Softphone Screen Features


I’ve had emails from visitors wanting to know how to use the Softphone Screen that appears when you install Magic Jack so I thought I would write an explanation of how it works.  The red numbers you see on the Screen below designate the different areas of the Softphone Screen that we are going to discuss, these numbers do not appear on the Softphone Screen on your computer.


magic jack softphone screen


1.  This is the area on the left of the Softphone where you will see rotating messages from Magic Jack about their services.  Any updates will also show here, such as when new area codes are added to the service.  If the area code that you want is not available when you first get your Magic Jack, you’re allowed to change your area code free once that area code becomes available.

2.  The center top of the Softphone Screen displays your Magic Jack phone number that has been assigned to you just under “Ready to call”.  There are also three buttons for Yahoo, AOL and Weather, which if clicked, will open up your browser to, and

3.  The Magic Jack Phonebook will store your contacts that you enter and also the calls that you have made or received with your Magic Jack.  By clicking on Contacts, a menu appears where you can edit or delete your contacts.  Clicking on calls displays your recent calls and Favorites will display the sites you have saved in Favorites in Internet Explorer.

4.  Buttons for Redial which calls the last number dialed; Voice Mail, which will dial your number and then prompt you for your password to access your Voice Mail.  When setting up your Voice Mail, use the password 1234, and then change it immediately to another 4-digit number.  The 411 button will open your web browser to this website: which is a free telephone lookup directory.  Clicking on the Google button will open up your web browser to

5.  When installing your Magic Jack, you will be prompted to enter your physical address for their 911 service.  You may add more than one address if you will be using your Magic Jack in different locations.  If you will be using the Magic Jack 911 service, be sure to have your correct physical location selected at all times. Also have a back-up way to call 911 in case your internet service goes down, as your Magic Jack phone will not work during these times.

6. Phone key pad on the Magic Jack SoftScreen.  You may use your phone to dial a number or the Softphone Screen can be used by clicking the buttons with your mouse.

7.  If using the Softphone Screen to dial a phone number, you click “Send” to call the number, and “End” to hang up when you are finished with your call.  The number you have dialed, whether using your telephone or the Softphone Screen will show in the white area.

8.  Change the size of the Softphone Screen by clicking on “Big” or “Small” in the upper right corner.  The Softphone Screen can be minimized by clicking on the button with the “-” located to the right of the “Big” or “Small” button.  The Menu button lets you access different features for your phone, such as “Do Not Disturb” which will send all calls directly to Voice Mail for you.

Now you know all about your Magic Jack Softphone Screen so you can use your new service to its greatest capacity.  If you have any more questions, please ask in the comments below. I answer all comments, and you will probably ask a question that many others would like to know also.

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84 Responses to “Softphone Screen Features”

  1. admin Says:


    Evidently in a recent upgrade the “Do Not Disturb” feature was removed.


  2. laurie wolfe Says:

    will the magic jack interfere with my life alert which is hooked to my home landline phone? my mom thinks so but if the magic jack works through my computer and it is hooked to my cable i don’t see the connection! please reply,right now i make no long distance calls as i cannot afford to! thank you, laurie wolfe PLEASE REPLY

  3. admin Says:


    I don’t see how the magic jack would interfere with your landline phone at all since they are making calls through different lines. However, if you are concerned about this please contact your life alert company and discuss it with them to see what they have to say about it. You can also talk to the magic jack customer service at their web site here:

    Do check it out thoroughly, better to be safe than sorry!

    Let us know how it goes for you.

  4. Frank Says:

    Can I use my softphone, X-Lite, instead of the onscreen softphone?


  5. ali Says:

    my fon 6122875366 is not woken

  6. edgardo de leon Says:

    I already installed my magicjack on my laptop. I am trying to use that magicjack on my another laptop…what will I do,,,do I need to reinstall it again or just download the softphone, and where can I get the softphone software


  7. Bob Says:

    I wish I had found your website earlier. Have had magicJack for almost a week and everything is working fine. (More or less playing with it to get use to using it.) Before discovering your website used trial and error method due to parcity of instructions from magicJack. One question: Could you elaborate more on what the “Favorites” button and screen indicates and how it is used? Your Item 3 mentions it records sites I have saved in Favorites on Internet Exployer. I rarely if ever use Internet Exployer but do use AOL constantly and frequently use the AOL Favorites button. Would that be what is indicated in my situation in the magicJack screen?

  8. shee Says:

    hi! i live in ASIA but my husband is in the US.he already buy a magic jack there for me and he will send it early next month.And i’m so worried if i can activate it or it will work because i dont live in the US and i will be the one to activate it in my computer. my husband has no internet connection in US due for his work.He only use a cellphone and so i will be the one to use the magic jack to call him..pls help me.i’m badly worried..wating for your reply soon…thanks

  9. shee Says:

    the boyfriend of my cousin introduced me about magic jack.he lived in the US.when he visit in ASIA he brought magic jack and he let me borrowed it and installed it in my computer so that i can call my husband in US.i was so happy that i made a very long call to my hubby.It’s unlimited call and it save lot of dollars on thatday because of the magic we agreed to buy the magic jack coz it’s really a magic!!


  10. Rick Says:

    I have clients that use our CRM service that is compatible with callto function though a browser or url link to initiate a call, Does Magic Jack support any of this technology?

