Magic Jack VOIP Internet Phone Service

I cannot hear the person I am calling and the person cannot hear me either. Does a wireless router interfere with magic jack? Anyone else have this problem or have a fix? Any help would be appreciated. Thanks in advance.

Susan

I had this same type of problem – they couldn’t hear me on the other end. Called MagicJack and there is an update to download as of 8/7/09. After downloading and installing into my computer, everythings works great! GL

I had problems of all sorts described above, and waded through the almost uselss MJ support issues until I found the ‘chat’ option. He resolved everything by having me click on a link he provided.

My only concern is that MJ is storing our calls, like Google does with everything it’s involved with (note EULA notices in everything you download!).

I tried an AC powered hub and it did not work. This is my solution For “Warning:You must plug magicJack into USB” error:

If every time your computer reboots, or you change MJ to other computers and you get the message “Warning: You must plug magicJack into USB” and then you get transferred to a stupid website showing a kid and 2 dogs named Magic and Jack and you are totally frustrated, then this solution may help a lot.
First: Why is this happening? “My MJ was working fine before the “Lucky You” upgrade and now it acts erratically.” Yes, I too, have spent many hours on the MJ chat box and got only temporary fixes. After reading many posts, I have come to the conclusion that MJ was compromised and people were using the service without paying for it. The MJ people made software changes at their end and forced firmware changes at the user end. But since there are many “hardware” variations out there, this caused many problems. The problems and solutions vary from one user to another. There is no “one solution – fits all” fix out there and they know it and won’t admit it. There are too many devices out there and it would be too costly for them to try to replace all of the devices. Besides, that would be admitting that they made a mistake and they sent the devices out prematurely without fully testing them (kinda like Windows 95, 98, 2000, XP, Vista, etc.).
OK, now for the fix that works great for me. This solution requires a little bit of old DOS knowledge. I am assuming that you have already downloaded the appropriate Upgrade.exe file from the MJ website and have installed the upgrade already.
• Plug in your MJ and let it error out.
• Close the stupid MJ website window
• Use My Computer or Windows Explorer and format the “Removable Disk” associated with MJ
• Use My Computer or Windows Explorer and go to the drive called “magicJack” and double-click on the “autorun.exe” file.
• MJ should now boot-up correctly BUT you will need to put in your user name and password AND you lose your address book every time.
After you have done the above solution once and if it solves your problems, then your ready for the next part that makes the procedure much easier, does not ask for a user/password, and keeps your address book.
The following are one-time procedures that need to be done in order to make the easy part work:
1. Fill in your magicJack Address Book (with at least 1 name/phone number).
2. Make a directory on your C drive called mj (C:\mj)
3. Copy 3 files from your magicJack “Removable Disk” drive in a subdirectory named “magicJack”, These files are labeled AddressBook.xml, CfgCache.dat, Profiles.db and copy them to your c:\mj drive that you just created.
4. IMPORTANT: Use Windows Explorer and uncheck the hidden property on each of these files or they will not copy with DOS commands..
5. Note the drive letters of the “magicJack” and “Removable Disk” drives
6. Create a batch file called “MJstart.bat” or any other name you prefer.
7. The batch file should contain the following DOS commands:
echo off
if exist g:\*.* goto fault
format g: /fs:fat
mkdir g:\magicJack
copy c:\mj\*.* g:\magicJack\*.*
f:\autorun.exe
goto end
:fault
cls
echo MagiJack not installed or not in correct drive location!!!!
echo Check for memory sticks and other USB devices connected!
echo Remove offending drive component and restart computer.
pause
:end

Note that “g” is my “Removable Disk” drive and “f” is my “magicJack” drive. IMPORTANT: You must replace these letters with your own drive letters that you found in Step #5 above and then save it on your Desktop.

***Now plug in the MJ box, wait for the start of the stupid MJ site, close the site, click on the batch file that you made and MJ will boot up properly with NO login and your address book will appear. Every time your computer reboots or you plug in the MJ box, this is all you need to do!***

Note: If you change your address book, you will need to recopy it over and un-hide it.
This method works great for me. I am using XP Pro but it probably will work with other Windows operating systems.
I hope this works for you as well as it does for me, but realize that the solutions are not the same for the same problem.
Tim

I hooked it up to an e machine comp it worked just fine in the front usb port but unable to do so in the back usb ports. this is where it got tricky after a week of excellent mj usage, windows on my computer became corrupted upon shutting the comp down on evening and rebooting in the morn i get the error, “autoprgchk not found, skipping auto chk.” then the comp shuts it’s self off and continues this cycle till i cut it off myself. I just want to know if anyone else exp this.

I have had MJ for over a year and it works just as well as my cell phones, which drop calls, doesn’t work under certain conditions ( like non-service areas, some buildings etc. ) Am I ready to throw out my cell phones?..No. So, I don’t throw out MJ either. At $20 bucks a year, it beats my cell phone charge by a mile. Caller ID, forwarding, messaging…it’s great. Issues you have…..best look at your computer…..connections, IE server, when auto downloads, scanning ,etc are done; plus your internet carrier issues, like cable….lose TV connections once in a while?….did you throw your TV too??…..I have an 11 yr old HP desktop w/ MJ and it is great!! If I answer a call, no one answers…big deal…..I go to MJ on my screen, see who called and call them back…and have always been able to make the connection. Look, whatever issue you are having, simply reboot MJ by unplugging and replugging the jack. Done deal.

why? whan i open magicjack why it say magicjack is not acsses the internat

if you are going to use third party USB cables, makes sure that they have the RU or UL mark for best performance.-,-