 10:02 pm
I just bought Magic Jack, but I cannot upload
the Magic Jack to work and also I cannot find any
telephone numbers to call for help? I think this is very bad business to run.
December 18th, 2009 at 11:15 pm
WOndering where the 1800 Phone # is to contact Magic Jack personel? I need infor before I purchase .
December 20th, 2009 at 10:39 pm
Please supply a live persons, phone # or repair centre, voice recordings dont do it for me
thanks be proud stand up and talk in live
voice to help
January 15th, 2010 at 10:03 pm
We are not receiving our phones calls. Callers say the (our) number has been disconnected. What is the problem. Also, we cannot call out. We paid for the service in full for two years. Please respond ASAP!
January 26th, 2010 at 3:28 am
My Magicjack initializes fine, and if I use it right after it starts up, the calls work fine and quality is good. My problem is that after a few minutes of non – use, I get no dial tone and have to restart it from scratch. It seems to “time out”. This is a fairly recent problem, I suspect from a so called “upgrade”. I also found out from working with their tech support that if you use any longer USB extension than the one they give you, it doesn’t work. The light won’t stay on the little module but for a few seconds. Seems to me like the sensitivity is very poor. Is it recommended that you buy the powered USB extension ? MJ Tech support did not say anything about it.
April 19th, 2010 at 8:46 pm
magicjack was fine for 2 months now when i call someone i cant hear them but they can hear me i have tried some of the quick fixes but they dont work i want to talk to a real live person but i cant find a phone no. some of the tech support i have found wants me to pay for it i refuse.i see other people are having the same problem so i know its not just me doing something wrong
April 22nd, 2010 at 5:29 am
I just got the magicjack a week ago. It works fine if I initiate the call, but if someone calls me, I can not hear them.