  11. John Says:

    Hi there,
    I am looking to get a MJ, but I am not sure about one thing.
    I have a “rocket” from Rogers in Canada which allow me to have high speed internet through a 3G network. I pay every month based on my data usage. Does someone know how much data is downloaded or uploaded during a call?
    Thanks a lot

  12. Alex Says:

    Recently got it and up and running fine. Just don’t want or need to see it’s fat tab on my bottom toolbar all the time. How can I get rid of it and just make it an icon on the desktop that I can access when I want?
    Big thanks,

  13. REY Says:


  14. lily Says:

    Right now I am with Fairpoint but I want to leave an I bought a magicjack at BestBuy. I tried connecting it to my computer but nothing works. What do I do now?

  15. lyne Says:

    i have magic jack but i dont know how to use.can you teach me how?

  16. leroy kemp, jr Says:

    why does my incoming call automatically go to
    voice mail?

  17. Joyce Says:

    I just purchased the MAGICJACK, I followed the instructions given by Tec. support but I only get a loud buzzing noise, can’t make any call via land line, cordless, or MJ’s softpad. HELP!!!!! It’s 2010, all the bugs are out I’m sure.

  18. graupp Says:

    when I plug in my magic jack all I get is (no serial number passed)..I have tried all usb ports result the what…What is a ac powered usb and what do the cost?

  19. ima Says:

    i am not hearing any tone nothing whats so ever. i cant make calls. i am seeing the numbers i dial on the computer but i dont her any dial tone or any one answering

  20. cash Says:

    magic jack softphone keeps saying there is a problem and needs to close everything i start it. Then it cuts me off in the middle of a conversation. What can I do to fix it?

  21. inocencia olavydez Says:

    l need to renewed my magicjack.its already expired now can l used the same number to renew it pls.asp

  22. mark Says:

    ITS very annoying that the softphone screen comes up again when i hang up the phone, especially when i am typing something and the letter to into the softphone screen.

    Anyway to stop that?


  23. dwayne bills Says:

    can i make a call on my playstation 3

  24. debbie Says:

    how many phones can i use . i have 4 phones in my home will i be able to use all ? example pc is in one one, if majicjack is hooked up to that computer but i am in the bedroon will my phone in the bedroom ring and can i answer it or make calls from it

  25. bill wallace Says:

    I just bought a magicjack and tried to get it going but I keep getting error3,Ive learned that I might have to go through my fire wall Im really new to this and dont know how to do this,its norton antivirus,I just dont know where and how to start……

  26. ricky ibanez Says:

    How we can install majic jack softphone on my laptop screen?

  27. Javaid Says:

    I am a Canadian Citizen working in Middle East. My Magic-Jack was working fine but recently I formatted my hard drive and now I am not able to download Soft phone applet. The Middle Eastern Governments (UAE/Dubai/Saudi) have blocked IP address for Magic-Jack.

    I just wanted to know if someone can email me the software for Soft phone through email so that I could install it on my desktop. Another option could be to place Soft phone software at some different website (some shared public domain) so that users in Middle East could open/download it.

    Thanks in anticipation for the help.

  28. cellphones Says:

    I precisely desired to say thanks again. I am not sure what I could possibly have accomplished without the entire strategies contributed by you regarding such problem. Previously it was a real traumatic matter for me personally, nevertheless being able to see this expert style you handled the issue made me to weep with fulfillment. Now i am grateful for the work and thus sincerely hope you recognize what a great job that you’re accomplishing educating others with the aid of your web site. Most likely you have never got to know all of us.

  29. Robert Maxwell Says:

    My 911 location address is wrong and when

    My 911 address is not correct and when I correct it somehow it goes back to the wrong address again. I can’t figure out how to deleate all of these addreses and install the proper one so that it will stay put. Thanks for your help. Robert

  30. Randall Raymond Says:

    My name is Randall I am looking at a work phone source. I have Hughes Net. I have heard that Magic Jack does not work with Hughes Net. Is this true? If not do I need anything else to make it work properly. Thank You.

  31. Brian Says:

    Is there a key stroke for the Magic Jack softphone screen that will end a call. [ENTER] will begin a call, but I have not been able to find a combination that will end the call.

    Thank you

  32. Raj Says:

    If you wish to end the call through key stroke you can press [ESC] key from the left top corner of the keyboard.

    Take Care!!

  33. FadlAzhar Says:


    At the first phase of my project I also use a free a softphone, because it was only for testing how effective it is. As it turned to be very effective, I decided to implement a more complext softphone for complex text, voice and video phoning to my customers. There are many softphones on the market. Since I increase the capacity, finally, I bought a softphone license, as free softphones were not so reliable as they should be in production. My deciding factors were the support and reliability with high capacity.
    Finally, I chose the Ozeki VoIP SIP SDK that is quite flexible enough to develop a softphone (and I also created an autodialer with it). The support team is very responsive and helped me a lot, the right support was critical for me. That is why I purchased this product instead of the others after testing.

    Sample source:

    I hope, my experiences help others…


  34. Vicky Says:

    I love my MJ. Had a traditional landline phone for 33 years. Never was happy with it. Constant cracking and popping on the line. Company even laid new line but that didn’t help. My only complaint is that I was out of MJ service for 1 year of my 5 year service because “it would not work, no dial tone nothing”. On line chat was of no help. I searched the internet and found the fix. It needed new firmware plug the USB cable was bad. Works great now. It was a problem for family to call me since no local numbers were available for me so I go a GV number associated it with MJ. I’m happy and my family that couldn’t afford long distance is happy. Waiting for my MJ plus to arrive.
    Thank you

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